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The New Surgery

Receptionist/Care Navigator

The closing date is 23 May 2025

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Job summary

The receptionists role we are advertising is varied and interesting. Working with an established and supportive teams over 2 sites. (The New Surgery & Barnburgh Surgery) You will be central to the soon to be developed Total Triage System. The position is 20 hours over a shift pattern of 3 days. Flexibility may be required for colleagues leave and staff absence. We are looking for someone who has a desire to learn, can work under pressure and has excellent organisational skills. Furthermore the applicant should have experience in customer service or customer facing roles with excellent telephone etiquette. Experience of working in General Practice and the NHS is an advantage.

Main duties of the job

You will be central to the soon to be developed Total Triage System. Telephone calls and dealing with patients will form a large part of the role, with care navigation and associated administrative tasks.

About us

The New Surgery & Barnburgh Surgery are to merge into one practice joining approximately 10,000 patients. We have a well established Primary Health Care Team of General Practitioners, Advanced Nurse Practitioners, First Contact Practitioners, including Pharmacists, Practices Nurses, Nurse Associate and Health Care Assistant.

Our Clerical team consists of our Practice Manager, Deputy Manager, Office Managers, Lead Receptionist, Care Navigators, Secretaries, Prescription Clerks.

Details

Date posted

08 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3853-25-0001

Job locations

New Surgery

Adwick Road

Mexborough

South Yorkshire

S64 0DB


Barnburgh Surgery

Fox Lane

Barnburgh

Doncaster

South Yorkshire

DN5 7ET


Job description

Job responsibilities

The GP Receptionist is responsible for the efficient administration of all related processes in order to support the work of the practice, for example, incoming and outgoing telephone calls, making patient appointments, results reporting, patient services, prescriptions, clinical mail processing and use of practice EMIS IT system. The successful candidate will have a major impact in promoting a positive image of the Practice to patients and other visitors.

Job description

Job responsibilities

The GP Receptionist is responsible for the efficient administration of all related processes in order to support the work of the practice, for example, incoming and outgoing telephone calls, making patient appointments, results reporting, patient services, prescriptions, clinical mail processing and use of practice EMIS IT system. The successful candidate will have a major impact in promoting a positive image of the Practice to patients and other visitors.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in Maths and English
  • Communication and ICT skills.
  • Polite telephone manner.
  • Ability to work as a team or autonomously.
  • Ability to follow policy and procedures.

Desirable

  • Experience of working in a Health Care Setting.

Experience

Essential

  • Experience of working with the general public.
  • Having an understanding of confidentiality.
  • Flexibility.

Desirable

  • Experience of working in General Practice/NHS.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in Maths and English
  • Communication and ICT skills.
  • Polite telephone manner.
  • Ability to work as a team or autonomously.
  • Ability to follow policy and procedures.

Desirable

  • Experience of working in a Health Care Setting.

Experience

Essential

  • Experience of working with the general public.
  • Having an understanding of confidentiality.
  • Flexibility.

Desirable

  • Experience of working in General Practice/NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The New Surgery

Address

New Surgery

Adwick Road

Mexborough

South Yorkshire

S64 0DB


Employer's website

https://www.newsurgery.co.uk (Opens in a new tab)

Employer details

Employer name

The New Surgery

Address

New Surgery

Adwick Road

Mexborough

South Yorkshire

S64 0DB


Employer's website

https://www.newsurgery.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Debi Gillott

debigillott@nhs.net

01709511800

Details

Date posted

08 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3853-25-0001

Job locations

New Surgery

Adwick Road

Mexborough

South Yorkshire

S64 0DB


Barnburgh Surgery

Fox Lane

Barnburgh

Doncaster

South Yorkshire

DN5 7ET


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