General Practice Administrator / Receptionist / Clinical Coder

Job description

Job responsibilities

Job Purpose:

To provide comprehensive administrative and reception support within the GP practice. The postholder will also contribute to accurate clinical record-keeping through clinical coding of incoming correspondence. They will ensure a high standard of service to patients, clinicians, and the wider healthcare team while maintaining confidentiality and professionalism.

- Greet and assist patients at the front desk and by telephone in a courteous, efficient, and confidential manner. - Book, amend, and cancel appointments using the clinical system. - Deal with general patient queries and direct clinical matters to appropriate staff. - Process requests for home visits and communicate them to GPs. - Handle prescription requests following practice protocol. - Monitor waiting areas and ensure they are clean, welcoming, and safe.

- File and scan patient documents into the clinical system accurately. - Assist in the summarising of patient records. - Respond to administrative queries from patients, clinicians, and other organisations. - Assist with recall processes for chronic disease management, vaccinations, etc. - Provide admin support for audits, reports, and meetings.

- Review and code incoming clinical correspondence (hospital letters, discharge summaries, investigation results). - Ensure coding reflects relevant diagnoses, procedures, and investigations. - Support accurate data entry for QOF (Quality Outcomes Framework), IIF (Investment and Impact Fund), and local enhanced services. - Work with clinical and management teams to maintain coding accuracy across the practice.

- Attend and participate in team meetings, training, and appraisals. - Maintain a good working knowledge of practice policies and procedures. - Maintain confidentiality and data protection at all times. - Support colleagues during absences or busy periods. - Carry out other reasonable duties as requested by the management team.

Person Specification

Qualifications

Essential

• QualificationsGCSEs (or equivalent) including English & Maths
• Experience - Reception/admin experience in a GP practice or healthcare setting
• - Experience with EMIS Web, SystmOne, or similar systems
• - Clinical coding and scanning experience
• kills and Knowledge- Strong IT skills (Microsoft Office, clinical systems)
• - Excellent communication and interpersonal skills
• - High level of accuracy and attention to detail
• - Understanding of confidentiality, data protection, and GDPR
• Personal Attributes- Team player with a flexible attitude
• - Calm under pressure
• - Proactive and self-motivated
• - Empathetic and patient-centred
• Other Requirements- Able to work occasional overtime if required
• - Reliable and punctual

Desirable

• NVQ Level 2/3 in Business Admin or Health & Social Care
• Experience with QAIF/QOF
• - Knowledge of Read coding
• Experience summarising patient records
• Understanding of NHS structure and primary care services
• Interest in professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Llandaff & Pentrych Surgery

Address

19a High Street

Llandaff

Cardiff

South Glamorgan

CF5 2DY

Employer's website

https://www.llandaffsurgery.co.uk (Opens in a new tab)