Job summary
Are
you a proactive and skilled individual with a passion for driving operational
excellence? Are you ready to make a significant impact on healthcare delivery
within a dynamic and growing primary care network? If so, we invite you to
become a vital part of Filey and Scarborough Healthier Communities Primary Care
Network (PCN). The PCN has an excellent opportunity for an enthusiastic, dynamic
and innovative PCN Business and Operations Officer to support our growing
multidisciplinary team. This role is key in supporting the development of innovative
and integrated services across four General Practices based in and around
Scarborough and Filey.
Main duties of the job
Filey and Scarborough Healthier
Communities Network is growing and shaping its workforce at pace, having
employed an increasing number of staff over the last three years. Alongside the demands of a growing
workforce, the requirements to deliver the Network
Direct Enhanced Service continue to increase year on year. As a result the PCN is now expanding and developing
a supportive management structure to continue our excellent work. To
build on our growth, drive future developments and ensure the patients of Filey
and Scarborough Healthier Communities benefit from a sustainable PCN, the candidate
will support the existing Development &
Transformation Manager in the day to day running of the PCN affairs.
About us
Based along the beautiful Yorkshire Coastline of Filey
and Scarborough and within easy reach of York, our PCN serves over 32,500 patients across our four
member Practices of; Filey Surgery, Hackness Road Surgery, Hunmanby Surgery and
Scarborough Medical Group. Our ethos is to provide good quality, safe and
effective care for the people in our communities. Filey
and Scarborough Healthier Communities Network has a vision of achieving
quality improvements in healthcare provision and supporting people to make
healthier choices. To achieve this vision, the PCN must collaborate to develop
and share new and innovative approaches to providing care.
The successful post-holder
will become part of an ambitious locality network, which is committed to
developing a strong, caring and compassionate multidisciplinary workforce. The
PCN Business and Operations Officer will form an integral part of the
PCN leadership team working alongside the Clinical Director, Executive
Committee members, Practice Managers, partner organisations and local communities,
to ensure the delivery of the Primary Care Network priorities.
To discuss the role in more detail please call James Bowman, PCN Development and Transformation Manager on 07444 040201 or email james.bowman@nhs.net. The closing date for applications is Monday 13th November 2023. Previous applicants need not apply.
Job description
Job responsibilities
As a Business and Operations Officer, you will be
responsible for a wide range of critical functions, including but not limited
to:
PCN Contracts and DES Specification:
- Support the growth of the PCN by delivering services
aligned with Network DES and IIF.
- Represent/support the PCN in cross-organisation meetings
as required.
- Develop robust systems to manage documentation, such as
data sharing agreements and secondment agreements.
- Collaborate with the PCN development & transformation
manager and PCN Practices to enhance objectives and outcomes.
HR Support:
- Provide HR guidance to ensure optimal staff roster
management.
- Facilitate accurate information recording to support HR
records for Practices.
- Develop and maintain updated policies and operating
procedures to ensure consistency and compliance.
- Lead ARRS role recruitment, including job specifications,
advertising, interviewing, onboarding, and induction.
- Collaborate in workforce development, mentoring, and
performance appraisal.
- Identify training needs and propose education/training
solutions.
- Address poor performance in alignment with HR policies.
Digital, Data, IT Systems, and Hardware:
- Serve as the primary contact for PCN IT management.
- Manage document storage, access, and destruction to ensure
data security.
- Oversee PCN IT systems and hardware, including access
management.
- Maintain an asset register and optimize equipment
utilization.
- Monitor PCN performance, utilizing data for informed
decision-making.
- Generate accurate reports for leadership and stakeholders.
- Promote concise, accurate record-keeping within the team.
- Identify opportunities for cost-effective improvements.
Premises, Facilities, and Estates:
- Liaise with external/internal suppliers, e.g., NHS
Estates, for premises issues.
- Ensure leased premises meet operational requirements.
- Optimize working environment for teams, including IT
installations and safety measures.
Resource Management:
- Assist in formulating and implementing plans within
specified resources.
- Attend and represent the PCN in relevant meetings.
- Stay informed about regional and national healthcare
landscape.
- Monitor service progress and communicate with
stakeholders.
- Collaborate on sub-contracting arrangements and service
delivery.
- Support financial management within budget constraints.
- Lead PCN projects to achieve intended outcomes.
Please see the attached job description and person specification for further details
Job description
Job responsibilities
As a Business and Operations Officer, you will be
responsible for a wide range of critical functions, including but not limited
to:
PCN Contracts and DES Specification:
- Support the growth of the PCN by delivering services
aligned with Network DES and IIF.
- Represent/support the PCN in cross-organisation meetings
as required.
- Develop robust systems to manage documentation, such as
data sharing agreements and secondment agreements.
- Collaborate with the PCN development & transformation
manager and PCN Practices to enhance objectives and outcomes.
HR Support:
- Provide HR guidance to ensure optimal staff roster
management.
- Facilitate accurate information recording to support HR
records for Practices.
- Develop and maintain updated policies and operating
procedures to ensure consistency and compliance.
- Lead ARRS role recruitment, including job specifications,
advertising, interviewing, onboarding, and induction.
- Collaborate in workforce development, mentoring, and
performance appraisal.
- Identify training needs and propose education/training
solutions.
- Address poor performance in alignment with HR policies.
Digital, Data, IT Systems, and Hardware:
- Serve as the primary contact for PCN IT management.
- Manage document storage, access, and destruction to ensure
data security.
- Oversee PCN IT systems and hardware, including access
management.
- Maintain an asset register and optimize equipment
utilization.
- Monitor PCN performance, utilizing data for informed
decision-making.
- Generate accurate reports for leadership and stakeholders.
- Promote concise, accurate record-keeping within the team.
- Identify opportunities for cost-effective improvements.
Premises, Facilities, and Estates:
- Liaise with external/internal suppliers, e.g., NHS
Estates, for premises issues.
- Ensure leased premises meet operational requirements.
- Optimize working environment for teams, including IT
installations and safety measures.
Resource Management:
- Assist in formulating and implementing plans within
specified resources.
- Attend and represent the PCN in relevant meetings.
- Stay informed about regional and national healthcare
landscape.
- Monitor service progress and communicate with
stakeholders.
- Collaborate on sub-contracting arrangements and service
delivery.
- Support financial management within budget constraints.
- Lead PCN projects to achieve intended outcomes.
Please see the attached job description and person specification for further details
Person Specification
Experience
Essential
- Experience of successfully managing teams, including welfare, performance and development
- Experience of managing service delivery to ensure regulatory compliance is met
- Experience of writing and producing reports, audits, and project plans, sometimes with short timeframes
- Experience of working autonomously
- Excellent communication skills (written and oral) with an ability to present in a variety of formats to a diverse audience. This will include sensitive and complex information
- Highly developed people management skills with the ability to motivate, develop and inspire others as well as mange performance, sickness and welfare as required
- Strong IT skills including Microsoft Office and SystmOne user skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
Desirable
- Experience of working as an operational leader in healthcare including management of regulatory requirements
- Experience of managing a multidisciplinary team
- Experience of managing contracts
- Experience of providing operational leadership of a large and diverse team
- Experience of Managing projects
- Experience of working to targets within a budget
Qualifications
Essential
- Educated to degree level or higher or equivalent experience
Desirable
- Formal training in relevant area, ie. Leadership and Management
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Occupational health clearance
- Evidence of continuing professional development (CPD)
Person Specification
Experience
Essential
- Experience of successfully managing teams, including welfare, performance and development
- Experience of managing service delivery to ensure regulatory compliance is met
- Experience of writing and producing reports, audits, and project plans, sometimes with short timeframes
- Experience of working autonomously
- Excellent communication skills (written and oral) with an ability to present in a variety of formats to a diverse audience. This will include sensitive and complex information
- Highly developed people management skills with the ability to motivate, develop and inspire others as well as mange performance, sickness and welfare as required
- Strong IT skills including Microsoft Office and SystmOne user skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
Desirable
- Experience of working as an operational leader in healthcare including management of regulatory requirements
- Experience of managing a multidisciplinary team
- Experience of managing contracts
- Experience of providing operational leadership of a large and diverse team
- Experience of Managing projects
- Experience of working to targets within a budget
Qualifications
Essential
- Educated to degree level or higher or equivalent experience
Desirable
- Formal training in relevant area, ie. Leadership and Management
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Occupational health clearance
- Evidence of continuing professional development (CPD)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.