Job responsibilities
JOB DESCRIPTION OF A MEDICAL RECEPTIONIST
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: Operational Manager
HOURS: 37.5 hours per week
Full or Part-time considered but flexibility is required
OPENING HOURS: Mon, Tue, Wed:- 07:00 - 18:30
Thurs:- 07:30 16:00
Fri:- 08:30 18:30
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Scanning correspondence into clinical medical records
- Dealing with prescriptions requests
- photocopy as requested
- Opening incoming mail/emails
- Typing of GP referral letters on occasion
Reception
- Receiving patients and arrive on computer system for appointments
- Deal with patient queries
- Consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests from patients by telephone and in person.
- Deal with visits requests
Computer
- Registrations of new patients Ensuring paperwork filled in correctly and arrangement of new patient medical with Health Care Assistant.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
- Enter any necessary data from surgery or clinic attendances and visits on the practice computer
Telephone
- Have working knowledge of telephone system, during and after hours.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Cover for appointment line when necessary
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Secure building when on late shift
- Make coffee for doctors
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The applicant will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity:
The applicant will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The applicant will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager
Quality:
The applicant will maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The applicant should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The applicant will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.
This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partners or the Management Team.