Job summary
This is an exciting opportunity for a strategic, organised, and motivated leader to work at the heart of a forward-thinking network of four GP practices that have been working collaboratively for over five years. You'll be instrumental in driving service development, ensuring governance excellence, and supporting innovation across our growing team. If you're passionate about making a real impact in healthcare, enjoy working with people, and want to be part of a supportive, ambitious team this is the role for you. Be a leader where your ideas matter and your work makes a difference every day.
This Primary Care Network role is managerial, strategic and transformational. The post-holder is part of the PCN leadership team, working alongside the Clinical Director to support the PCN board members, to deliver the Primary Care Networks agenda.
The PCN Manager is independent of member practices, acting as a source of expertise, to co-ordinate the management of all governance requirements, and to help shape and implement meaningful services in line with national and local policy and contract/s, supporting member practices and to achieve improved outcomes for the local population. The PCN Manager may also build relationships with other stakeholders, including local authorities, third sector and patient representative organisations, other local PCNs and healthcare providers and the ICB.
Main duties of the job
- To play a pivotal role in the strategic development and continued evolution of NHPCN to support the delivery of high-quality primary care services across member practices.
- Responsible for the smooth running of network services, as agreed by the Board
- To manage, with the Clinical Director, the Networks financial processes and governance.
- Responsible for presenting monthly performance, finance, and quality reports to the Network Board.
- To ensure the PCN is compliant with reporting requirements and all relevant legislation.
- To ensure all Board, Network and other meetings are managed as agreed by the Board.
- To represent the PCN externally as agreed with the Clinical Director and the Network Board.
About us
North Halifax PCN is a well-established, forward-thinking collaboration of four GP practices (Beechwood Medical Centre, Caritas Group Practice, Keighley Road Surgery, and Plane Trees Group Practice) serving approximately 38,000 patients across North Halifax. We operate a hub-and-spoke model that supports integrated, patient-centred care.
Our multidisciplinary team includes Mental Health Practitioners, Clinical Pharmacists, First Contact Physiotherapists, Podiatrists, Paramedics, Ageing Well Practitioner, and Phlebotomists. This diverse clinical mix allows us to address a wide range of health needs and deliver high-quality, personalised care.
The network is clinically led by a Clinical Director and supported by a dedicated team under a Lead Practice model. This structure ensures service continuity and integration with NHS pension benefits.
At North Halifax PCN, we pride ourselves on being progressive, collaborative, and adaptive to the evolving needs of our population. We are equally committed to fostering innovation and professional development within our team.
Our Vision and Purpose
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Collaborate to build services that improve patient care and outcomes
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Share clinical skills consistently across practices, focusing on effective delivery of Directed Enhanced Services
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Reduce workload for practices by utilising the specialist expertise of our PCN roles
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Develop infrastructure through a robust estates strategy that supports service growth and delivery
Job description
Job responsibilities
Key Responsibilities and Duties
The PCN Managers areas of responsibility include (but is not exhaustive).
The Network Manager will work with the Clinical Director and member practices to achieve consensus and drive through and deliver agreed changes.
Strategy, Leadership and Network Development
- Regularly review and agree the Networks purpose and values with member practices, Clinical Director and Board and ensure all services and developments are in line with these values.
- Establish and agree objectives and priorities for Network activity in line with contract requirements, the Network Agreement, and budget availability, using practice and population health data to shape effective use of all resources.
- Work with the Board to develop, agree and regularly review a costed Network Business Plan that delivers relevant services and improvement projects which can be measured and evaluated.
- Explore activities that could deliver efficiencies and/or savings for member practices.
Organisational
- To be responsible, with support of the PCN Administration Support, for services provided through the PCN on behalf of member practices.
- To collate and analyse data on service provision and uptake and report to the Board and other organisations as required.
- To ensure the PCNs Business Continuity policy is updated regularly and routinely shared with staff and member practices as required.
- To oversee use of any risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomes for the PCN patient population.
- To review and improve the PCNs digital maturity.
- To support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients.
- To Collate data from member practices to assess and develop the effectiveness of the PCN.
- Manage PCN meetings, ensuring that papers required prior to meeting and minutes /action logs from those meetings are circulated in a timely manner to Board members, the Clinical Director and others as appropriate.
Governance and Quality
- Maintain quality and ensure PCN activity complies with all relevant legislation and operates in line with agreed Network governance and SOP standards.
- Ensure all PCN business is conducted in line with the Network Agreement.
- Ensure the PCNs compliance with all relevant GDPR and FOI requirements and other relevant legislation and professional standards such as GMC/BMA and LMC guidance.
Finance
- Responsible for achieving the best impact from well-managed finances by:
- Liaising with Pennine GP Alliance who currently do the finances.
- Reviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the CD and Network Board any significant deviations from forecast.
- Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.
- Ensure financial risks are recognised and discussed with the Clinical Director and Network Board members and appropriate action taken.
- Ensure recommendations to the Board regarding allocation of resources are fair and equitable.
Relationship Management
Ensure engagement of member practices in accordance with the Network Agreement to:
- Maintain support for agreed PCN-wide activities.
- Foster a culture of collaboration to improve patient outcomes, and resilience and capability across member practices embedding the PCNs ethos and values.
- Develop, agree and deliver an internal and external communication strategy.
- Represent the network at meetings in the community as required.
Personal and Professional Development
- The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including:
- Participation in an annual individual performance review.
- Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work.
- Maintaining a record of own personal and/or professional development.
- Statutory and mandatory training appropriate to the role and the PCN as a whole Training may need to be undertaken outside of normal practice hours and/or off site.
GENERIC RESPONSIBILITIES
All North Halifax PCN staff have a duty to conform to the following:
Equality, Diversity & Inclusion (ED&I)
- A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
- Patients and their families have the right to be treated fairly and to be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
- Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
- This PCN is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
- This PCN is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential, if the legal requirements are to be met and the trust of our patients is to be retained, that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
- To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
- This PCN continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction training
- On arrival at the PCN, all personnel are to complete a Network induction programme.
Service delivery
- Staff working for North Halifax PCN must adhere to the information contained within Network policies and regional directives, ensuring that protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
- The security of the PCN is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks with anyone and they are to ensure that restricted areas remain effectively secured.
Professional conduct
- All North Halifax PCN staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Job description
Job responsibilities
Key Responsibilities and Duties
The PCN Managers areas of responsibility include (but is not exhaustive).
The Network Manager will work with the Clinical Director and member practices to achieve consensus and drive through and deliver agreed changes.
Strategy, Leadership and Network Development
- Regularly review and agree the Networks purpose and values with member practices, Clinical Director and Board and ensure all services and developments are in line with these values.
- Establish and agree objectives and priorities for Network activity in line with contract requirements, the Network Agreement, and budget availability, using practice and population health data to shape effective use of all resources.
- Work with the Board to develop, agree and regularly review a costed Network Business Plan that delivers relevant services and improvement projects which can be measured and evaluated.
- Explore activities that could deliver efficiencies and/or savings for member practices.
Organisational
- To be responsible, with support of the PCN Administration Support, for services provided through the PCN on behalf of member practices.
- To collate and analyse data on service provision and uptake and report to the Board and other organisations as required.
- To ensure the PCNs Business Continuity policy is updated regularly and routinely shared with staff and member practices as required.
- To oversee use of any risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomes for the PCN patient population.
- To review and improve the PCNs digital maturity.
- To support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients.
- To Collate data from member practices to assess and develop the effectiveness of the PCN.
- Manage PCN meetings, ensuring that papers required prior to meeting and minutes /action logs from those meetings are circulated in a timely manner to Board members, the Clinical Director and others as appropriate.
Governance and Quality
- Maintain quality and ensure PCN activity complies with all relevant legislation and operates in line with agreed Network governance and SOP standards.
- Ensure all PCN business is conducted in line with the Network Agreement.
- Ensure the PCNs compliance with all relevant GDPR and FOI requirements and other relevant legislation and professional standards such as GMC/BMA and LMC guidance.
Finance
- Responsible for achieving the best impact from well-managed finances by:
- Liaising with Pennine GP Alliance who currently do the finances.
- Reviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the CD and Network Board any significant deviations from forecast.
- Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.
- Ensure financial risks are recognised and discussed with the Clinical Director and Network Board members and appropriate action taken.
- Ensure recommendations to the Board regarding allocation of resources are fair and equitable.
Relationship Management
Ensure engagement of member practices in accordance with the Network Agreement to:
- Maintain support for agreed PCN-wide activities.
- Foster a culture of collaboration to improve patient outcomes, and resilience and capability across member practices embedding the PCNs ethos and values.
- Develop, agree and deliver an internal and external communication strategy.
- Represent the network at meetings in the community as required.
Personal and Professional Development
- The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including:
- Participation in an annual individual performance review.
- Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work.
- Maintaining a record of own personal and/or professional development.
- Statutory and mandatory training appropriate to the role and the PCN as a whole Training may need to be undertaken outside of normal practice hours and/or off site.
GENERIC RESPONSIBILITIES
All North Halifax PCN staff have a duty to conform to the following:
Equality, Diversity & Inclusion (ED&I)
- A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
- Patients and their families have the right to be treated fairly and to be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
- Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
- This PCN is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
- This PCN is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential, if the legal requirements are to be met and the trust of our patients is to be retained, that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
- To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
- This PCN continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction training
- On arrival at the PCN, all personnel are to complete a Network induction programme.
Service delivery
- Staff working for North Halifax PCN must adhere to the information contained within Network policies and regional directives, ensuring that protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
- The security of the PCN is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks with anyone and they are to ensure that restricted areas remain effectively secured.
Professional conduct
- All North Halifax PCN staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Person Specification
Experience & Skills
Essential
- Proven knowledge and experience of working in a management role preferably in the NHS -in primary or secondary care or social care
- Build strong personal relationships and have effective formal and informal networks
- Excellent interpersonal skills
- Literate and a good communicator
- IT and keyboard skills
- Good negotiation skills
- Budget management and financial experience
- Analytical and problem-solving skills
- Strong facilitation skills
Desirable
- Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- Converting strategy into practical delivery
- Previous project management expertise
- Experience of managing accounting procedures including budget and cash flow forecasting
Experience
Essential
- Disclosure Barring Service (DBS) check.
- Effective organiser, influencer, and networker.
- Ability to follow legal, ethical, professional, and organisational policies/procedures and codes of conduct.
- Ability to deal with matters confidentially and sensitively.
- Ability to work in a diverse environment.
- Ability to use own initiative, follow tasks through and work with a high level of autonomy.
- Be responsive and agile, adapting to a rapidly changing environment with an ability to work flexibly (including some work outside of normal hours).
- Access to own transport and ability to travel across the locality on a regular basis.
Desirable
- Understanding of the health care system in relation to commissioners.
Qualifications
Essential
- Good standard of education with GCSE level C or above (or equivalent) in literacy and numeracy.
- Leadership and/or management qualification or relevant experience.
Desirable
- Educated to degree level or equivalent.
Person Specification
Experience & Skills
Essential
- Proven knowledge and experience of working in a management role preferably in the NHS -in primary or secondary care or social care
- Build strong personal relationships and have effective formal and informal networks
- Excellent interpersonal skills
- Literate and a good communicator
- IT and keyboard skills
- Good negotiation skills
- Budget management and financial experience
- Analytical and problem-solving skills
- Strong facilitation skills
Desirable
- Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- Converting strategy into practical delivery
- Previous project management expertise
- Experience of managing accounting procedures including budget and cash flow forecasting
Experience
Essential
- Disclosure Barring Service (DBS) check.
- Effective organiser, influencer, and networker.
- Ability to follow legal, ethical, professional, and organisational policies/procedures and codes of conduct.
- Ability to deal with matters confidentially and sensitively.
- Ability to work in a diverse environment.
- Ability to use own initiative, follow tasks through and work with a high level of autonomy.
- Be responsive and agile, adapting to a rapidly changing environment with an ability to work flexibly (including some work outside of normal hours).
- Access to own transport and ability to travel across the locality on a regular basis.
Desirable
- Understanding of the health care system in relation to commissioners.
Qualifications
Essential
- Good standard of education with GCSE level C or above (or equivalent) in literacy and numeracy.
- Leadership and/or management qualification or relevant experience.
Desirable
- Educated to degree level or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.