Job summary
2 x Medical Receptionists /Administrators
The role will
include answering phones, navigating patients to the correct
service/appointments, manning front desk, scanning, prescriptions, and other
administrative tasks requested by the GPs.
Experience of
working in the NHS would be an advantage but is not essential.
Job Title: Medical Receptionists /Administrators
Based: Sidings
Healthcare Centre & New Brewery Lane Surgery both in Dewsbury
Hours:
Part-time
Post 1 8:00am-1:00pm 5 days a week (actual)
Post 2 (hours between 1:00pm and 6:30pm to be
agreed) 5 days a week.
Reports to:
Practice Manager
Job Summary:
The GP Receptionist plays a vital role in the smooth day-to-day running of the
practice. As the first point of contact for patients and visitors, the post
holder is responsible for providing a welcoming, professional, and efficient
reception service. They will assist with a variety of administrative duties to
support patient care and ensure the effective functioning of the surgery. The
post holder must be organised, adaptable, and capable of working under pressure
while maintaining a patient-focused and confidential approach.
Main duties of the job
Main Duties and Responsibilities:Reception and Patient Interaction Greet patients and visitors in a courteous, efficient, and professional manner. Answer telephone and face-to-face enquiries, signposting patients appropriately. Book, amend, and cancel patient appointments using the clinical system (e.g. SystmOne).
Support patients with queries relating to appointments, prescriptions, test results, and general enquiries. Handle incoming and outgoing communications, including emails, letters, and documents. Administrative Support Process repeat prescription requests following practice protocols. Scan, upload, and file clinical and non-clinical correspondence to patient records.
About us
About us
Sidings Healthcare Ltd is a GP Practice with 2 sites in Dewsbury with approximately 7700 patients. We have 2 GP Partners, salaried GP's, Practice Nurses, Nursing Associate, Healthcare Assistants Care Coordinators, General Practitioner Assistant and a team Receptionist and Administrators.
Job description
Job responsibilities
2 part-time posts available
1st post 8:00 am-1:00 pm 5 days a week Monday to Friday
2nd post to work afternoons 5 days a week Monday to Friday hours to be agreed
Flexible to help with staff cover when needed
Job description
Job responsibilities
2 part-time posts available
1st post 8:00 am-1:00 pm 5 days a week Monday to Friday
2nd post to work afternoons 5 days a week Monday to Friday hours to be agreed
Flexible to help with staff cover when needed
Person Specification
Qualifications
Essential
- GCSE grade English and Maths
Desirable
- Skills of a Medical Receptionist/ Administrator
- Medical receptionists need to have solid people and administrative skills to keep things flowing efficiently in the doctors office. To be successful in your role as a medical receptionist, you are expected to be compassionate, caring, professional and discrete with a high level of organisation skills. Attention to detail is a must as you will be dealing with sensitive and confidential information on a daily basis. Regardless of whether youre working in a general practice, medical or allied health clinic or hospital as a medical receptionist, you need to have excellent organisational skills, be able to effectively multi-task, have amazing time management and provide a high level of customer service.
- Effective Communication
- Communication skills are at the heart of this job role. First and foremost, the medical receptionist should have sharp listening abilities to find out what the patient needs and then help them. Medical staff speak to people of varying educational, cultural and social backgrounds and must do so in an effective, caring and professional manner especially when communicating with patients and their family. Effective communication with patients ensures that
- Patients can contact the practice when they need to
- Patients can make appointments and receive other information in a timely fashion
- Urgent enquiries are dealt with in a timely and medically appropriate way
- That the patient is happy with the customer service and will keep returning to the practice Along with providing accurate information about the practice to patients, receptionists manage tricky calls, deal with difficult patients and send clear communication and messages to patients and other health providers either verbally or in writing via email or SMS.
- Interpersonal Skills
- Receptionists interact with a wide range of personality types in both pleasant and sometimes difficult circumstances. They should be friendly and confident but also be tactful and sympathetic. Medical office front desk receptionists also interact frequently with medical professionals, supervisors and other staff members, so must be able to collaborate easily, give and receive criticism gracefully and rise above petty office politics. Good interpersonal skills go beyond basic communication abilities. Soft skills like friendliness and likability are especially important for the receptionist role.
Person Specification
Qualifications
Essential
- GCSE grade English and Maths
Desirable
- Skills of a Medical Receptionist/ Administrator
- Medical receptionists need to have solid people and administrative skills to keep things flowing efficiently in the doctors office. To be successful in your role as a medical receptionist, you are expected to be compassionate, caring, professional and discrete with a high level of organisation skills. Attention to detail is a must as you will be dealing with sensitive and confidential information on a daily basis. Regardless of whether youre working in a general practice, medical or allied health clinic or hospital as a medical receptionist, you need to have excellent organisational skills, be able to effectively multi-task, have amazing time management and provide a high level of customer service.
- Effective Communication
- Communication skills are at the heart of this job role. First and foremost, the medical receptionist should have sharp listening abilities to find out what the patient needs and then help them. Medical staff speak to people of varying educational, cultural and social backgrounds and must do so in an effective, caring and professional manner especially when communicating with patients and their family. Effective communication with patients ensures that
- Patients can contact the practice when they need to
- Patients can make appointments and receive other information in a timely fashion
- Urgent enquiries are dealt with in a timely and medically appropriate way
- That the patient is happy with the customer service and will keep returning to the practice Along with providing accurate information about the practice to patients, receptionists manage tricky calls, deal with difficult patients and send clear communication and messages to patients and other health providers either verbally or in writing via email or SMS.
- Interpersonal Skills
- Receptionists interact with a wide range of personality types in both pleasant and sometimes difficult circumstances. They should be friendly and confident but also be tactful and sympathetic. Medical office front desk receptionists also interact frequently with medical professionals, supervisors and other staff members, so must be able to collaborate easily, give and receive criticism gracefully and rise above petty office politics. Good interpersonal skills go beyond basic communication abilities. Soft skills like friendliness and likability are especially important for the receptionist role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).