Reception/Digital Administrator

Job description

Job responsibilities

1. Social Media & Digital Communication

• Develop and implement a social media strategy to enhance patient engagement.
• Manage and monitor social media platforms (e.g., Facebook, Twitter/X) with appropriate tone and frequency.
• Create content for public health campaigns, service changes, and community updates

2. Digital Tools & Systems Support

• Support the implementation and optimisation of digital tools within the surgery, including:
• Clinical systems (e.g., Vision, EMIS, or SystmOne).
• Text messaging platforms for appointment reminders, recalls, and health messaging.
• Data entry templates and protocols for clinicians and admin staff.
• Liaise with system suppliers and NHS IT teams to troubleshoot and escalate issues.

3. Data, Reporting & Compliance

• Design and run regular reports to support:
• Legislative compliance and regulatory audits.
• QAIF (Quality Assurance and Improvement Framework) reporting requirements.
• Access and demand monitoring, including appointment availability and response times.
• Provide clear, actionable data insights to the management team to inform decision-making.
• Collaborate with clinical and admin teams to ensure accurate data entry and reporting alignment with local and national targets.

4. Data & Template Management

• Create and maintain accurate templates for clinical documentation and data entry.
• Assist in the development of reporting tools and dashboards where required.
• Ensure data collection processes support QOF, enhanced services, and local audits.

5. Staff Support & Training

• Provide basic digital skills training and support to staff as needed.
• Work collaboratively with admin and clinical teams to identify digital improvement areas.
• Encourage digital adoption and support change management initiatives.
• 6 General reception/administration duties

Person Specification

Qualifications

Essential

• Proven experience in digital communications, IT support, or a related field.
• Experience managing websites and/or CMS platforms.
• Understanding of NHS or primary care systems, or willingness to learn.
• Confidence in data handling, report creation, and interpreting performance metrics.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and work independently.

Desirable

• Experience working in a healthcare or public sector setting
• Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
• Familiarity with QAIF, QOF, and NHS Wales access standards.
• Welsh language skills.

Experience

Essential

• Proven experience in digital communications, IT support, or a related field.
• Experience managing websites and/or CMS platforms.
• Understanding of NHS or primary care systems, or willingness to learn.
• Confidence in data handling, report creation, and interpreting performance metrics.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and work independently.

Desirable

• Experience working in a healthcare or public sector setting.
• Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
• Familiarity with QAIF, QOF, and NHS Wales access standards.
• Welsh language skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Llandaff & Pentrych Surgery

Address

19a High Street

Llandaff

Cardiff

South Glamorgan

CF5 2DY

Employer's website

https://www.llandaffsurgery.co.uk (Opens in a new tab)