Job responsibilities
Job Responsibilities:
Administration
- To
have a thorough knowledge of all Practice procedures
- To
work in accordance of protocols
- Scanning
correspondence
- Recalls
- Other administration duties introduced throughout employment in accordance with practice needs / reconstructions
Reception
- To
book in patients consulting with members of practice team
- Process repeat prescription
requests in accordance with practice guidelines including online requests
- Handing
over all correspondence to patients ensuring names and addresses are
checked
- To
deal with incoming and outgoing telephone calls for the practice
- Registration
of new patients
- Process patients
change of details
- To check and action
electronic tasks daily
- Be
able to cover all reception positions as necessary
- Receiving
and directing patients appropriately
- Handling
busy telephone lines and dealing with general enquiries
- Process
appointment requests from patients by telephone and in person
- Deal with visits
requests
Other
Tasks
- Ensure
building security have thorough knowledge of doors/windows/alarm
- Any other tasks
allocated by managers
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information relating
to patients, carers, colleagues, other healthcare workers or the business
of the practice may only be divulged to authorised persons in accordance
with the practice policies and procedures relating to confidentiality and
the protection of personal and sensitive data
Health
& Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice Health
& Safety policy and the practice Infection Control policy and published
procedures. This will include:
- Using
personal security systems within the workplace according to practice guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Infection
prevention training to be updated annually
- Using
and complying with current infection control policies and procedures
- Report
any potential risks /problems to the
Practice Nurse or the Practice Manager
- Take
responsibility for protecting themselves and others against infection
risks
- Maintaining
work areas in a tidy and safe way and free from hazards
Equality
and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights
Personal/Professional
Development:
The post-holder
will participate in any training programme implemented by the practice as part
of this employment, such training to include:
- Participation in an annual individual performance
review, including taking responsibility for maintaining a record of own
personal and/or professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality:
The post-holder
will strive to maintain quality within the practice, and will:
- Alert other team members to issues
of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions
on ways to improve and enhance the teams performance
- Work effectively with individuals
in other agencies to meet patients needs
- Effectively manage own time,
workload and resources
Communication:
The post-holder should recognise the importance of
effective communication within the team and will strive to:
- Communicate effectively with other
team members
- Communicate effectively with
patients and carers
- Recognise peoples needs for
alternative methods of communication and respond accordingly