Job summary
An exciting
opportunity has arisen to join our large thriving PCN in beautiful West
Northumberland, as Management Assistant providing administrative support to the
Clinical Director and Business Manager. The successful candidate will support
the PCN ensuring efficient daily operations, servicing c. 67,000 patients.
Covering a large rural area of West Northumberland, we are passionate about
delivering exceptional care to our patients, and nurturing and supporting our
staff who all contribute to patient care.
Main duties of the job
Ideally you
will have had previous experience in an administrative role in a large practice
or PCN but if you have a proven track record of providing outstanding
administrative support, have an eye for detail and accuracy, can demonstrate
that you are a highly collaborative team member with excellent interpersonal
and communication skills, a flexible proactive attitude to problem solving and
a commitment to producing quality outputs, then we welcome your application and
look forward to hearing from you.
West
Northumberland PCN consists of 10 member practices and 2 non-member practices
across rural Northumberland, providing care and services for around 67,000
patients.
About us
Overall Job Purpose
To be a key part of the central Primary Care Network (PCN)
structure and to play a vital role in ensuring the PCN meets its objectives effectively
and efficiently.
To work collaboratively, supporting the Clinical Director and the
Business Manager to ultimately meet the healthcare needs of the patient
population.
To assist in the continuation of building and maintaining key
relationships with external partners and stakeholders in healthcare, social
care, voluntary sector and patient groups.
To support the management team with operational groups and
projects, facilitating and supporting collaboration and the integration of
clinicians, services and operating procedures.
Job description
Job responsibilities
Supporting Management and Leadership
- Assist and support the management team in planning, implementing and co-ordinating meetings, in-house training and educational events.
- Support the management team in the delivery and administration of projects and services
- Attend meetings, prepare agendas and minutes and circulate accordingly; including but not exclusively operational groups, patient participation groups, Board meetings, project group meetings
- Liaise and communicate with Lead Roles/ARRS roles to assist with agendas/arrangements and ensure participation at ops group meetings.T
- To provide administrative support during annual Flu/Covid campaigns if required to do so.
- Assist in supporting projects and services provided by the PCN
- Update Social Media
- Manage all records, reports, data and information in a safe, efficient and effective manner in order to successfully fulfil all responsibilities.
- Maintain and provide effective communication both within and across the PCN and with external stakeholders.
- To positively represent the PCN values and to ensure these are communicated and evident in all responsibilities undertaken.
- Support the PCN to meet its agreed aims and objectives within an efficient, safe and effective working environment.
- Supporting change to be managed in an effective manner enabling successful outcomes.
- Keep abreast of current changes within Primary Care and the wider NHS and Healthcare landscape and identify potential opportunities and challenges.
HR and Training
- Help coordinate all aspects of staff recruitment including advertising, staff set-up and induction
- Be responsible for managing the ARRS staff with regard to HR aspects including policies and procedures, sickness and holidays
- Arrange and co-ordinate staff appraisals
- Support the Business Manager in delivering staff welfare, health and safety
- Identify and arrange ongoing staff training
- Support any further aspects of HR as required by the Clinical Director or Business Manager
Communication and Relationships
- Ensure effective channels of communication between all colleagues and team members
- Maintain high quality relationships with community teams, community groups including Practice Groups, and to actively foster links with other outside agencies.
- Develop and strengthen professional networks through liaison with practices, other PCNs, and the ICB
- Represent the PCN in meetings with community groups and third-party agencies and provide relevant feedback.
- Liaise with the PCN Patient Representative Group to ensure it delivers a positive contribution to the PCN.
Personal Development:
- Manage own time efficiently and effectively, plan and meet personal and PCN targets.
- Ensure own personal development through reflection and feedback from the Clinical Director, PCN Business Manager and colleagues.
- Ensure that personal continuing development needs are identified and being met.
Other
This is not an exhaustive list and may be changed in light of ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder within the scope of the post as determined by the PCN Manager. Any changes would be discussed fully with the post-holder.
Job description
Job responsibilities
Supporting Management and Leadership
- Assist and support the management team in planning, implementing and co-ordinating meetings, in-house training and educational events.
- Support the management team in the delivery and administration of projects and services
- Attend meetings, prepare agendas and minutes and circulate accordingly; including but not exclusively operational groups, patient participation groups, Board meetings, project group meetings
- Liaise and communicate with Lead Roles/ARRS roles to assist with agendas/arrangements and ensure participation at ops group meetings.T
- To provide administrative support during annual Flu/Covid campaigns if required to do so.
- Assist in supporting projects and services provided by the PCN
- Update Social Media
- Manage all records, reports, data and information in a safe, efficient and effective manner in order to successfully fulfil all responsibilities.
- Maintain and provide effective communication both within and across the PCN and with external stakeholders.
- To positively represent the PCN values and to ensure these are communicated and evident in all responsibilities undertaken.
- Support the PCN to meet its agreed aims and objectives within an efficient, safe and effective working environment.
- Supporting change to be managed in an effective manner enabling successful outcomes.
- Keep abreast of current changes within Primary Care and the wider NHS and Healthcare landscape and identify potential opportunities and challenges.
HR and Training
- Help coordinate all aspects of staff recruitment including advertising, staff set-up and induction
- Be responsible for managing the ARRS staff with regard to HR aspects including policies and procedures, sickness and holidays
- Arrange and co-ordinate staff appraisals
- Support the Business Manager in delivering staff welfare, health and safety
- Identify and arrange ongoing staff training
- Support any further aspects of HR as required by the Clinical Director or Business Manager
Communication and Relationships
- Ensure effective channels of communication between all colleagues and team members
- Maintain high quality relationships with community teams, community groups including Practice Groups, and to actively foster links with other outside agencies.
- Develop and strengthen professional networks through liaison with practices, other PCNs, and the ICB
- Represent the PCN in meetings with community groups and third-party agencies and provide relevant feedback.
- Liaise with the PCN Patient Representative Group to ensure it delivers a positive contribution to the PCN.
Personal Development:
- Manage own time efficiently and effectively, plan and meet personal and PCN targets.
- Ensure own personal development through reflection and feedback from the Clinical Director, PCN Business Manager and colleagues.
- Ensure that personal continuing development needs are identified and being met.
Other
This is not an exhaustive list and may be changed in light of ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder within the scope of the post as determined by the PCN Manager. Any changes would be discussed fully with the post-holder.
Person Specification
Experience
Essential
- Person Specification
- A highly collaborative working style and must be a team player
- Outstanding interpersonal skills
- Excellent attention to detail
- Computer literacy and experience of Microsoft Office
- Excellent command of spoken and written English Language
- Ability to prioritise a varied workload and adhere to strict deadlines
- Ability to problem solve and use own initiative
- Ability to work independently and as part of a team
- Ability to use discretion and deal with confidential information
- Understanding of patient confidentiality and information governance
- Desirable knowledge of medical terminology
Person Specification
Experience
Essential
- Person Specification
- A highly collaborative working style and must be a team player
- Outstanding interpersonal skills
- Excellent attention to detail
- Computer literacy and experience of Microsoft Office
- Excellent command of spoken and written English Language
- Ability to prioritise a varied workload and adhere to strict deadlines
- Ability to problem solve and use own initiative
- Ability to work independently and as part of a team
- Ability to use discretion and deal with confidential information
- Understanding of patient confidentiality and information governance
- Desirable knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.