Job summary
We are seeking an experienced, forward thinking Practice Manager to join The Cornerstone Practice, a well established and highly regarded GP surgery located in the centre of March, Cambridgeshire. Our practice serves a diverse and growing population of over 9,500 patients and holds a CQC rating of Good.
As a key member of our leadership team, the Practice Manager will play a pivotal role in the strategic, operational, and financial management of the practice. Working closely with our GP Partners, Nurse Practitioners, specialist nursing team, Mental Health Coordinator, HCAs, and our wider administrative team, you will help ensure we continue to deliver high quality, patient centred care to our community.
Here at the Cornerstone Practice we are committed to continuous learning, clinical excellence, and professional development. We also work collaboratively within our Primary Care Network, benefiting from additional support from social prescribers, paramedics, and a clinical pharmacist, enhancing the care we offer to our patients.
This is an exciting opportunity for a motivated and skilled leader to join a friendly, supportive, and forward looking team. We are seeking someone who can drive innovation, support our committed workforce, and help shape the future of primary care delivery in the heart of the Fenland community.
Main duties of the job
The Practice Manager will provide strong leadership and oversee the smooth, effective running of the surgery. Key responsibilities include:
Operational management: Ensuring the practice runs safely and efficiently each day, managing patient access, staffing rotas, workflows, and business continuity.
Strategic planning: Supporting GP Partners in developing and delivering practice plans, driving service improvement, and representing the practice within the PCN and wider NHS system.
People leadership: Managing administrative and reception teams, overseeing recruitment, training, performance, and fostering a positive working culture.
Finance management: Overseeing budgeting, income streams, reporting, procurement, and ensuring value for money.
Governance & compliance: Ensuring CQC, safeguarding, information governance, health & safety, and GDPR standards are fully met.
Patient experience: Leading communication, digital engagement, complaints handling, and working with the PPG to enhance patient satisfaction.
Digital & data oversight: Managing clinical systems, ensuring data quality, supporting digital transformation, and maintaining IT and cybersecurity standards.
About us
The Cornerstone Practice is a well established GP surgery located in the centre of March, Cambridgeshire, serving a growing patient population of over 9,500 registered patients.
We are rated Good by the Care Quality Commission and operate as a training practice, supporting GP trainees and junior doctors as part of our commitment to developing the next generation of clinicians.
Our Team
We are a friendly, supportive, and multidisciplinary team dedicated to delivering high quality, patient centred care. Our inhouse team includes:
- 3 GP Partners
- 4 Nurse Practitioners
- Treatment Room Nurses
- Health Care Assistants (HCAs)
- A Diabetic Specialist Nurse
- A COPD Specialist Nurse
- A fulltime Mental Health Coordinator
- A large and experienced administrative team
Through our Primary Care Network (PCN), we also offer extended multidisciplinary support from social prescribers, paramedics, and a clinical pharmacist, providing additional specialist care for our patients.
The Cornerstone Practice provides a wide range of primary care services.
We pride ourselves on being a supportive, collaborative workplace where staff wellbeing matters. Our team works hard for our patients but also values teamwork, mutual support, and professional development. We continuously adapt to meet the needs of our community in the heart of the Fenland area.
Job description
Job responsibilities
Key Responsibilities
1. Strategic Leadership & Service Development
- Lead the development and delivery of the practices strategic and operational plans.
- Drive continuous improvement, innovation, and transformation across clinical and administrative services.
- Analyse population health data, demand trends, and performance metrics to inform service redesign.
- Support the implementation of digital tools, online access, and modern care navigation models.
- Represent the practice within the PCN, ICB, and wider NHS system, contributing to collaborative projects.
2. Operational Management
- Oversee daytoday running of the practice, ensuring smooth, efficient, and safe operations.
- Develop, implement, and maintain robust Standard Operating Procedures (SOPs).
- Manage patient access systems, appointment capacity planning, and workflow optimisation.
- Ensure effective management of clinical rotas, staff scheduling, and contingency planning.
- Lead on business continuity, emergency planning, and risk management.
3. HR & People Leadership
- Provide strong, supportive leadership to administrative and reception teams.
- Manage recruitment, onboarding, training, and performance management processes.
- Foster a positive, inclusive, and high performing culture aligned with NHS values.
- Conduct appraisals, identify training needs, and support staff development.
- Handle employee relations matters in line with employment law and best practice.
4. Finance & Business Management
- Oversee practice finances, including budgeting, forecasting, and financial reporting.
- Maximise income streams (GMS/PMS/APMS, QOF, IIF, enhanced services, PCN funding).
- Monitor expenditure, manage contracts, and ensure value for money.
- Lead with practice partners on procurement, supplier management, and contract negotiation.
- Ensure accurate patient list management and compliance with registration processes.
5. Governance, Compliance & Quality
- Ensure full compliance with CQC standards and lead on preparation for inspections.
- Maintain robust systems for clinical governance, information governance, and health & safety.
- Oversee safeguarding processes and mandatory training compliance.
- Manage complaints, incidents, and significant event reviews, ensuring learning and improvement.
- Ensure GDPR compliance and act as Data Protection Officer (if appropriate).
6. Patient Experience & Engagement
- Champion a culture of excellent patient service and equitable access.
- Lead on patient communication, including digital channels, website content, and practice messaging.
- Work with the Patient Participation Group (PPG) to gather feedback and codesign improvements.
- Monitor patient satisfaction data (e.g., GP Patient Survey, Friends & Family Test) and implement action plans.
7. Digital, IT & Data Management
- Oversee clinical systems (e.g. SystmOne), telephony, and digital infrastructure.
- Ensure accurate coding, data quality, and reporting for QOF, IIF, and contractual returns.
- Support digital transformation initiatives, including online triage and remote consultations.
- Maintain cybersecurity standards and ensure staff follow safe digital practices.
Job description
Job responsibilities
Key Responsibilities
1. Strategic Leadership & Service Development
- Lead the development and delivery of the practices strategic and operational plans.
- Drive continuous improvement, innovation, and transformation across clinical and administrative services.
- Analyse population health data, demand trends, and performance metrics to inform service redesign.
- Support the implementation of digital tools, online access, and modern care navigation models.
- Represent the practice within the PCN, ICB, and wider NHS system, contributing to collaborative projects.
2. Operational Management
- Oversee daytoday running of the practice, ensuring smooth, efficient, and safe operations.
- Develop, implement, and maintain robust Standard Operating Procedures (SOPs).
- Manage patient access systems, appointment capacity planning, and workflow optimisation.
- Ensure effective management of clinical rotas, staff scheduling, and contingency planning.
- Lead on business continuity, emergency planning, and risk management.
3. HR & People Leadership
- Provide strong, supportive leadership to administrative and reception teams.
- Manage recruitment, onboarding, training, and performance management processes.
- Foster a positive, inclusive, and high performing culture aligned with NHS values.
- Conduct appraisals, identify training needs, and support staff development.
- Handle employee relations matters in line with employment law and best practice.
4. Finance & Business Management
- Oversee practice finances, including budgeting, forecasting, and financial reporting.
- Maximise income streams (GMS/PMS/APMS, QOF, IIF, enhanced services, PCN funding).
- Monitor expenditure, manage contracts, and ensure value for money.
- Lead with practice partners on procurement, supplier management, and contract negotiation.
- Ensure accurate patient list management and compliance with registration processes.
5. Governance, Compliance & Quality
- Ensure full compliance with CQC standards and lead on preparation for inspections.
- Maintain robust systems for clinical governance, information governance, and health & safety.
- Oversee safeguarding processes and mandatory training compliance.
- Manage complaints, incidents, and significant event reviews, ensuring learning and improvement.
- Ensure GDPR compliance and act as Data Protection Officer (if appropriate).
6. Patient Experience & Engagement
- Champion a culture of excellent patient service and equitable access.
- Lead on patient communication, including digital channels, website content, and practice messaging.
- Work with the Patient Participation Group (PPG) to gather feedback and codesign improvements.
- Monitor patient satisfaction data (e.g., GP Patient Survey, Friends & Family Test) and implement action plans.
7. Digital, IT & Data Management
- Oversee clinical systems (e.g. SystmOne), telephony, and digital infrastructure.
- Ensure accurate coding, data quality, and reporting for QOF, IIF, and contractual returns.
- Support digital transformation initiatives, including online triage and remote consultations.
- Maintain cybersecurity standards and ensure staff follow safe digital practices.
Person Specification
Experience
Essential
- Proven experience in a senior administrative or managerial role.
- Previous experience within a GP practice / primary care setting.
- Experience managing teams, including recruitment, performance management and development.
- Experience of financial planning, budgeting and payroll processes.
- Experience of handling confidential and sensitive information.
Desirable
- Experience working with PCNs, ICSs, or other NHS structures.
- Experience managing change and quality improvement initiatives.
- Experience in premises management or health and safety compliance.
Knowledge and Skills
Essential
- Strong leadership and people-management skills with ability to motivate and guide multidisciplinary teams.
- Excellent communication skills, both written and verbal.
- Ability to work autonomously, prioritise workload and manage competing deadlines.
- Strong IT literacy including use of Microsoft Office.
- Problem-solving mindset with ability to analyse and improve processes.
Desirable
- Knowledge of NHS policies, General Medical Services (GMS), QOF and CQC regulatory frameworks.
- Understanding of clinical coding and medical terminology.
- Knowledge of GP clinical systems (e.g., SystmOne,).
Qualifications
Essential
- Educated to degree level
- Evidence of continuous professional development.
Desirable
- Management qualification (e.g., ILM, CMI, Diploma in Primary Care Management).
- Formal training in HR, leadership, finance or project management.
- Understanding of NHS contracting, QOF, and enhanced services.
Person Specification
Experience
Essential
- Proven experience in a senior administrative or managerial role.
- Previous experience within a GP practice / primary care setting.
- Experience managing teams, including recruitment, performance management and development.
- Experience of financial planning, budgeting and payroll processes.
- Experience of handling confidential and sensitive information.
Desirable
- Experience working with PCNs, ICSs, or other NHS structures.
- Experience managing change and quality improvement initiatives.
- Experience in premises management or health and safety compliance.
Knowledge and Skills
Essential
- Strong leadership and people-management skills with ability to motivate and guide multidisciplinary teams.
- Excellent communication skills, both written and verbal.
- Ability to work autonomously, prioritise workload and manage competing deadlines.
- Strong IT literacy including use of Microsoft Office.
- Problem-solving mindset with ability to analyse and improve processes.
Desirable
- Knowledge of NHS policies, General Medical Services (GMS), QOF and CQC regulatory frameworks.
- Understanding of clinical coding and medical terminology.
- Knowledge of GP clinical systems (e.g., SystmOne,).
Qualifications
Essential
- Educated to degree level
- Evidence of continuous professional development.
Desirable
- Management qualification (e.g., ILM, CMI, Diploma in Primary Care Management).
- Formal training in HR, leadership, finance or project management.
- Understanding of NHS contracting, QOF, and enhanced services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.