Job summary
To be responsible for
undertaking a wide range of reception duties and the provision of general support
to the multidisciplinary team. Duties will include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as required. To
act as the central point of contact for patients, the distribution of
information, messages and enquiries for the clinical team, liaising with
multidisciplinary team members and external agencies such as secondary care and
community service providers.
Main duties of the job
- Service of patients enquiries in a helpful and sympathetic manner, via face to face, email and over the telephone.
- Handle general enquiries referring where necessary.
- Make new and follow-up appointments.
- Accept and record messages for the Practice Nurses, GPs and other
members of staff.
- Record requests for repeat prescriptions.
- Record requests for home visits and contact the duty doctors with late
calls.
- Record payments received from patients for private services e.g. immunisations,
private prescriptions, private medical certificates etc.
About us
Essex House Surgery aims to provide high quality health care in a safe,
responsive, courteous and effective way. Our goal is to provide a wide range of
quality, evidence-based, accessible primary care services in environment that
supports and promotes learning, team work and good communication. Our staff are
committed to providing the best care possible and to involving patients in
decisions about their care. We aim to treat all patients with dignity and
respect, providing the same care irrespective of race, gender, religion, age or
medical condition. Our overarching aim is to treat our patients and
colleagues in a way we would want members of our own families to be treated.
Job description
Job responsibilities
- Maintaining and
monitoring the practice appointment system.
- Process personal,
telephone and e-requests for appointments.
- Answer incoming phone
calls, transferring calls or dealing with the callers request appropriately.
- Deal with incoming
emails and web requests, redirecting or dealing with the request appropriately.
- Signpost patients to
the correct service.
- Initiating contact
with and responding to, requests from patients, team members and external
agencies face to face, by telephone and electronically.
- Read code data on Vision.
- Photocopy
documentation as required.
- Issue acute
prescriptions and reprint lost prescriptions.
- Data entry of new and
temporary registrations and relevant patient information as required.
- Input data into the
patients healthcare records as necessary.
- Participate in health
promotion activities, and promotion of online and other services.
- Scanning of patient
related documentation and attaching scanned documents to patients healthcare
records.
- Generate and send
correspondence to patients and external agencies via letter, email and e-referral
service (eRS).
- Direct and deal with requests
for information i.e.SAR, insurance / solicitors letters and DVLA forms.
- Contact helpdesk for
support when necessary.
- Attend meetings and
training when required.
- Manage all queries as
necessary in an efficient manner.
- Maintain a clean,
tidy, effective working area at all times.
- Monitor and maintain
the reception and waiting areas and notice boards.
- Loading and unloading
dishwasher.
- Preparing rooms for
meetings, including refreshments when necessary.
- Support all clinical and
administrative staff with general tasks as requested.
- Ensure all rooms and
admin areas are adequately stocked with stationery supplies and forms.
Job description
Job responsibilities
- Maintaining and
monitoring the practice appointment system.
- Process personal,
telephone and e-requests for appointments.
- Answer incoming phone
calls, transferring calls or dealing with the callers request appropriately.
- Deal with incoming
emails and web requests, redirecting or dealing with the request appropriately.
- Signpost patients to
the correct service.
- Initiating contact
with and responding to, requests from patients, team members and external
agencies face to face, by telephone and electronically.
- Read code data on Vision.
- Photocopy
documentation as required.
- Issue acute
prescriptions and reprint lost prescriptions.
- Data entry of new and
temporary registrations and relevant patient information as required.
- Input data into the
patients healthcare records as necessary.
- Participate in health
promotion activities, and promotion of online and other services.
- Scanning of patient
related documentation and attaching scanned documents to patients healthcare
records.
- Generate and send
correspondence to patients and external agencies via letter, email and e-referral
service (eRS).
- Direct and deal with requests
for information i.e.SAR, insurance / solicitors letters and DVLA forms.
- Contact helpdesk for
support when necessary.
- Attend meetings and
training when required.
- Manage all queries as
necessary in an efficient manner.
- Maintain a clean,
tidy, effective working area at all times.
- Monitor and maintain
the reception and waiting areas and notice boards.
- Loading and unloading
dishwasher.
- Preparing rooms for
meetings, including refreshments when necessary.
- Support all clinical and
administrative staff with general tasks as requested.
- Ensure all rooms and
admin areas are adequately stocked with stationery supplies and forms.
Person Specification
Qualifications
Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
- Flexible and cooperative.
- Can do, will do attitude and approach.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Desirable
- Educated to GCSE level or equivalent.
- GCSE Mathematics & English (C or above).
Experience
Essential
- Experience of working with the general public.
- Experience of administrative duties.
Desirable
- Experience of working in a health care setting.
Person Specification
Qualifications
Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
- Flexible and cooperative.
- Can do, will do attitude and approach.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Desirable
- Educated to GCSE level or equivalent.
- GCSE Mathematics & English (C or above).
Experience
Essential
- Experience of working with the general public.
- Experience of administrative duties.
Desirable
- Experience of working in a health care setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.