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receptionist - full time

The Vale Surgery

Information:

This job is now closed

Job summary

We are looking for full time administrator/receptioniststo join our team at The vale surgery. The successful applicant will help deliver admin and reception services in order to support high standards of patient care. Excellent interpersonal and communication skills are essential to the role, as are good Administration and IT skills, along with a good work ethic. The practice is forward thinking, so would welcome anyone who is equally forward thinking and willing to share ideas. Ideally we would prefer someone who has GP experience or experience of working in a medical environment, but we would still welcome applications from someone who has no experience, but is willing and quick to learn.

Hours of work range between 8:00am - 6:45pm Monday to Friday.PLEASE DO NOT APPLY FOR THIS POST UNLESS YOU CAN WORK WITHIN THESE HOURS.

Main duties of the job

To provide the best possible patient service. To be first point of contact for patients and others in person and by telephone. To be courteous and helpful at all times to patients, visitors and colleagues. To assist members of the clinical team. To update the computerised appointment system. To register new patients. To deal with internal and external post. To open and/or close the practice at the beginning and end of the day. To be aware of and implement practice policies and procedures. To be flexible to cover shifts in the event of staff holidays and sickness at short notice.

About us

The practice is managed by 4 GP Partners and the Practice Manager.

Additional team members are a further 1 salaried GP, 5 members of the nursing team, 1 Adanced clinical practioner, 1 pharmacist, 1 social prescriber and a health and well-being coach. There are approximately 12 administrative and reception team members.

The practice values each other and the skills individuals contribute to the practice both in terms of daily work schedule and the delivering of patient care.

We take part in practice based research. We are also a training practice for medical students and trainee nurses and we offer excellent support and training, the opportunity to gain new skills and knowledge in a friendly learning environment, and an exciting opportunity for someone who is interested in working in a well-established and growing practice.

Date posted

12 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A3875-23-0002

Job locations

Streatham Vale

London

SW16 5SE


Job description

Job responsibilities

The post holder is expected to provide admin support to the practice team. Accurate administration is important to ensure that the work of the practice is carried out efficiently. The post holder will sometimes be first point of contact for patients in person and by telephone. The post holder will be expected to work in reception and meet and greet patients and handle their queries with an awareness of the needs of the patient.

To be helpful and friendly to patients who make contact with the practice by phone or in person providing the best possible patient service.

To be courteous and helpful at all times to patients, visitors and colleagues.

Answering the phone promptly and courteously. To divert calls, take and pass on messages accurately in line with practice procedures.

Making appointments for patients, taking requests for home visits and answering queries in a friendly and helpful manner.

To keep patients informed of any delays or problems when they are in the practice and deal with any concerns that may arise.

To assist with cancelling and rescheduling appointments as required.

Dealing with requests for assistance from Doctors, Nurses and other members of the clinical team.

Updating the computerised appointments system as required.

Running computer appointments system, book appointments & recalls ensuring sufficient information is recorded to retrieve medical records.

Registering new patients, making up notes and entering their details on the computer system.

To work as a team member with your admin and reception colleagues.

Deal with patient complaints sensitively and according to the practice complaints procedure.

Be aware of all Reception and office protocols.

To open and close the practice at the beginning and end of the day, checking security and setting the alarms as necessary.

To deal with Patient Registrations.

To contribute to providing end of quarter statistics.

To provide IT support.

Scanning all hospital and clinic letters. To deal with queries for further information from hospitals or other local providers about patients.

Dealing with internal and external post.

Ensure aware of non-NHS & relevant charges for private services, and that these are recorded accordingly in the petty cash ledger book.

Ensure records are kept neat & tidy & in good repair with all necessary information recorded correctly on the outer cover.

To be flexible to cover shifts in the event of staff holidays and sickness.

Typing Referral letters & other letters for all the Doctors

Keeping up to date with all new referral forms and processes

To participate and contribute to team meetings and other meetings as required.

To present a positive image of the practice at all times.

Job description

Job responsibilities

The post holder is expected to provide admin support to the practice team. Accurate administration is important to ensure that the work of the practice is carried out efficiently. The post holder will sometimes be first point of contact for patients in person and by telephone. The post holder will be expected to work in reception and meet and greet patients and handle their queries with an awareness of the needs of the patient.

To be helpful and friendly to patients who make contact with the practice by phone or in person providing the best possible patient service.

To be courteous and helpful at all times to patients, visitors and colleagues.

Answering the phone promptly and courteously. To divert calls, take and pass on messages accurately in line with practice procedures.

Making appointments for patients, taking requests for home visits and answering queries in a friendly and helpful manner.

To keep patients informed of any delays or problems when they are in the practice and deal with any concerns that may arise.

To assist with cancelling and rescheduling appointments as required.

Dealing with requests for assistance from Doctors, Nurses and other members of the clinical team.

Updating the computerised appointments system as required.

Running computer appointments system, book appointments & recalls ensuring sufficient information is recorded to retrieve medical records.

Registering new patients, making up notes and entering their details on the computer system.

To work as a team member with your admin and reception colleagues.

Deal with patient complaints sensitively and according to the practice complaints procedure.

Be aware of all Reception and office protocols.

To open and close the practice at the beginning and end of the day, checking security and setting the alarms as necessary.

To deal with Patient Registrations.

To contribute to providing end of quarter statistics.

To provide IT support.

Scanning all hospital and clinic letters. To deal with queries for further information from hospitals or other local providers about patients.

Dealing with internal and external post.

Ensure aware of non-NHS & relevant charges for private services, and that these are recorded accordingly in the petty cash ledger book.

Ensure records are kept neat & tidy & in good repair with all necessary information recorded correctly on the outer cover.

To be flexible to cover shifts in the event of staff holidays and sickness.

Typing Referral letters & other letters for all the Doctors

Keeping up to date with all new referral forms and processes

To participate and contribute to team meetings and other meetings as required.

To present a positive image of the practice at all times.

Person Specification

Experience

Desirable

  • Minimum of six months experience of face to face customer or patient services. Experience of dealing with the public by telephone. Excellent communication skills via telephone, face to face & with groups. Ability to enter and retrieve data quickly and efficiently. Experience of using Emis. To understand the principles of confidentiality in and out of the workplace. Understanding of the importance of equal opportunities & diversity issues. Understanding of primary care delivery in the NHS. Previous experience in a health care or similar environment. Motivation and Commitment to working in the NHS and patient care.
Person Specification

Experience

Desirable

  • Minimum of six months experience of face to face customer or patient services. Experience of dealing with the public by telephone. Excellent communication skills via telephone, face to face & with groups. Ability to enter and retrieve data quickly and efficiently. Experience of using Emis. To understand the principles of confidentiality in and out of the workplace. Understanding of the importance of equal opportunities & diversity issues. Understanding of primary care delivery in the NHS. Previous experience in a health care or similar environment. Motivation and Commitment to working in the NHS and patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Vale Surgery

Address

Streatham Vale

London

SW16 5SE


Employer's website

https://www.thevalesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Vale Surgery

Address

Streatham Vale

London

SW16 5SE


Employer's website

https://www.thevalesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Jayde Flower

jayde.flower@nhs.net

Date posted

12 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A3875-23-0002

Job locations

Streatham Vale

London

SW16 5SE


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