Job summary
Our Patient Services team is the backbone of
the practice and keeps everything running smoothly. Its a friendly team,
ensuring that patients journey through our services are smooth and efficient.
It will be pressured at times, but also very rewarding.
The team leads are key in ensuring that the
team works efficiently and effectively. You will be joining in the work of the
team, but also responsible for the teams organisation, HR and additional
duties. For this post, we are particularly interested in candidates with line
management and training experience for teams.
As a team leader, you will be the first point
of call for your team to receive enquiries from patients and members of the
public. You will be a key member of the team which co-ordinates the rotas,
arranges cover as appropriate, trains new members of the team, and performs
line management duties including appraisals and additional higher
administrative tasks.
Main duties of the job
Main duties and responsibilities of the Team
Leader
- Line management of the Patient Advisor and Reception teams
- Rota coordination for the team
- Training new members of the team and implement new
procedures and protocols as they arise
- Consulting on proposed changes to the practice
- Tasks from GPs and senior management
- Appointment
Book Management
- GP
Session Planning & Locum Booking
- Operational
Oversight of Daily Clinics
- Digital
& Access Systems
Overseeing your team with:
Processing requests for appointments, visits and
consultations clearly, politely and efficiently
Signposting patients to appropriate healthcare
professionals and services
Dealing with all telephone, digital and in person
queries from patients and acting as liaison with doctors and other staff as
necessary
Allocate appointments sensibly, using initiative
where appropriate
Registering new patients and explaining practice
procedures
Processing repeats prescription requests
Updating the patient record system using agreed
codes
Ensuring the reception area and waiting areas are
tidy and clean during surgery hours
Dealing with incoming emails, letters and
electronic triage requests
About us
Why Join Our Team?
We offer a supportive and collaborative working environment where your skills and contributions are truly valued. Our practice encourages professional growth, providing opportunities for further development and career progression. With a friendly, patient-focused team and a commitment to excellence in primary care, this is the perfect place to build a rewarding career.
Job description
Job responsibilities
See Attached
The Patient Services team creates a positive,
friendly and caring patient experience, responsible for both the traditional
reception role of welcoming and signposting patients to appropriate healthcare
professionals and administering the busy back-office work of patient triage,
prescriptions, and providing task-based support to the clinicians and
management.
This is a fast-paced role in a busy and
demanding environment. We need our staff to be flexible, resilient, well
organised, and able to problem-solve and multi-task whilst maintaining a
friendly and approachable manner. It will be your job to ensure the members of
the team act accordingly.
As a team leader, you will be the first point
of call for your team to receive enquiries from patients and members of the
public. You will be a key member of the team which co-ordinates the rotas,
arranges cover as appropriate, trains new members of the team, and performs
line management duties including appraisals and additional higher
administrative tasks.
An important part of the role is acting as a
bridge between the team and senior management. You will be consulted on changes
to procedures in the practice that may be required for new IT or new ways of
working and your expertise and advice will be highly respected. You will be
expected to introduce changes to the team and ensure that all members are
appropriately trained.
Job description
Job responsibilities
See Attached
The Patient Services team creates a positive,
friendly and caring patient experience, responsible for both the traditional
reception role of welcoming and signposting patients to appropriate healthcare
professionals and administering the busy back-office work of patient triage,
prescriptions, and providing task-based support to the clinicians and
management.
This is a fast-paced role in a busy and
demanding environment. We need our staff to be flexible, resilient, well
organised, and able to problem-solve and multi-task whilst maintaining a
friendly and approachable manner. It will be your job to ensure the members of
the team act accordingly.
As a team leader, you will be the first point
of call for your team to receive enquiries from patients and members of the
public. You will be a key member of the team which co-ordinates the rotas,
arranges cover as appropriate, trains new members of the team, and performs
line management duties including appraisals and additional higher
administrative tasks.
An important part of the role is acting as a
bridge between the team and senior management. You will be consulted on changes
to procedures in the practice that may be required for new IT or new ways of
working and your expertise and advice will be highly respected. You will be
expected to introduce changes to the team and ensure that all members are
appropriately trained.
Person Specification
Experience
Essential
- Working in primary care
- Excellent communication and interpersonal skills
- Proven experience in managing a team
- Experience of providing excellent customer service
- Thorough and able to maintain a high standard of accuracy and quality
- Calm under pressure
- A flexible approach to the needs of the service
Desirable
- Experience of EMIS clinical system
Person Specification
Experience
Essential
- Working in primary care
- Excellent communication and interpersonal skills
- Proven experience in managing a team
- Experience of providing excellent customer service
- Thorough and able to maintain a high standard of accuracy and quality
- Calm under pressure
- A flexible approach to the needs of the service
Desirable
- Experience of EMIS clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.