Receptionist (part-time)

Job description

Job responsibilities

Job responsibilities

Provide general assistance to the practice team while projecting a positive and friendly image to patients and visitors, both in person and via the telephone.

Greet, assist, and direct patients efficiently, ensuring they access the appropriate healthcare professional or service in a courteous and effective manner.

Undertake a variety of administrative tasks to support the smooth running of the practice.

Facilitate effective communication between patients, the primary healthcare team, secondary care providers, and other associated healthcare agencies.

Duties and Responsibilities

The duties and responsibilities of the practice administration team may include any or all of the following tasks. Duties may vary under the direction of the Practice Manager, depending on evolving practice needs and staffing levels:

Opening and locking up the practice premises, maintaining security in line with practice protocols.

Processing personal and telephone requests for face to face and telephone appointments, home visits, ensuring callers are directed to the appropriate healthcare professional.

Handling incoming and outgoing mail, including distribution as required.

Taking messages and relaying accurate information promptly.

Filing and retrieving paperwork efficiently.

Processing repeat prescriptions in accordance with practice guidelines.

Carrying out computer data entry, data allocation, collation, and information processing in line with practice procedures.

Initiating contact with, and responding to requests from, patients, team members, and other healthcare providers or agencies.

Clearing and re-stocking consulting rooms as needed.

Providing clerical assistance to practice staff, including word processing, data entry, filing, photocopying, and scanning.

Preparing refreshments for staff and visitors and maintaining cleanliness in the kitchen area.

Confidentiality

Patients entrust us with sensitive information regarding their health and personal matters. They have the right to expect their privacy to be respected, and staff must act appropriately at all times.

In performing the duties outlined in this job description, the post-holder may access confidential information about patients, carers, practice staff, healthcare workers, or the practice as a business. All such information must be treated as strictly confidential.

Information relating to patients, carers, colleagues, or the business of the practice must only be shared with authorised individuals, in line with the practices policies and procedures on confidentiality and data protection.

Equality and Diversity

The post-holder will support equality, diversity, and the rights of patients, carers, and colleagues by:

Acting in a way that recognises and respects peoples rights in line with practice policies, procedures, and current legislation.

Respecting the privacy, dignity, needs, and beliefs of all patients, carers, and colleagues.

Behaving in a welcoming, non-judgmental manner that respects individual circumstances, feelings, priorities, and rights.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths. Good standard of IT skills (word, excel and email). Excellent communication skills. Excellent customer service skills both over the telephone and in person. Able to work to deadlines. Able to prioritise work. High degree of flexibility, ability to work alone and as part of a team. Administrative skills.

Desirable

• Experience of using SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oak Glen Surgery

Address

Eldwick & Gilstead Health Centre

196 Swan Avenue, Eldwick

Bingley, Bradford

West Yorkshire

BD16 3PA

Employer's website

http://www.oakglensurgery.nhs.uk/ (Opens in a new tab)