Administrator/Care Navigator

Job summary

Job summary

22.5 HOURS PER WEEK (ranging between 0830 - 1830)

Royal Manor has an opening for a dual role within the surgery. We are seeking a highly organised and motivated individual to work across our reception area as a Care Navigator and within our administration team.

This vacancy is ideal for someone who is experienced in working with SystmOne but if not then experience with other clinical systems would be advantageous.

We are looking for someone who is organised, efficient and keen to explore new ways of working to streamline processes with the ever evolving technologies open to the practice.

Main duties of the job

Main duties of the job

As a Care Navigator you will work on front desk, greeting patients and dealing with any enquiries they may have. You will also be required to answer the phones and deal with enquires, both roles can be very busy, so you will need to be able to work at a fast pace with accuracy and under pressure.

As an administrator you will be required to rotate on admin duty, this will include processing work flow documents, appointments, emails, tasks, referrals and other duties that may be required. There are daily, weekly and monthly jobs that are required of the admin team and you will be expected to carry out these tasks in a timely manner. You will have links with our PCN and other outside agencies as and when required.

About us

About us

Royal Manor Health Care is based on the Isle of Portland on the beautiful Jurassic coast and we have a list size of 12400. We work across 3 sites on the island therefore being able to drive is essential as you may change sites during the day.

We have an amazing and experienced clinical team of GPs, ANPS, Nurses, HCAs most of whom have been with the practice for 5 years or more. Our hard working and dedicated Admin and reception team work closely together to provide an excellent service to our patients over the phone, online and in practice.

We are also a training practice and currently have a trainee ACP, Nursing Associate and GP.

We offer 28 days holiday (WTE) as standard, access to the NHS Pension scheme.

Informal visits/calls to the Practice Manager are very welcome to learn more about the role/practice

THIS VACANCY MAY CLOSE EARLY IF WE RECEIVE A HIGH VOLUME OF SUITABLE APPLICANTS.