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The Limehouse Practice

Full-time Receptionist

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for a full time GP Receptionist to join our friendly, brilliant and hard working reception team based at the Limehouse Practice in Tower Hamlets.

The practice is looking for an experienced dedicated receptionist to join our team.

Hours per week: 37.5 (negotiable)

Days of work: Monday to Friday (with occasional Saturdays)

Work start time: 8:00AM (requirement)

Applicants should be flexible and able to work in a busy environment both face to face and over the telephone.

Essential skills include good communication, a willingness to learn with the ability to use own initiative and be part of the team.

Previous experience of working in a GP Surgery is a plus but not essential as full training will be provided to the right candidate.

Main duties of the job

Main aspects of the role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Project a positive, friendly image to patients and visitors.

  • Dealing with a wide range of people in different situations.
  • Working as part of a team.
  • Sensitivity and empathy with people from different backgrounds.
  • Good standard of literacy and numeracy.
  • Ability to work without close supervision.
  • Able to work as part of team.
  • Able to prioritise workload.
  • The ability to exercise judgement when dealing with patient enquiries /problems.
  • Excellent communication and interpersonal skills.
  • Excellent Computer skills.

About us

The Limehouse Practice is a team focused, friendly practice based in Tower Hamlets, East London. The team consists of 4 GP Partners, 5 Salaried GPs, 2 Practice Nurses, 2 Pharmacists and 2 HCAs backed by an experienced administration team and a supportive Network. With a multicultural diverse population and a list size of over 12,000, we offer a personalised list system within micro-teams, giving patients the continuity of care. We are also a teaching and training practice.

More about us:

  • High NIS & QOF achieving practice
  • CQC rated Good
  • EMIS Web clinical system
  • On-Site Car Parking available

Details

Date posted

22 April 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3829-24-0004

Job locations

Gill Street Health Centre

11 Gill Street

London

E14 8HQ


Job description

Job responsibilities

  • Ensuring the appropriate person is notified of the patients arrival
  • Book and schedule patient appointments using the EMIS
  • Ensure the smooth running of the waiting area and be observant of the patients waiting
  • Answer the telephone promptly and deal with enquiries in a helpful and courteous manner
  • Ensure all forms of correspondence are processed in a timely manner
  • Undertake general clerical duties including photocopying, filing and faxing
  • Ensure the reception area is kept tidy and all areas are safe
  • To deal with sensitive information and be able to emphasise with patients, colleagues and others
  • To process repeat prescriptions in accordance with practice procedures
  • To attend and contribute to staff meetings and development meetings constructively

Job description

Job responsibilities

  • Ensuring the appropriate person is notified of the patients arrival
  • Book and schedule patient appointments using the EMIS
  • Ensure the smooth running of the waiting area and be observant of the patients waiting
  • Answer the telephone promptly and deal with enquiries in a helpful and courteous manner
  • Ensure all forms of correspondence are processed in a timely manner
  • Undertake general clerical duties including photocopying, filing and faxing
  • Ensure the reception area is kept tidy and all areas are safe
  • To deal with sensitive information and be able to emphasise with patients, colleagues and others
  • To process repeat prescriptions in accordance with practice procedures
  • To attend and contribute to staff meetings and development meetings constructively

Person Specification

Experience

Essential

  • Experience of working in a customer service role.

Desirable

  • Experience of working in GP Practice.

Qualifications

Essential

  • GCSE or equivalent qualifications

Desirable

  • EMIS Trained
Person Specification

Experience

Essential

  • Experience of working in a customer service role.

Desirable

  • Experience of working in GP Practice.

Qualifications

Essential

  • GCSE or equivalent qualifications

Desirable

  • EMIS Trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Limehouse Practice

Address

Gill Street Health Centre

11 Gill Street

London

E14 8HQ


Employer's website

https://www.limehousepractice.co.uk (Opens in a new tab)

Employer details

Employer name

The Limehouse Practice

Address

Gill Street Health Centre

11 Gill Street

London

E14 8HQ


Employer's website

https://www.limehousepractice.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Supervisor

Hilary Roach

thccg.limehouse@nhs.net

02075152211

Details

Date posted

22 April 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3829-24-0004

Job locations

Gill Street Health Centre

11 Gill Street

London

E14 8HQ


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