Job summary
In
collaboration with the Management Team, the Operations Manager role is pivotal
in ensuring the smooth and compliant functioning of the Practice.
The
role requires an individual who can balance the human resources, complaints,
and health & safety aspects of the practice, ensuring a safe and employee-focused workplace.
Main duties of the job
Human Resources Management:
- Develop and implement HR policies, procedures, and best practices.
- Lead the recruitment and onboarding process.
- Manage employee relations, including conflict resolution, performance management, and employee development.
- Oversee benefits administration and ensure compliance with employment laws and regulations.
- Foster a positive and inclusive workplace culture.
Complaints Handling:
- Establish an effective complaints handling process, including receiving, investigating, and resolving complaints.
- Ensure adherence to company policies and legal requirements in addressing complaints.
- Monitor trends in complaints to identify areas for process improvement.
Health & Safety:
- Work with our Health and Safety Consultant to develop and implement comprehensive health and safety policies and procedures.
- Conduct regular risk assessments and safety audits to identify potential hazards.
- Provide training to employees on safety protocols and emergency procedures.
- Investigate and report incidents, accidents, and near-misses, and implement corrective actions.
- Ensure compliance with health and safety regulations.
- Provide an overview of the necessary maintenance management of the buildings.
Team Leadership:
Working as part of the Management Team to collaboratively support the wider team, acting as a point of contact for the team in the absence of their line managers.
About us
Following the merge of 2 GP Practices in October this year, Ariel Healthcare is a dynamic and innovative team who strive to provide the best possible service for our patients.
With staff and patient welfare are the forefront of everything we do, the team is driven to provide an excellent service to the ever growing population of Chard and surrounding areas.
Based within the South Somerset countryside, Chard still maintains a small town feel and the practice is part of a close knit community. On the border of both Devon and Dorset, Chard benefits from good transport links to Taunton and Yeovil, whilst still not being too far from the Jurassic Coast.
Working across 2 sites, our team of dedicated staff are hoping to find the right person to enhance the team further.
A little more about us;
- 21500 Patients
- Multi- disciplinary team: with HCAs, Nurse Associates, Nurses, Advanced Nurse Practitioner, Paramedics
- Urgent Care Hub focussing on acute care with an MDT approach
- Training Practice: GP and Nursing students
- Focus on staff development: encouraging each individual to follow their passions
- High QOF achievement
- CQC rating: Good
- PCN Working: collaborating closely with local colleagues to enhance patient care whilst maintaining our practice ethos.
Job description
Job responsibilities
Human Resources Management:
- Develop and implement HR policies, procedures, and best practices.
- Lead the recruitment and onboarding process.
- Manage employee relations, including conflict resolution, performance management, and employee development.
- Oversee benefits administration and ensure compliance with employment laws and regulations.
- Foster a positive and inclusive workplace culture.
Complaints Handling:
- Establish an effective complaints handling process, including receiving, investigating, and resolving complaints.
- Ensure adherence to company policies and legal requirements in addressing complaints.
- Monitor trends in complaints to identify areas for process improvement.
- Collaborate with all areas of the practice to prevent recurring issues.
Health & Safety:
- Work with our Health and Safety Consultant to develop and implement comprehensive health and safety policies and procedures.
- Conduct regular risk assessments and safety audits to identify potential hazards.
- Provide training to employees on safety protocols and emergency procedures.
- Investigate and report incidents, accidents, and near-misses, and implement corrective actions.
- Ensure compliance with health and safety regulations.
- Provide an overview of the necessary maintenance management of the buildings, supporting the management team to ensure compliance.
Team Leadership:
Working as part of the Management Team to collaboratively support the wider team, acting as a point of contact for the team in the absence of their line managers.
Job description
Job responsibilities
Human Resources Management:
- Develop and implement HR policies, procedures, and best practices.
- Lead the recruitment and onboarding process.
- Manage employee relations, including conflict resolution, performance management, and employee development.
- Oversee benefits administration and ensure compliance with employment laws and regulations.
- Foster a positive and inclusive workplace culture.
Complaints Handling:
- Establish an effective complaints handling process, including receiving, investigating, and resolving complaints.
- Ensure adherence to company policies and legal requirements in addressing complaints.
- Monitor trends in complaints to identify areas for process improvement.
- Collaborate with all areas of the practice to prevent recurring issues.
Health & Safety:
- Work with our Health and Safety Consultant to develop and implement comprehensive health and safety policies and procedures.
- Conduct regular risk assessments and safety audits to identify potential hazards.
- Provide training to employees on safety protocols and emergency procedures.
- Investigate and report incidents, accidents, and near-misses, and implement corrective actions.
- Ensure compliance with health and safety regulations.
- Provide an overview of the necessary maintenance management of the buildings, supporting the management team to ensure compliance.
Team Leadership:
Working as part of the Management Team to collaboratively support the wider team, acting as a point of contact for the team in the absence of their line managers.
Person Specification
Experience
Essential
- Experience of working within Primary Care.
- Proven experience in HR, complaints handling, and health & safety management roles.
- Strong knowledge of employment laws, regulations, and compliance requirements.
- Excellent communication, problem-solving, and conflict resolution skills.
- Ability to lead, motivate, and manage a team effectively.
- Certification in HR, safety, or related fields is a plus.
- Attention to detail and a commitment to maintaining high standards of quality and compliance.
Desirable
- Certification in HR, health and safety, or related fields is a plus.
Person Specification
Experience
Essential
- Experience of working within Primary Care.
- Proven experience in HR, complaints handling, and health & safety management roles.
- Strong knowledge of employment laws, regulations, and compliance requirements.
- Excellent communication, problem-solving, and conflict resolution skills.
- Ability to lead, motivate, and manage a team effectively.
- Certification in HR, safety, or related fields is a plus.
- Attention to detail and a commitment to maintaining high standards of quality and compliance.
Desirable
- Certification in HR, health and safety, or related fields is a plus.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
