Job summary
We are a small, award winning, general practice serving the
people of Bingley, Gilstead, Eldwick and the surrounding areas for
over 30 years.
We are based in Eldwick, and our aim is to provide an efficient,
high-quality service in a friendly atmosphere.
We provide the latest in terms of modern medical care yet maintain
a personal touch for our patients.
We are a GP Training Practice with a list size of approximately 4000 based
in purpose-built surroundings.
Overall CQC rated good - outstanding for providing effective service.
Main duties of the job
The ideal candidate
MUST possess an excellent telephone manner and customer skills and be able to
work independently or as part of a team and have experience of using System
One.
Hours of
work required are: -
Tuesday 7:45am to 13:15pm
Wednesday 7:30am to 13:15pm
Friday 1:15pm to 6.30pm
About us
We are proud of our ethos of patient friendly care, where the patients get to know their doctor and the doctor gets to know the patient.
This traditional approach has enabled our general practice to continue to provide holistic care and practise family medicine in the best possible sense.
Our doctors and teams work very closely with patients and even visit certain elderly patients in hospital when they are admitted, again, to ensure continuity and liaison between hospital and primary care.
Job description
Job responsibilities
Reception
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary.
Appointments
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests.
Administration
To have a thorough knowledge of all practice procedures
To work in accordance with written protocols
Pulling/filing notes for surgeries and updating as necessary
Filing post in medical records
photocopy as requested.
Computer
Registrations of new patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Process repeat prescription requests in accordance with practice guidelines
Telephone
Have working knowledge of telephone system, during and after hours.
Answer telephone when necessary.
Other Tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers.
Job description
Job responsibilities
Reception
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary.
Appointments
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests.
Administration
To have a thorough knowledge of all practice procedures
To work in accordance with written protocols
Pulling/filing notes for surgeries and updating as necessary
Filing post in medical records
photocopy as requested.
Computer
Registrations of new patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Process repeat prescription requests in accordance with practice guidelines
Telephone
Have working knowledge of telephone system, during and after hours.
Answer telephone when necessary.
Other Tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers.
Person Specification
Qualifications
Essential
- Previous experience of working in a GP Surgery
- Excellent customer service skills
Desirable
- Trained to use System One
Person Specification
Qualifications
Essential
- Previous experience of working in a GP Surgery
- Excellent customer service skills
Desirable
- Trained to use System One
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
