Job summary
The
post holder will:
Maintain
excellent patient services.Keep
abreast of their mandatory training. Contribute
to the practice strategy; highlight problems and develop ideas for future
practice development. Accept
and support changes within the NHS. Develop
and maintain effective communication both within the practice and with relevant
outside agencies. Support
your colleagues and be a valued member of the team. Follow
practice protocols and procedures. Attend
practice meeting and contribute as required. Recognise
peoples needs for alternative methods of communication and respond accordingly. In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately. Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Main duties of the job
Main duties include;
Making appointments on System
One, by processing appointment requests for today, future appointments from
patients. Checking for any messages on multiple platforms. Dealing with all telephone
queries/requests from patients, and acting as liaison with the Doctors/Nurses
as necessary. Pulling and filing medical
records as necessary. Processing repeat
prescriptions. Taking home visit requests. Advising patients of relevant
charges for private services. Receiving specimens from
patients. Tidying waiting room after
surgery.
To have a thorough knowledge
of all practice policies and procedures. Provide administrative
support for clinical staff. Filing patient records and
correspondence when necessary.
Opening and distribution or
practice post. Outgoing post should be written down in the post book. Registering new patients
following the Registration Protocol. Scanning of documents onto
the medical system.
To send letters to patients
as necessary. Photocopying of notes and
other information (in reception this includes: ensuring enough forms are
printed or photocopied.
Changing details on System
One i.e. Change of address, telephone numbers etc. Cover for other Reception
team members.
Ensuring building
security/premises at the end of the day and ensure the building is totally
secured. To carry out any other duties
agreed between employee and the practice to ensure the smooth running of the
practice.
About us
We have a friendly, enthusiastic industrious team and we need your help!
We are recruiting into join our team. We look after around 6060 patients from Peasedown St John, and surrounding areas. We are just outside of the beautiful city of Bath. We have parking, good staff facilities and we are very close to the local shops and cafes in Peasedown St John High Street.
Job description
Job responsibilities
Maintain
excellent patient services.
Keep
abreast of their mandatory training
Contribute
to the practice strategy; highlight problems and develop ideas for future
practice development
Accept
and support changes within the NHS
Develop
and maintain effective communication both within the practice and with relevant
outside agencies
Support
your colleagues and be a valued member of the team
Follow
practice protocols and proceduresAttend
practice meeting and contribute as requiredRecognise
peoples needs for alternative methods of communication and respond accordinglyIn
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriatelyInformation
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Maintain
excellent patient services.
Keep
abreast of their mandatory training
Contribute
to the practice strategy; highlight problems and develop ideas for future
practice development
Accept
and support changes within the NHS
Develop
and maintain effective communication both within the practice and with relevant
outside agencies
Support
your colleagues and be a valued member of the team
Follow
practice protocols and proceduresAttend
practice meeting and contribute as requiredRecognise
peoples needs for alternative methods of communication and respond accordinglyIn
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriatelyInformation
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Person Specification
Experience
Desirable
- Experience of working in Primary Care
Good Interpersonal Skills
Essential
- The post holder will have wide ranging responsibilities, including telephone work, triage, and administrative duties. Some experience in a Healthcare setting would be desirable, although not essential.
- The postholder will use excellent communication skills to impart information between patients, and members of the practice team. A willingness to help patients, the business and support other team members is fundamental to this position!
Person Specification
Experience
Desirable
- Experience of working in Primary Care
Good Interpersonal Skills
Essential
- The post holder will have wide ranging responsibilities, including telephone work, triage, and administrative duties. Some experience in a Healthcare setting would be desirable, although not essential.
- The postholder will use excellent communication skills to impart information between patients, and members of the practice team. A willingness to help patients, the business and support other team members is fundamental to this position!
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.