Job summary
The Healthcare Assistant will support both the nursing and administrative teams in delivering safe, effective, and patient-centred care as part of the practice multidisciplinary team. Working within their scope of practice, the post holder will assist clinical staff in the delivery of treatments, preventative care, health promotion, and patient education to the entitled patient population.
The role also includes providing flexible support to the administrative team as required, helping ensure the smooth day-to-day running of the practice. This is a varied and rewarding position that plays a key part in maintaining high standards of care and supporting positive patient experiences across the service.
Main duties of the job
The Healthcare Assistant provides clinical and supportive care to patients in both practice and domiciliary settings. Duties include undertaking patient health checks, observations, venipuncture, ECGs, wound care, and health promotion, supporting nurses with clinics and chronic disease management, and visiting housebound patients. The role also involves maintaining safe, well-stocked clinical environments, managing specimens, and ensuring infection prevention and safety standards are followed.
About us
Crossley Street Surgery is a progressive, four-partner GP practice serving a semi-rural population of around 12,000 patients from modern, purpose-built premises in Wetherby.
We are a teaching and training practice, hosting GP registrars and FY2 doctors throughout the year.
Our well-established multi-disciplinary team includes:
- Salaried GPs and GP registrars
- Practice nurses
- Healthcare assistants
- Clinical pharmacists and pharmacy technicians (PCN team)
- An in-house pharmacy
- A dedicated paramedic team supporting home visits
- A dedicated Management Team
- A dedicated Data Quality and Patient Services team
We operate using SystmOne and AccuRx Total Triage, with 15-minute appointments to support safe, high-quality clinical care. The practice is part of the Wetherby Primary Care Network and actively engages in new models of care.
Job description
Job responsibilities
To support the practice nursing
and administrative teams in the delivery of clinical and administrative
services, working as part of the practice multi-disciplinary team, delivering
care within their scope of practice to the entitled patient population.
The Healthcare Assistant
will deliver and assist clinical staff in the provision of treatment,
preventative care, health promotion and patient education whilst also
supporting the administrative team on an as-required basis.
Job description
Job responsibilities
To support the practice nursing
and administrative teams in the delivery of clinical and administrative
services, working as part of the practice multi-disciplinary team, delivering
care within their scope of practice to the entitled patient population.
The Healthcare Assistant
will deliver and assist clinical staff in the provision of treatment,
preventative care, health promotion and patient education whilst also
supporting the administrative team on an as-required basis.
Person Specification
Qualifications
Essential
- Phlebotomy certification
- Experience of working with the public
- Experience of working in a healthcare setting
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS/SystmOne/Vision user skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilise resources
Desirable
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
- Previous completion of the HCA Care Certificate
- Vaccination certification
- Experience of working in a primary care environment
- ECGs
- Wound care/removal of sutures and staples
Person Specification
Qualifications
Essential
- Phlebotomy certification
- Experience of working with the public
- Experience of working in a healthcare setting
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS/SystmOne/Vision user skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilise resources
Desirable
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
- Previous completion of the HCA Care Certificate
- Vaccination certification
- Experience of working in a primary care environment
- ECGs
- Wound care/removal of sutures and staples
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
