Job summary
Iridium Medical Practice is seeking a motivated and organised QOF & General Practice Administrator to join our friendly and supportive primary care team.
Main duties of the job
This role combines Quality and Outcomes Framework (QOF) administration with general practice administrative duties.
The successful candidate will work within the Practice Admin team with close support from Management and Planned Care Leads to ensure contractual compliance.
About us
Iridium Medical Practice is a large, forward thinking GP practice located in East Birmingham.
The practice prides itself on being friendly, supportive, and collaborative, with a strong emphasis on teamwork, continuous improvement, and staff wellbeing. We actively encourage learning, development, and open communication across all roles.
Job description
Job responsibilities
- Manage and oversee patient recall systems for chronic disease management, QOF, and non-QOF recalls (e.g. DOAC monitoring), ensuring all patients eligible are identified, recalled, and followed when required.
- Monitor QOF indicators proactively and take appropriate action to support achievement of targets.
- Generate, analyse, and interpret QOF and performance reports to identify gaps and areas for improvement.
- Input, review, validate, and code QOF-related clinical data in line with national and contractual requirements.
- Add and maintain recalls triggered by secondary care instructions.
- Use Telephone, Email and SMS communication methods to invite patients for reviews and track responses.
- Monitor uptake and attendance, escalating concerns where required.
- Remain up to date with changes to QOF, contractual requirements, and NHS guidance, ensuring the practice remains compliant.
- Work closely with the Operations Manager and Admin Leads to develop and implement strategies to maximise QOF achievement.
- Provide administrative and data support to clinicians and the wider practice team.
- Support staff understanding of QOF processes and clinical systems where appropriate.
Job description
Job responsibilities
- Manage and oversee patient recall systems for chronic disease management, QOF, and non-QOF recalls (e.g. DOAC monitoring), ensuring all patients eligible are identified, recalled, and followed when required.
- Monitor QOF indicators proactively and take appropriate action to support achievement of targets.
- Generate, analyse, and interpret QOF and performance reports to identify gaps and areas for improvement.
- Input, review, validate, and code QOF-related clinical data in line with national and contractual requirements.
- Add and maintain recalls triggered by secondary care instructions.
- Use Telephone, Email and SMS communication methods to invite patients for reviews and track responses.
- Monitor uptake and attendance, escalating concerns where required.
- Remain up to date with changes to QOF, contractual requirements, and NHS guidance, ensuring the practice remains compliant.
- Work closely with the Operations Manager and Admin Leads to develop and implement strategies to maximise QOF achievement.
- Provide administrative and data support to clinicians and the wider practice team.
- Support staff understanding of QOF processes and clinical systems where appropriate.
Person Specification
Experience
Essential
- Strong organisational skills with excellent attention to detail.
- Proven ability to manage workload effectively and meet deadlines.
- Understanding of confidentiality, data protection, and information governance.
- Effective communication skills and ability to work collaboratively as part of a team.
Desirable
- A minimum of 2 years experience in an administrative role within a GP practice.
- A minimum of 2 years demonstrable experience in QOF administration.
- A minimum of 2 years experience in clinical coding and patient recall systems.
- Proficiency in SystmOne, with at least 2 years hands-on experience.
- Understanding of primary care contractual requirements.
- Experience using SMS messaging systems.
Person Specification
Experience
Essential
- Strong organisational skills with excellent attention to detail.
- Proven ability to manage workload effectively and meet deadlines.
- Understanding of confidentiality, data protection, and information governance.
- Effective communication skills and ability to work collaboratively as part of a team.
Desirable
- A minimum of 2 years experience in an administrative role within a GP practice.
- A minimum of 2 years demonstrable experience in QOF administration.
- A minimum of 2 years experience in clinical coding and patient recall systems.
- Proficiency in SystmOne, with at least 2 years hands-on experience.
- Understanding of primary care contractual requirements.
- Experience using SMS messaging systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
