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Brookfield Surgery

Medical Receptionist

The closing date is 28 February 2026

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Job summary

Job OverviewWe are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong organisational skills and the ability to multitask in a fast-paced environment, ensuring that all patient interactions are handled with care and professionalism.

Main duties of the job

Responsibilities

  • Greet patients warmly and assist them with the check-in process.
  • Manage appointment scheduling, confirmations, and cancellations.
  • Answer phone calls and respond to patient inquiries promptly.
  • Maintain accurate patient records and ensure confidentiality is upheld.
  • Process patient registrations and update information as necessary.
  • Coordinate with medical staff to ensure smooth operations within the practice.
  • Handle billing and insurance claims, ensuring all procedures are followed correctly.
  • Assist in maintaining a clean and organised reception area.

Skills

  • Strong administrative skills with experience in office management preferred.
  • Excellent communication skills, both verbal and written.
  • Proficient in using office equipment such as computers, printers, and telephones.
  • Ability to handle sensitive information with discretion and confidentiality.
  • Strong attention to detail and organisational abilities.
  • Ability to work effectively under pressure while maintaining a positive attitude.
  • Familiarity with medical terminology is advantageous but not essential.

About us

Four Partner Practice, 3 Salaried GP's and Three Practice Nurses

Reception Team, Secretarial Team, Prescribing Team

Practice Manager, Deputy Practice Manager

Details

Date posted

26 January 2026

Pay scheme

Other

Salary

£12.31 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A3749-26-0000

Job locations

Whitbarrow Road

Lymm

Cheshire

WA13 9DB


Job description

Job responsibilities

Job Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
  • Action urgent requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Process Patchs daily to appropriate clinician.
  • Deal efficiently, precisely and courteously with all telephone enquiries from patients and other callers strictly adhering to the importance of confidentiality.
  • Using your own judgment and communication skills to ensure that patient with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Book third party appointments extended access and ARRS
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record all requests for home visits onto System 1, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
  • Prepare consulting rooms for all surgeries and clinics held, ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required.
  • Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

  • Ensure that all new patients are registered onto the computer system promptly and accurately.
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

  • Ensure the waiting room is kept clean and tidy.
  • Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Job description

Job responsibilities

Job Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
  • Action urgent requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Process Patchs daily to appropriate clinician.
  • Deal efficiently, precisely and courteously with all telephone enquiries from patients and other callers strictly adhering to the importance of confidentiality.
  • Using your own judgment and communication skills to ensure that patient with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Book third party appointments extended access and ARRS
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record all requests for home visits onto System 1, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
  • Prepare consulting rooms for all surgeries and clinics held, ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required.
  • Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

  • Ensure that all new patients are registered onto the computer system promptly and accurately.
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

  • Ensure the waiting room is kept clean and tidy.
  • Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Person Specification

Qualifications

Essential

  • Brookfield Surgery
  • Post Title: Medical Receptionist
  • Person Specification selection CriteriaEssential
  • Desirable
  • Qualifications
  • Good standard of general education
  • Good standard of numeracy & literacy
  • NVQ Customer care
  • AMSPAR
  • ECDL Experience
  • Basic computer use
  • Reception experience
  • Experience in a healthcare setting
  • Experience in a GP reception role
  • Previous experience of handling confidential records
  • Skills & knowledge
  • Typing skills
  • Good communication / customer service skills
  • Familiarity with System one software Understanding of medical terminology
  • Ability to use own judgement and common sense
  • Other requirements
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

Desirable

  • Brookfield Surgery
  • Post Title: Medical Receptionist
  • Person Specification selection CriteriaEssential
  • Desirable
  • Qualifications
  • Good standard of general education
  • Good standard of numeracy & literacy
  • NVQ Customer care
  • AMSPAR
  • ECDL
  • Experience
  • Basic computer use
  • Reception experience
  • Experience in a healthcare setting
  • Experience in a GP reception role
  • Previous experience of handling confidential records
  • Skills & knowledge
  • Typing skills
  • Good communication / customer service skills
  • Familiarity with System one software Understanding of medical terminology
  • Ability to use own judgement and common sense
  • Other requirements
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure
Person Specification

Qualifications

Essential

  • Brookfield Surgery
  • Post Title: Medical Receptionist
  • Person Specification selection CriteriaEssential
  • Desirable
  • Qualifications
  • Good standard of general education
  • Good standard of numeracy & literacy
  • NVQ Customer care
  • AMSPAR
  • ECDL Experience
  • Basic computer use
  • Reception experience
  • Experience in a healthcare setting
  • Experience in a GP reception role
  • Previous experience of handling confidential records
  • Skills & knowledge
  • Typing skills
  • Good communication / customer service skills
  • Familiarity with System one software Understanding of medical terminology
  • Ability to use own judgement and common sense
  • Other requirements
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

Desirable

  • Brookfield Surgery
  • Post Title: Medical Receptionist
  • Person Specification selection CriteriaEssential
  • Desirable
  • Qualifications
  • Good standard of general education
  • Good standard of numeracy & literacy
  • NVQ Customer care
  • AMSPAR
  • ECDL
  • Experience
  • Basic computer use
  • Reception experience
  • Experience in a healthcare setting
  • Experience in a GP reception role
  • Previous experience of handling confidential records
  • Skills & knowledge
  • Typing skills
  • Good communication / customer service skills
  • Familiarity with System one software Understanding of medical terminology
  • Ability to use own judgement and common sense
  • Other requirements
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brookfield Surgery

Address

Whitbarrow Road

Lymm

Cheshire

WA13 9DB


Employer's website

https://www.brookfieldsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Brookfield Surgery

Address

Whitbarrow Road

Lymm

Cheshire

WA13 9DB


Employer's website

https://www.brookfieldsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Debbie Taylor

debbie.taylor18@nhs.net

01925756969

Details

Date posted

26 January 2026

Pay scheme

Other

Salary

£12.31 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A3749-26-0000

Job locations

Whitbarrow Road

Lymm

Cheshire

WA13 9DB


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