Go back
Hastings & Rother Healthcare

Triage Coordinator

The closing date is 21 November 2025

Apply for this job

Job summary

Do you:

  • Have experience working in a busy healthcare environment supporting clinical teams?
  • Have strong organisational and communication skills with an eye for detail?
  • Enjoy coordinating and managing administrative processes that directly support patient care?
  • Take pride in working collaboratively with clinicians, administrators, and external partners?
  • Thrive on taking initiative and supporting service delivery improvements?

Hastings & Rother Healthcare are currently looking for a full-time Triage Coordinator to join our dynamic and evolving organisation. Previous experience working within a General Practice is essential.

Main duties of the job

To be responsible for supporting the clinicians in managing the triage process. Respond to clinician direction, offer patient feedback and advice as instructed. Undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies. To support the Triage and Reception Manager; undertake tasks as directed; coordinate and delegate tasks to administrators; deputise in the absence of the manager, in addition to undertaking some leadership duties such as: managing staff sickness, supervision, induction, training and performance as directed.

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

About us

Hastings & Rother Healthcare (HRH) consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Triage Coordinator

We are able to offer an enjoyable working environment, as well as offering opportunities for staff to develop and an opportunity to join the NHS Pension scheme.

Closing Date: 21st November 2025

Interview Date: 28th November 2025

Details

Date posted

04 November 2025

Pay scheme

Other

Salary

£28,196.25 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-25-0037

Job locations

Warrior Square Surgery, Marlborough House

Warrior Square

St Leonards on sea

TN37 6BG


Job description

Job responsibilities

*Please see attached document for full job description.

To be responsible for supporting the clinicians in managing the triage process. Respond to clinician direction, offer patient feedback and advice as instructed. Undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies. To support the Triage and Reception Manager; undertake tasks as directed; coordinate and delegate tasks to administrators; deputise in the absence of the manager, in addition to undertaking some leadership duties such as: managing staff sickness, supervision, induction, training and performance as directed.

Job description

Job responsibilities

*Please see attached document for full job description.

To be responsible for supporting the clinicians in managing the triage process. Respond to clinician direction, offer patient feedback and advice as instructed. Undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies. To support the Triage and Reception Manager; undertake tasks as directed; coordinate and delegate tasks to administrators; deputise in the absence of the manager, in addition to undertaking some leadership duties such as: managing staff sickness, supervision, induction, training and performance as directed.

Person Specification

Qualifications

Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent or demonstrable experience in a similar General Practice role.

Experience

Essential

  • Experience of using EMIS Web and AccuRx
  • Experience of General Practice Reception
  • Experience of clinical coding

Desirable

  • Processing of SARs and Private Medical Requests

Knowledge and Skills

Essential

  • Knowledge of general office procedures and administration
  • IT literacy including excellent proficiency in word processing, excel and data entry.
  • Good organisational skills.
  • Show a capacity to work alone and the ability to keep calm under pressure.
  • Be proactive and able to use own initiative to complete tasks and projects.
Person Specification

Qualifications

Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent or demonstrable experience in a similar General Practice role.

Experience

Essential

  • Experience of using EMIS Web and AccuRx
  • Experience of General Practice Reception
  • Experience of clinical coding

Desirable

  • Processing of SARs and Private Medical Requests

Knowledge and Skills

Essential

  • Knowledge of general office procedures and administration
  • IT literacy including excellent proficiency in word processing, excel and data entry.
  • Good organisational skills.
  • Show a capacity to work alone and the ability to keep calm under pressure.
  • Be proactive and able to use own initiative to complete tasks and projects.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hastings & Rother Healthcare

Address

Warrior Square Surgery, Marlborough House

Warrior Square

St Leonards on sea

TN37 6BG


Employer's website

https://hastingsandrother.healthcare/ (Opens in a new tab)

Employer details

Employer name

Hastings & Rother Healthcare

Address

Warrior Square Surgery, Marlborough House

Warrior Square

St Leonards on sea

TN37 6BG


Employer's website

https://hastingsandrother.healthcare/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

04 November 2025

Pay scheme

Other

Salary

£28,196.25 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-25-0037

Job locations

Warrior Square Surgery, Marlborough House

Warrior Square

St Leonards on sea

TN37 6BG


Supporting documents

Privacy notice

Hastings & Rother Healthcare's privacy notice (opens in a new tab)