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Mill Street Medical Centre

GP Receptionist/Administrator (Patient Care Advisor)

The closing date is 30 May 2025

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Job summary

We are looking for an innovative, forward thinking candidate to take up a new and exciting position at our busy GP practice, Mill Street Medical Centre in St Helens. Teamwork is an essential part of general practice and we are looking to recruit a good teamplayer and enthusiastic person to help deliver a quality service for our patients.

Main duties of the job

Enthusiastic and have the ability to work as a team member or autonomously with good interpersonal skills. You should also have the ability to work under pressure and have a clear polite telephone manner and be competent in the use of computer programmes. Personal qualities include being flexible and co-operative and be sensitive and empathetic in distressing situation.

About us

We are a large busy practice with a list size of 10,500 patients, our clinical team consists of 4 GP Partners, 4 Salaried GPs, two Practice Nurses and two HCAs. We also have a prescription team, administration team and as well as a reception team working closely together which is supported by a Practice Manager, Reception Manager and Administration Manager. Competitive Rate of Pay and inclusion in the NHS Pension Scheme.

Details

Date posted

14 May 2025

Pay scheme

Other

Salary

£12.50 an hour Includes access to NHS pension scheme Pay rev 1.4.25

Contract

Permanent

Working pattern

Full-time

Reference number

A3845-25-0006

Job locations

2 Mill Street

St Helens

Merseyside

WA10 2BD


Job description

Job responsibilities

To be responsible for undertaking a wide range of administration, reception and prescription duties in support of the multidisciplinary team. Duties can include but are not limited to, back office administrative duties, dealing with prescription queries, reception duties, providing support to the team, ensuring all issues are resolved or escalated in a timely manner and being the Face of Mill Street Medical Centre when dealing with our patients.

Job description

Job responsibilities

To be responsible for undertaking a wide range of administration, reception and prescription duties in support of the multidisciplinary team. Duties can include but are not limited to, back office administrative duties, dealing with prescription queries, reception duties, providing support to the team, ensuring all issues are resolved or escalated in a timely manner and being the Face of Mill Street Medical Centre when dealing with our patients.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Knowledge and Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook

Desirable

  • EMIS / Systmone / Vision user skills
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Knowledge and Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook

Desirable

  • EMIS / Systmone / Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mill Street Medical Centre

Address

2 Mill Street

St Helens

Merseyside

WA10 2BD


Employer's website

https://www.millstreetmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Mill Street Medical Centre

Address

2 Mill Street

St Helens

Merseyside

WA10 2BD


Employer's website

https://www.millstreetmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Janette Bonney

janette.bonney@sthelensccg.nhs.uk

01744627677

Details

Date posted

14 May 2025

Pay scheme

Other

Salary

£12.50 an hour Includes access to NHS pension scheme Pay rev 1.4.25

Contract

Permanent

Working pattern

Full-time

Reference number

A3845-25-0006

Job locations

2 Mill Street

St Helens

Merseyside

WA10 2BD


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