Healthcare Support Worker

Job description

Job responsibilities

Job Purpose:

To assist the Practice Nursing Team by providing high quality care to patients within a primary and community care setting in accordance with CQC regulation, Practice Protocols and Policies.

To assist the Practice Nursing Team to ensure maintenance of sufficient clinical stock, hygiene and adherence to control of infection standards.

To assist the Practice Nursing Team with the required administration support to ensure effective and efficient re-call systems and reporting.

Organisation:

Reports to: Practice Nurse Team Leader

Responsible to: Practice Manager

You will be supervised by members of the Nursing, Medical and Operational Management team, working within the remit of your job description and capabilities at all times.

Performance of clinical duties will be dependent on the candidates aptitude and are strictly at the discretion of the Practice.

Dimensions:

No direct budgetary responsibility, although effective use of resources and stock control with an awareness of cost implications is required.

Training will be provided on Practice Protocols and Procedures, and a Mentor identified.

Knowledge, Skills and Experience Required

Please refer to person specification, which identifies essential and desirable criteria.

Literate and Numerate

Venepuncture Skills and Experience

Previous Health Care Assistant &/or Phlebotomy Experience

NVQ III in Health Care or equivalent

Computer Literate

Effective communication and interpersonal skills

Ability to work as part of a team and independently

Ability to organise, prioritise, and manage time effectively

Ability to work under pressure.

Reliable and confidential

Own transport

Ability to work flexible hours, with prior arrangement, desirable.

Key duties and responsibilities

To work as part of the Practice Nursing Team providing high quality care to patients within a Primary and Community Care setting.

To administer the 24hr BP and ECG clinics, including integration of the results into the patient clinical record and maintenance of the equipment.

To undertake phlebotomy and anti-coagulation venous sampling within a primary and community care setting.

To assist and chaperone GPs and Practice Nurses during clinical procedures and minor/community surgery operations.

To carry out assessments, as requested by Practice Nurses in line with Practice Protocols e.g. testing urine, blood pressure checks, heights, weights and taking simple medical history.

Report all matters pertaining to patients care changes in condition/circumstances to a relevant member of the nursing or medical team as a matter of priority and ensure that a document record is kept.

To ensure treatment rooms are kept in hygienic, tidy and well-organised condition, and instruments and equipment are maintained to a high standard, reporting any concerns to Practice Nurse Team Leader.

To assist with Health Promotion displays and audits as required.

To assist with the required administrative duties relating to recall systems, reporting and compliance.

To use the Surgery Clinical Computer System in accordance with practice procedures to record consultation details and collection patient data.

To maintain accurate and detailed records in accordance with Practice Policies. All contacts with patients must be recorded.

You must act at all times with regard to the confidentiality and sensitivity of issues to do with patients, their care and treatment.

To report complaints, comments and significant incidents from patients, visitors and staff; to the Practice Manager in compliance with practice policy.

To maintain patient confidentiality, in compliance with the Data Protection Act and practice policy.

To participate in training, education and learning events organised internally and externally, as appropriate to the post to ensure continuing development.

To comply with the practice Health and Safety and Control of Infection Policy and Procedures and ensure that a safe environment is maintained for patients, visitors and staff.

To attend multi-disciplinary meetings, staff forums, practice nurse forums, TARGET sessions and other meetings as necessary.

To undertake any other appropriate duties as required by the Surgery

Communication and Working Relationships

To liaise and work closely with:

All members of the Primary Healthcare Team

Staff in other areas of Primary and Secondary Healthcare

Patients and visitors

Other Statutory and Voluntary Agencies

Note:

This Job Description forms part of the Contract of Employment. Duties may be altered from time to time following discussion, and taking into account the developing and changing needs of the practice, and the individual development needs of the post holder.

Person Specification

Experience

Essential

• Experience of working in a Health/Social Care setting
• A broad understanding relating to:
• Assessment of patient need
• Record keeping
• Assisting and supporting patients to promote their well being
• Effective communication
• Understand and respect the principles of confidentiality and information governance

Desirable

• Experience of working within General Practice/Primary Care setting
• Undertaking clinical duties e.g venepuncture/ ECG's etc

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Hold accreditation or willingness to undertake further training appropriate for the role.
• Evidence of continuing professional development

Desirable

• Completed or willing to work towards Care Certificate & Appropriate Health Care Qualification e.g. NVQ/QCF/BTEC

Knowledge

Essential

• Able to use information technology software e.g. Microsoft Office, Excel
• Sound knowledge of confidentiality and its application in practice
• Demonstrates ability to work within defined area of responsibility and proven record of appropriate escalation.
• Knowledge of Healthcare Support worker Code Of Conduct and proven ability to work within it

Desirable

• Awareness of current policies e.g. health and safety, control of infection

Aptitude and Skills

Essential

• High level of both oral and written communication skills.
• A commitment to undertaking continuing personal development and training
• Effective interpersonal skills and communication skills
• Excellent understanding of role within a care environment
• Able to plan and manage own workload
• Excellent motivational skills
• Capacity to work as a productive team member
• Able to make informed decisions and act on own initiative
• Understand and respect the principles of confidentiality
• Ability to keep calm in stressful situations and able to work under pressure
• Able to concentrate and maintain high degree of accuracy in a busy clinical environment
• IT skills

Desirable

• Conversant with SystmOne Clinical System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greyfriars Surgery

Address

South Square

Boston

Lincolnshire

PE21 6JU

Employer's website

https://www.greyfriarssurgeryboston.co.uk/ (Opens in a new tab)