Job summary
The Limehouse Practice is looking for x2 full time enthusiastic, hardworking
Medical Receptionist to join our friendly Reception Team. The practice is
situated in Limehouse, East London with good transport links and local shops. We are offering an
attractive salary, NHS Pension + plus a generous holiday.
Main duties of the job
The successful candidates will be required to work five days
a week, Monday-Friday.
X1 Full time receptionist - 11am-7pm
X1 Full time receptionist - 11am-7pm (hours can be
negotiated)
Saturday mornings are part of our enhanced access service,
and you will be required work these sessions on a rotation basis.
You must have an excellent telephone manner, IT skills and
be able to work under pressure and complete tasks efficiently. You must be able
to use your initiative and work well in a team environment.
About us
We are team focused practice consisting of 3 GP Partners, 5 Salaried GPs, 2 Pharmacists, 2 Nurses, 2 HCAs, A First Contact Physio and a Physician Associate backed by an experienced administration team and a supportive Network. With a multicultural diverse population and we offer a personalised list system, giving patients the continuity of care. We are also a teaching and training practice.
Our practice serves a large patient base of over 12,000 and operates in a high-paced setting. We are committed to providing a high standard of care under the NHS and are part of the Poplar & Limehouse Health and Wellbeing Network to offer access to a wide range of healthcare professionals. Our current CQC rating is "Good".
We are a patient centred practice with a good work ethic, being considerate and understanding of our patients' needs to deliver high quality services.
We look forward to expanding our team.
More about us:
- High NIS & QOF achieving practice
- CQC rated Good
- EMIS Web clinical system
- On-Site Car Parking available
- Good range of meetings to be involved in MDT, Prescribing, Practice etc
- Wide range of local enhanced services offered
- Clinics held at the practice by outside healthcare professionals, e.g. Diabetes specialist nurses, CVD specialist nurses, Substance Misuse, Midwives, Health Visitors
Job description
Job responsibilities
Please see the job
description section below for the full list of duties and responsibilities
related to the role
Job description
Job responsibilities
Please see the job
description section below for the full list of duties and responsibilities
related to the role
Person Specification
Disclosure and Barring Service Check
Essential
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Skills and Attributes criteria
Essential
- Ability to remain calm under pressure.
- A friendly, empathetic personality and the ability to handle patient queries in a professional manner.
- Ability to organise and prioritise workload.
- Ability to use own judgement and initiative when dealing with queries.
- Excellent telephone manner and good verbal communications.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Calm and caring attitude.
Desirable
- An understanding of the patient confidentiality laws and a commitment to maintaining confidentiality.
- Medical terminology.
Qualifications
Essential
- Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word
- GCSE grade A to C in English and Maths or equivalent
Desirable
- Previous experience using EMIS Web
Experience
Essential
- Previous experience in dealing with the public such as a receptionist or customer service role.
- Excellent interpersonal and communication skills.
- Flexibility.
- Ability to work in a fast-paced environment.
- Attention to detail and ability to prioritise own workload.
Desirable
- Previous work experience in General Practice or similar setting.
Person Specification
Disclosure and Barring Service Check
Essential
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Skills and Attributes criteria
Essential
- Ability to remain calm under pressure.
- A friendly, empathetic personality and the ability to handle patient queries in a professional manner.
- Ability to organise and prioritise workload.
- Ability to use own judgement and initiative when dealing with queries.
- Excellent telephone manner and good verbal communications.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Calm and caring attitude.
Desirable
- An understanding of the patient confidentiality laws and a commitment to maintaining confidentiality.
- Medical terminology.
Qualifications
Essential
- Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word
- GCSE grade A to C in English and Maths or equivalent
Desirable
- Previous experience using EMIS Web
Experience
Essential
- Previous experience in dealing with the public such as a receptionist or customer service role.
- Excellent interpersonal and communication skills.
- Flexibility.
- Ability to work in a fast-paced environment.
- Attention to detail and ability to prioritise own workload.
Desirable
- Previous work experience in General Practice or similar setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.