Reception/Administrator

Job description

Job responsibilities

JOB SUMMARY:

Receive, assist and direct patients in accessing the appropriate service

or healthcare professional in a courteous, efficient and effective way

Provide general assistance to the practice team and project a positive

and friendly image to patients and other visitors, either in person or via

the telephone.

JOB RESPONSIBILITES:

Reception:

Receiving patients consulting with members of practice team

Handling completed repeat prescriptions to patient and checking

names and address.

Be able to cover all reception position as necessary.

Appointments:

Process appointment requests for today future appointments from

patients by telephone and in person

Deal with visit requests

Process patient online access

Care navigation of patients requests.

Computer:

Registrations of new patients computer data entry and medical

records

Process patients change of address computer data and medical

records (have knowledge of practice area)

Updated Oct 2022 Job Descriptions

Process repeat prescription request in accordance with practice

guidelines

Telephone

Have working knowledge of telephone during and after hours

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of

doors/windows/alarm.

Make Tea / Coffee for staff.

Any other tasks allocated by managers.

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us

to gather sensitive information in relation to their health and other

matters. They do so in confidence and have the right to expect that

staff will respect their privacy and act appropriately.

In the performance of duties outlined in this Job Description, the postholder

may have access to confidential information relating to patients

and t heir carers, practice staff and other healthcare workers. They

may also have access to information relating to the practice as a

business organisation. All such information from any source is to be

regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare

workers or the business of the practice may only be divulged to

authorised persons in accordance with the practice policies and

procedures relating to confidentiality and the protection of persona and

sensitive data.

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others

health, safety and security as defined in the practice Health & Safety Policy, to

include:

Using personal security systems within the workplace according to

practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Person Specification

Experience

Essential

• Good Customer Service Skills
• Good IT Skills
• Good telephone skills
• Good at working under pressure
• Ability to work on own initiative

Desirable

• Experience of working in a GP practice preferable but not essential as full training will be given.

Qualifications

Essential

• Grade A-C in English and Maths

Desirable

• IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Gibson Lane Practice

Address

Gibson Lane Practice

276 Gibson Lane

Kippax

Leeds

LS25 7JN

Employer's website

https://www.gibsonlanepractice.co.uk/ (Opens in a new tab)