Part Time to Full Time Receptionist/Admin

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into the message book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually, and inform patients if this is not possible

Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

Person Specification

Qualifications

Essential

• Good standard of Education
• including English and Maths Grade C GCSE or equivalent

Experience

Essential

• General Practice reception
• Using computer based information systems, particularly EMIS web
• Communicating
• with a range of people: face to face and on the telephone
• Experience of working co-operatively with others in a close working environment
• Experience of using office equipment (e.g. photocopies and fax machines)

Desirable

• Liaison with health authority, consultants, chemists and other practices
• Experience in dealing with external organisations

Skills/abilities/ competencies

Essential

• Excellent customer services skills
• Good communicator (verbal & written)
• Able to work under his/her own initiative
• Able to work efficiently in fast paced, demanding environment
• Keyboard skills for regular use of computer systems
• Ability to cope with more than one task at a time and move between tasks as required
• Organisational and prioritisation of workload skills
• Ability to work unsupervised
• Ability to use own judgement, resourcefulness, common sense and local knowledge to respond to queries and requests

Desirable

• Ability to understand and learn new software and administrative procedures

Knowledge

Essential

• Medical terminology
• An understanding of the need for confidentiality
• Understand the principles of the scanning process

Desirable

• An understanding of how the NHS works, particularly general practice
• Knowledge of EMIS Web

Personal Attributes

Essential

• Excellent customer service skills
• Excellent telephone manner
• Caring and courteous and ability to remain composed under pressure.
• Ability to grasp new concepts and work on a self-directed basis
• Willing to work with a degree of flexibility as necessary
• High level of self motivation
• Flexibility in responding to changing priorities and demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Novum health Partnership

Address

The Primary Care Centre

Hawstead Road

London

SE6 4JH

Employer's website

https://www.novumhealth.co.uk/ (Opens in a new tab)