Job summary
Birkwood Medical Centre is seeking an experienced,
enthusiastic, hardworking and motivated Receptionist for its busy GP Practice.
The candidate must be flexible and available to
work over 5 days, Monday Friday, both Morning and Evening shifts and to cover
holiday and sickness when required.
Main duties of the job
Our ideal candidate will:
Have excellent communication skills
both face to face and on the telephone
Be organised and efficient with
administration tasks
Have a friendly and professional
manner at all times
Be able to multi task
Have recent experience of working in
a GP surgery
Be familiar working with SystmOne
About us
Birkwood
Medical Centre is a forward thinking Teaching Practice, with excellent QOF
achievement, serving approx. 9000 registered patients.
We
are located in a large modern, purpose-built Medical Centre with excellent
facilities for Patients and Staff.
Job description
Job responsibilities
Main
Purposes of the job:-
- Handling of Patient enquiries and
requests courteously and efficiently.
- Efficient record keeping.
- Ensuring, Reception area / Admin
room are kept tidy at all times.
Main
Duties:-
- Restoring telephone services to
normal daytime use at start of the day.
- Answer, document as appropriate
and forward any incoming phone calls whilst providing basic information
when required.
- Ensuring all post / deliveries /
couriers are dealt with appropriately.
- Receiving and routing Patients /
Visitors on arrival.
- Answering general enquiries,
making new and follow up appointments for patients.
- Receiving and recording requests
for home visits.
- Keeping the waiting area tidy,
and perform routine checks as required.
- Ensuring that information about
any unresolved or outstanding matters are passed on to the next shift.
- Dealing with requests for repeat
prescriptions accordingly.
- Ensuring that blood forms are
printed as necessary.
- Opportunistic screening (smoking
status)
- Perform other clerical /
administration duties such as Tasks, Filing, Photocopying, Faxing as
appropriate.
- Ensuring answerphone message is
recorded and activated at end of shift.
- Update waiting room information
and display details of any current or upcoming campaigns (where
appropriate)
- Keeping all areas of the Practice
tidy and free from obstructions
- Providing refreshments as
required.
- Maintain confidentiality at all
times.
- Any other duties as appropriate
requested by the GP / Reception Team Leaders or Practice Manager.
Job description
Job responsibilities
Main
Purposes of the job:-
- Handling of Patient enquiries and
requests courteously and efficiently.
- Efficient record keeping.
- Ensuring, Reception area / Admin
room are kept tidy at all times.
Main
Duties:-
- Restoring telephone services to
normal daytime use at start of the day.
- Answer, document as appropriate
and forward any incoming phone calls whilst providing basic information
when required.
- Ensuring all post / deliveries /
couriers are dealt with appropriately.
- Receiving and routing Patients /
Visitors on arrival.
- Answering general enquiries,
making new and follow up appointments for patients.
- Receiving and recording requests
for home visits.
- Keeping the waiting area tidy,
and perform routine checks as required.
- Ensuring that information about
any unresolved or outstanding matters are passed on to the next shift.
- Dealing with requests for repeat
prescriptions accordingly.
- Ensuring that blood forms are
printed as necessary.
- Opportunistic screening (smoking
status)
- Perform other clerical /
administration duties such as Tasks, Filing, Photocopying, Faxing as
appropriate.
- Ensuring answerphone message is
recorded and activated at end of shift.
- Update waiting room information
and display details of any current or upcoming campaigns (where
appropriate)
- Keeping all areas of the Practice
tidy and free from obstructions
- Providing refreshments as
required.
- Maintain confidentiality at all
times.
- Any other duties as appropriate
requested by the GP / Reception Team Leaders or Practice Manager.
Person Specification
Qualifications
Desirable
Experience
Desirable
Person Specification
Qualifications
Desirable
Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.