Job summary
HRH are currently looking to employ a full-time Advanced Care Coordinator for the Enhanced Care Team to join our dynamic and evolving organisation.
If you're someone who has a passion for supporting complex and vulnerable patients, and a desire to make a difference, then we would love to hear from you.
Previous experience of working in a healthcare setting is essential.
Benefits of working for HRH:
- Flexible working patterns
- Access to Employee Assistance Programme
- Access to the NHS pension
- Five weeks annual leave plus bank holidays
Main duties of the job
The Advanced Care Coordinator will play a key role in supporting vulnerable patientsparticularly those who are frail, palliative, or have learning disabilitiesby coordinating care, managing safeguarding concerns, and facilitating multidisciplinary team (MDT) collaboration.
The role includes:
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Leading on care coordination for frail and palliative patients.
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Conducting home visits and clinical investigations (e.g. vitals, ECG, phlebotomy).
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Supporting patients and families with care pathways and end-of-life preparation.
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Coordinating and documenting MDT meetings and maintaining End of Life patient records.
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Supporting safeguarding duties, including maintaining registers and statutory compliance.
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Assisting with virtual and in-person care home ward rounds.
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Leading on allocated projects and supporting service improvements.
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Working as part of the Primary Care Network (PCN) multidisciplinary team under the direction of the PCN Clinical Director.
The post requires a team player who is proactive, compassionate, and confident in managing their own responsibilities while contributing to improved patient outcomes.
About us
Hastings & Rother Healthcare (HRH)
consists of three GP practices within Hastings and St Leonards. We are an
organisation that is rapidly expanding and we currently cover the largest
patient population in Hastings & St Leonards.
Hastings & Rother Healthcare is
an innovative organisation, which continues to expand. We have an exciting
opportunity for candidates to showcase their skill set as a Advanced Care Coordinator for the Enhanced Care Team.
We are able to offer an enjoyable
working environment, as well as offering opportunities for staff to develop and
an opportunity to join the NHS Pension scheme.
Closing Date: 19/09/2025
HRH monitor the use of AI during the
recruitment process. If it is apparent that you have used AI to complete the
application, you may be asked about this prior to shortlisting in order to
determine if your application should progress.
Job description
Job responsibilities
- Work collaboratively with and undertake direction from the Managers/Clinicians in terms of managing and prioritising workload.
- Be a single point of contact for patients, carers and families and professionals
- On discussion with the lead clinician, care navigate, signpost and refer patients to the most appropriate service to meet their needs
- Support the team with the preparation of RESPECT forms
- Undertake home visits as directed
- Support the GPs with EOL consultation
- Perform basic clinical investigations such as ECGs, vital signs and phlebotomy.
- Carry out some objective and subjective patient assessment and feedback to a registered clinician
- Give information and support patients and families in regards to care pathways
- Support family and friends with planning for EOL and bereavement
- Coordinate MDTs, ensuring they are recorded and actions are coordinated.
- To have responsibility for appropriate documentation related to patients in their care to be disseminated to all relevant professionals in a timely manner and in accordance with operating standards.
- To provide, and receive, information with empathy and understanding, and to adapt communication when barriers to understanding arise (seeking senior guidance when necessary).
- Organise, prepare, and document MDT meetings, completing any required actions
- When required to oversee and action emails in the 'Care Home Inbox,' ensuring messages are addressed promptly, triaging them appropriately, and assigning tasks as needed;
- When required, to organise, prepare, and document ward rounds for Care/Nursing and LD home patients, both virtually and in person;
- Identify urgent patient needs and ensure appropriate action is taken or to connect with the team for advice;
- Offer advice on self-care techniques and arrange supportive equipment if required;
- Update and review patient care plans regularly in collaboration with patients, families, and carers;
- Be a resource to provide information and support for Carers;
- To coordinate Cancer care reviews;
- To assist with coordinating and booking Learning Disability and Dementia Annual reviews, working with clinicians, patients and their families, residential/Nursing homes;
- Complete appropriate referral forms if required;
- To be an advocate for our vulnerable patients as needed.
- To develop and maintain effective working relationships with other members of the patients care team
- To work with the Safeguarding team to develop, update, and monitor safeguarding registers and inbox and ensure alignment with statutory requirements;
- Ensure requests for Safeguarding information/attendance at related meetings/conferences is managed and acted upon
- Ensure patient records are updated in relation to changes in safeguarding information
- Act as a point of contact for safeguarding services, including statutory agencies and other professionals;
- Maintain safeguarding alerts and coding in patient records and follow protocols for child and adult safeguarding concerns;
- Manage and respond to safeguarding inbox requests and referrals, ensuring appropriate action is taken in line with organisational policies;
- Provide updates for the teams in relation to the safeguarding register
Job description
Job responsibilities
- Work collaboratively with and undertake direction from the Managers/Clinicians in terms of managing and prioritising workload.
- Be a single point of contact for patients, carers and families and professionals
- On discussion with the lead clinician, care navigate, signpost and refer patients to the most appropriate service to meet their needs
- Support the team with the preparation of RESPECT forms
- Undertake home visits as directed
- Support the GPs with EOL consultation
- Perform basic clinical investigations such as ECGs, vital signs and phlebotomy.
- Carry out some objective and subjective patient assessment and feedback to a registered clinician
- Give information and support patients and families in regards to care pathways
- Support family and friends with planning for EOL and bereavement
- Coordinate MDTs, ensuring they are recorded and actions are coordinated.
- To have responsibility for appropriate documentation related to patients in their care to be disseminated to all relevant professionals in a timely manner and in accordance with operating standards.
- To provide, and receive, information with empathy and understanding, and to adapt communication when barriers to understanding arise (seeking senior guidance when necessary).
- Organise, prepare, and document MDT meetings, completing any required actions
- When required to oversee and action emails in the 'Care Home Inbox,' ensuring messages are addressed promptly, triaging them appropriately, and assigning tasks as needed;
- When required, to organise, prepare, and document ward rounds for Care/Nursing and LD home patients, both virtually and in person;
- Identify urgent patient needs and ensure appropriate action is taken or to connect with the team for advice;
- Offer advice on self-care techniques and arrange supportive equipment if required;
- Update and review patient care plans regularly in collaboration with patients, families, and carers;
- Be a resource to provide information and support for Carers;
- To coordinate Cancer care reviews;
- To assist with coordinating and booking Learning Disability and Dementia Annual reviews, working with clinicians, patients and their families, residential/Nursing homes;
- Complete appropriate referral forms if required;
- To be an advocate for our vulnerable patients as needed.
- To develop and maintain effective working relationships with other members of the patients care team
- To work with the Safeguarding team to develop, update, and monitor safeguarding registers and inbox and ensure alignment with statutory requirements;
- Ensure requests for Safeguarding information/attendance at related meetings/conferences is managed and acted upon
- Ensure patient records are updated in relation to changes in safeguarding information
- Act as a point of contact for safeguarding services, including statutory agencies and other professionals;
- Maintain safeguarding alerts and coding in patient records and follow protocols for child and adult safeguarding concerns;
- Manage and respond to safeguarding inbox requests and referrals, ensuring appropriate action is taken in line with organisational policies;
- Provide updates for the teams in relation to the safeguarding register
Person Specification
Experience
Essential
- Previous experience of working in Healthcare
- Experience/competence in: blood pressure checks, ECG and venepuncture
- Knowledge and experience of general administration processes, record keeping, minute taking
Desirable
- Working knowledge of community services, including Palliative, Mental Health, Frailty, Learning Disabilities and EOLC
- Experience of audits
- Community experience
Qualifications
Essential
- Minimum GCSE (or equivalent) inc. Maths and English grade C;
- Care Certificate or equivalent
Knowledge and Skills
Essential
- Competent in using clinical systems (EMIS)
- The ability to be patient, caring, calm and empathetic;
- Good organisational skills;
- Confident and effective communication skills, both verbally and in writing;
- The ability to respond flexibly to the demands of the post;
- The ability to work as a member of a team;
- The ability to work under direction, meeting deadlines as required;
- Show a capacity to work alone and the ability to keep calm under pressure;
- Understand and have a commitment to the principles of equal opportunity and diversity;
- Manage and prioritise multiple tasks;
- Work confidently and accurately with data and information to present an accurate picture of analysis;
Person Specification
Experience
Essential
- Previous experience of working in Healthcare
- Experience/competence in: blood pressure checks, ECG and venepuncture
- Knowledge and experience of general administration processes, record keeping, minute taking
Desirable
- Working knowledge of community services, including Palliative, Mental Health, Frailty, Learning Disabilities and EOLC
- Experience of audits
- Community experience
Qualifications
Essential
- Minimum GCSE (or equivalent) inc. Maths and English grade C;
- Care Certificate or equivalent
Knowledge and Skills
Essential
- Competent in using clinical systems (EMIS)
- The ability to be patient, caring, calm and empathetic;
- Good organisational skills;
- Confident and effective communication skills, both verbally and in writing;
- The ability to respond flexibly to the demands of the post;
- The ability to work as a member of a team;
- The ability to work under direction, meeting deadlines as required;
- Show a capacity to work alone and the ability to keep calm under pressure;
- Understand and have a commitment to the principles of equal opportunity and diversity;
- Manage and prioritise multiple tasks;
- Work confidently and accurately with data and information to present an accurate picture of analysis;
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
