Patient Services Advisor - Prescriptions

Job description

Job responsibilities

Main responsibilities

• Answering medication queries from patients, staff members and pharmacies/care homes
• Inputting prescription requests
• Collate information from medication related queries and forward to an appropriate healthcare professional in a timely manner
• Allocate medication reviews ensuring patients have attended for chronic diseases reviews where appropriate
• Provide patients with information and education on their prescriptions
• Promotion of electronic repeat dispensing and online ordering
• Liaise with patients and healthcare providers to obtain correct prescription information
• Manage prescription requests from vulnerable/high priority patients and care home residents
• Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines
• Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternative
• Be aware of monitoring requirements for selected drugs or categories of drugs and follow up required monitoring with patients concerned
• Keep up to date with the Practices formulary and the National Restricted Drugs List
• Bring any queries to the attention of the relevant Prescriber to include under and over usage
• Issue nursing supplies; e.g. dressings, catheters - if advised by a suitable trained nurse and compliant with local formularies
• Liaise with external pharmacy services and patients to resolve queries and communicate changes to medications
• Build good working relationships with local Pharmacies to help enable the Practice prescription service.

CONFIDENTIALITY

In the course of seeking treatment, patients entrust the practice with, or allow the practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in the proper course of your employment in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data or as required by legislation.

HEALTH & SAFETY

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy and legislation, to include:
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks thereby contributing to a safe working environment;
• Using security systems within the workplace according to Practice guidelines;
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards as to minimise the risk of healthcare associated infection;
• Reporting potential risks identified;
• Making effective use of training to update knowledge and skill.

EQUALITY AND DIVERSITY

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognises the importance of peoples rights, irrespective of age, sex, religious persuasion, sexual orientation, racial origin, cultural or linguistic background or any disability a patient may have, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

• The post-holder will participate in any training programme implemented by the practice as part of this employment, including:
• Active participation in regular individual performance review, including an annual appraisal;
• Taking responsibility for maintaining a record of own personal and/or professional development;
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Active participation in training to update knowledge and skills in order to maintain competency, including mandatory training.

QUALITY

The post-holder will strive to maintain quality within the Practice, and will:

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams/Practices performance;
• Contribute to the achievement of practice contractual obligations and targets;
• Alert other team members to issues of quality and risk;
• Assess own performance and take accountability for own actions, either directly or under supervision;
• Support a culture of sharing information, knowledge and reflective practice;
• Work effectively with individuals in other agencies to meet patients needs;
• Effectively manage own time, workload and resources, liaising with line manager as appropriate.

COMMUNICATION

• The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members;
• Communicate effectively with patients and carers;
• Recognise peoples needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

The post-holder will:

• Apply Practice policies, standards and guidance;
• Remain up to date with the practice objectives;
• Take a full and active part in the staff meetings offering views and opinions to inform decision-making in the practice;
• Discuss with other members of the team how the policies, standards and guidelines will affect own work;
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• GCSE A- C English and Maths

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ariel Healthcare

Address

Ariel Healthcare

St. Marys Crescent

Chard

Somerset

TA20 2DZ

Employer's website

https://www.arielhealthcare.nhs.uk/ (Opens in a new tab)