Job summary
Join a Fast-Growing, Forward-Thinking Healthcare Team
Are you ready to take the next step in your career in people management? Do you have what it takes to lead a team in a fast-paced, patient-focused environment? Have experience in general practice or are you a Manager in an organisation with a passion for delivering outstanding service? If so, Hastings & Rother Healthcare wants to hear from you!
We're on the lookout for a dynamic, motivated, and experienced individual to join us as a Reception Manager a vital role within our expanding, innovative healthcare organisation. This is your chance to truly make an impact, shape a team, and be part of something bigger as we continue to grow.
Main duties of the job
As our Reception Manager, youll play a key role in ensuring our front-of-house services run smoothly and efficiently. You will:
- Lead, manage, and inspire a dedicated Reception team
- Oversee day-to-day operations to ensure timely and high-quality service delivery
- Manage staff performance, sickness, and rotas to maintain service excellence
- Ensure the team meets key performance indicators (KPIs)
- Champion exceptional patient service and promote positive team relationships
- Collaborate closely with the Patient Services and Senior Management Teams to support wider operational needs across the organisation
This is more than just a management role it's an opportunity to shape the patient experience and contribute to the continued success of a thriving healthcare provider.
About us
At Hastings & Rother Healthcare, we do things differently. Since forming in 2021, weve brought together three GP practices in Hastings and St Leonards to become the largest provider in the area. We are committed to innovation, growth, and excellence, By joining us, youll benefit from:
- A growing, forward-thinking organisation with real development potential
- Supportive leadership and collaborative teams
- Opportunities to progress your career within healthcare management
- Access to the NHS Pension Scheme
- Six weeks Annual Leave plus Bank Holiday
Interview date 9th June 2025
Job description
Job responsibilities
Your Role at a Glance - Please see full job description in the link
As Reception Manager, you will play a vital role in leading and overseeing the day-to-day operations of our Reception team. You will be responsible for the effective management, supervision, and leadership of the team, ensuring that all duties are carried out efficiently and to a high standard. This includes managing staff performance, handling sickness absence, and ensuring appropriate rota coverage to maintain consistent service levels. You will be expected to drive the team to meet key performance indicators and practice targets, while promoting a culture of outstanding patient service and strong team collaboration.
In addition, you will work closely with our Patient Services and Senior Management teams to support the broader patient services function across the organisation. This is a fantastic opportunity to take ownership of a dynamic front-line team and contribute meaningfully to a growing, innovative healthcare provider.
What Were Looking For
To thrive in this role, youll need to bring proven experience in managing teams, ideally within a general practice or primary care setting. A passion for people, Leadership and development. You should be dedicated to delivering outstanding customer service, confident using a variety of IT systems and demonstrate excellent proficiency in word processing, Excel, and data entry. A collaborative approach and the ability to work effectively as part of a team are essential.
Youll have a solid understanding of general office procedures and must be able to respond professionally to requests for assistance, always maintaining confidentiality. The role requires someone who is resilient and calm under pressure, with the ability to organise and prioritise their workload effectively. We value individuals who are proactive, resourceful, and able to use their initiative to see tasks and projects through to completion.
Job description
Job responsibilities
Your Role at a Glance - Please see full job description in the link
As Reception Manager, you will play a vital role in leading and overseeing the day-to-day operations of our Reception team. You will be responsible for the effective management, supervision, and leadership of the team, ensuring that all duties are carried out efficiently and to a high standard. This includes managing staff performance, handling sickness absence, and ensuring appropriate rota coverage to maintain consistent service levels. You will be expected to drive the team to meet key performance indicators and practice targets, while promoting a culture of outstanding patient service and strong team collaboration.
In addition, you will work closely with our Patient Services and Senior Management teams to support the broader patient services function across the organisation. This is a fantastic opportunity to take ownership of a dynamic front-line team and contribute meaningfully to a growing, innovative healthcare provider.
What Were Looking For
To thrive in this role, youll need to bring proven experience in managing teams, ideally within a general practice or primary care setting. A passion for people, Leadership and development. You should be dedicated to delivering outstanding customer service, confident using a variety of IT systems and demonstrate excellent proficiency in word processing, Excel, and data entry. A collaborative approach and the ability to work effectively as part of a team are essential.
Youll have a solid understanding of general office procedures and must be able to respond professionally to requests for assistance, always maintaining confidentiality. The role requires someone who is resilient and calm under pressure, with the ability to organise and prioritise their workload effectively. We value individuals who are proactive, resourceful, and able to use their initiative to see tasks and projects through to completion.
Person Specification
Experience
Essential
- Previous experience of managing teams
- Previous experience of general practice
Knowledge and Skills
Essential
- Knowledge of general office procedures
- Confident and effective communication skills, both verbally and in writing
- Show a capacity to work alone and the ability to keep calm under pressure
- Manage and prioritise multiple tasks
- Good organisational skill
Desirable
Qualifications
Essential
- Minimum requirement of GCSEs A-D including a C in English or equivalent
Person Specification
Experience
Essential
- Previous experience of managing teams
- Previous experience of general practice
Knowledge and Skills
Essential
- Knowledge of general office procedures
- Confident and effective communication skills, both verbally and in writing
- Show a capacity to work alone and the ability to keep calm under pressure
- Manage and prioritise multiple tasks
- Good organisational skill
Desirable
Qualifications
Essential
- Minimum requirement of GCSEs A-D including a C in English or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
