Alexandra & Crestview Surgeries

Healthcare Assistant/Phlebotomist

The closing date is 31 January 2026

Job summary

We are seeking a compassionate and dedicated Healthcare Assistant to join our team. The successful candidate will provide essential care to patients registered at our Practice. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality care. You will be required to work until 8.00pm once a week, to be discussed.

Main duties of the job

Duties

Maintain accurate records of patient care and progress.
Care out various duties including dressings, injections, ECGs, Phlebotomy, NHS health checks plus other duties, all after appropriate training and sign off by qualified nurse.
Ensure a clean and safe environment for patients by adhering to health and safety regulations.
Communicate effectively with patients, families, and other healthcare staff to ensure continuity of care.

Qualifications

Previous experience in a similar role is desirable.
Understanding of care plans and the ability to follow them accurately.
Strong IT skills for maintaining patient records and documentation.
Proficient in English with excellent verbal communication skills.
Ability to work independently as well as part of a team.
A valid driving licence is preferred for those required to travel between locations.
A caring nature with a passion for helping others is essential.
Flexible
Honest
committed

Join us in making a difference in the lives of our patients by providing compassionate and dedicated care!

About us

We are a busy practice who look after 15500 patients over 2 sites. Our team consists of, 3 GP Partners, 4 Salaried GPs, 1 Practice Manager, 2 ACP, 4 Practice Nurses, 2 Pharmacists and 4 Healthcare Assistants. We also have ARRS staff attached to the surgery. A large admin team.

Date posted

16 January 2026

Pay scheme

Other

Salary

£12.38 to £12.98 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3836-26-0000

Job locations

Alexandra Road

Lowestoft

Suffolk

NR32 1PL

Crestview Medical Centre

141 Crestview Drive

Lowestoft

Suffolk

NR32 4TW

Job description

Job responsibilities

JOB DESCRIPTION

HEALTH CARE ASSISTANT

RESPONSIBLE TO

Clinically to a Senior Nurse (Michelle)

Administratively to Nurse Administrator (Alison Jervis)

MAIN PURPOSE OF THE POST

To assist with the provision of nursing services to patients attending the practice and assisting the nurses and GPs in the provision of general and specialist medical services. Special note: HCAs will not interpret results and will only carry out work to protocols.

To ensure the day-to day activities of the practice are carried out accordingly.

Liaison with other members of the Primary Health Care team in order to provide continuity and effective desired overall care of Practice patients.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST

1. Work alongside the Health Care Professionals in the provision of patient care and in accordance with Practice protocols and procedures

2. Undertake and record the following using practice policy and templates:

a. New patient checks

b. CVD risk-health checks

c. Chronic disease checks relevant to your role including Hypertension, spirometry

d. B12 injections

e. Measurements of height and weight

f. Urinalysis

g. Measurement of blood pressure/pulse

h. Peak flow measurements

i. Recording of ECGs

j. Alcohol and smoking histories

k. Drug allergy history

3. Administer flu vaccinations during flu season

4. Carry out basic dressings for patients following practice protocol or as directed by a nurse, more complex dressings to level of competence with training as needed

5. Document findings in patients paper and computer records and report any abnormal findings or changes in patients observations

6. Assist Health Care Professionals in emergency management of patients and be confident in basic resuscitation techniques

7. Assist GPs with minor surgery and coil fittings (as requested)

8. Be aware of when to refer the patient to a Doctor or Nurse and enable patients to access appropriate professionals or clinics within the Practice

9. Act as a chaperone

10. Appreciate the principles of healthy living and provide relevant health promotion information literature for patients

11. Instruct patients in appropriate techniques or tasks

12. Be fully aware of the limitations on medical advice that may be given within the remit of the role

13. Document and report all clinical incidents or near misses through the recognised procedure so that they may be addressed through the Significant Event Audit

14. Maintaining and cleaning equipment used by the nurses and GPs

15. Maintaining HCA treatment room, stocking and rotating items as required

16. Maintain general tidiness and cleanliness of HCA treatment rooms

17. Maintain stock of certain waiting room leaflets if instructed by partners and-or practice manager

18. Maintain daily log of refrigerator temperatures if asked to do so

19. Ordering of Health Promotion Literature

20. Undertake Phlebotomy clinics as and when required

21. Undertake the new INR blood testing for patients using INR Star .

22. Understand how to identify and act upon safeguarding concerns, about children and vulnerable adults, in an appropriate manner, to Level 2 East of England Guidance on Safeguarding Children.

The above list of duties is not exhaustive and may be subject to change as deemed necessary