Job responsibilities
JOB TITLE: PRACTICE MANAGER
REPORTS TO: THE PARTNERS
HOURS: 37 hours
Job summary:
Provide leadership and management skills to enable
the practice to meet its agreed aims and objectives within a profitable,
efficient, safe and effective working environment.
Job responsibilities:
Strategic management and planning
The post holder will:
Ensure
compliance with NHS Wales, and all statutory requirements
Represent
the practice and Cluster/Collaborative and other relevant meetings,
feeding back to the partnership relevant information
Keep abreast of current affairs and identify potential threats and
opportunities
Contribute to practice strategy; formulate objectives and research
and develop ideas for future practice development
Monitor and evaluate performance of the practice team against
objectives; identify and manage change
Develop and maintain effective communication both within the practice
and with relevant outside agencies
Assess and evaluate accommodation requirements and manage
development and expansion plans
Financial management
Manage practice budgets and seek to maximise income
Ensure the practice receives an appropriate and equitable
allocation of local and national resources
Understand and report on the financial implications of contract
and legislation changes
Manage practice accounts; submit year-end figures promptly and
liaise with the practice accountant
Monitor cash-flow, prepare regular forecasts and reports to the
partners
Manage and reconcile bank accounts, arrange bank payments
Manage partners drawings
Responsible for PAYE for practice staff and maintain appropriate
records
Responsible for contributions to the practice pension scheme(s)
and maintain appropriate records
Manage systems for handling and recording of private payments by BACs cash and cheques
and petty cash.
Human resources
Oversee recruitment and retention of staff and provide general
personnel management
Ensure that all members of staff are legally and gainfully
employed.
Manage staffing levels within target budgets
Evaluate, organise and oversee staff induction and training, to ensure
all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Support and mentor staff, both as individuals and as team members
Implement effective systems for the resolution of disputes and
grievances
Keep abreast of
changes in employment legislation
Maintain up-to-date HR documentation (including job descriptions,
employment contracts and employment policies)
Organisational
Convene meetings, ensuring agendas and minutes are drafted and
distributed as appropriate
Responsible for the development of practice protocols and
procedures, review and update as required
Ensure that Practice premises are properly maintained and cleaned,
and that adequate fire prevention and security systems are in place
Manage the procurement of practice equipment, supplies and
services within target budgets
Develop and review Health & Safety policies and procedures in accordance with current legislation
Arrange appropriate insurance cover
Ensure the practice has adequate disaster recovery procedures
Arrange appropriate maintenance for practice equipment
Patient services
Adopt a strategic approach to the development and management of
patient services
Ensure service development and delivery is in accordance with
local and national guidelines, including access standards
Ensure that the practice complies with NHS contractual obligations
in relation to patient care
Maintain registration policies and monitor patient turnover and
capitation
Oversee and/or develop repeat prescribing systems
Oversee the develop and manage an effective appointments system
Oversee the organise surgery timetables, duty rotas and holiday
cover
Monitor, assess and ensure practice performance against patient
access standards
Develop and implement an effective complaints management system
Liaise with patient groups/Llais
Information management and technology
Evaluate and plan practice IT implementation and modernisation
Keep abreast of the latest development in primary care IT and
regularly update the practice management team
Ensure staff have adequate support, training and monitoring in
relation to Information Governance,
and IT.
Set targets and monitoring standards for data entry and data
collection
Ensure that the practice has effective IT data security, back-up,
maintenance and disaster recovery plans in place
Annual completion of the Information Governance toolkit
Liaise with national and local NHS bodies regarding systems
procurement, IT funding and national IT development programmes.
Maintain the practices website and social media
Confidentiality:
The post-holder will implement and uphold confidentiality in line with
practice, statutory and legal
requirements and in according to practice policy, ensuring that this is upheld at
all times by the whole practice team.(abbrev version)
Health & safety:
The post-holder
will implement and lead on the full range of promotion and management their own
and others health, safety and security as defined in the practice Health &
Safety policy, the practice Health & Safety manual, and the practice
Infection Control policy and published procedures. Making effective use of
training to update knowledge and skills, and initiate and manage the training
of others. (abbrev version )
Equality and diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, with such
training to including:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
Taking responsibility for own development, learning and
performance and demonstrating skills
Quality:
The post-holder will strive to maintain quality
within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions,
either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
Work effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication
and respond accordingly
Contribution to
the implementation of services:
The post-holder will apply practice policies,
standards and guidance, discuss with
other members of the team how the policies, standards and guidelines will
affect own work. Participate in audit
where appropriate.