Job summary
Do you:
- Enjoy working as part of a
team?
- Provide excellent customer
service face to face as well as over the telephone?
- Want to be part of a rapidly
growing organisation?
- Thrive in a busy working
environment?
If this sounds like
you, then we would love to hear from you!
Main duties of the job
Our reception roles
are varied, interesting and applicants should be self-motivated and dedicated
to providing excellent customer service. The successful candidate would be
someone who enjoys working in a fast-paced environment and who can provide
excellent customer service, compassion and support to our patients. Excellent
communication and team-working skills are essential. If you think this sounds
like you, are looking for a new challenge and would like to become part of our
rapidly expanding and developing team, then we would love to hear from you.
About us
Hastings &
Rother Healthcare (HRH) is a newly formed organisation which consists of three
GP practices within Hastings and St Leonards. We are an organisation that is
rapidly expanding and we currently cover the largest patient population in
Hastings & St Leonards.
HRH are currently
looking to recruit a full-time or part-time receptionist to join our dynamic and evolving
organisation.
Hastings &
Rother Healthcare is an innovative organisation, which continues to expand. We
have an exciting opportunity for candidates to showcase their skill set as a
Receptionist in General Practice.
We are able to
offer full and part time hours, within an enjoyable working environment, as
well as offering opportunities for staff to develop and an opportunity to join
the NHS Pension scheme
Closing Date: Thursday 12th October 2023
Interview Date: Thursday 19th October 2023
We reserve the right to close this advertisement
early if we receive a high volume of applications
Job description
Job responsibilities
Hastings & Rother Healthcare
Purpose of the role:
To assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way. To provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either
in person or via the telephone.
Job description
Job responsibilities
Hastings & Rother Healthcare
Purpose of the role:
To assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way. To provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either
in person or via the telephone.
Person Specification
Experience
Essential
- Minimum of GCSE Level C in English or equivalent
- Experience of working with the general public
- Knowledge of general office procedures
- IT literacy including excellent proficiency in word processing, excel and data entry
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Good organisational skills
- The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
- Confident and effective communication skills, both verbally and in writing
- The ability to respond flexibly to the demands of the post
- The ability to work effectively as a member of a team
- Maintain confidentiality at all times
- Understand and have a commitment to the principles of equal opportunity and diversity
- Manage and prioritise multiple tasks
- Understand the accuracy when dealing with patient records
- Use a methodical working approach and meet deadlines
- Be able to work under pressure and have clear systems/strategies in order to prioritise workload
- Be proactive and able to use own initiative to complete tasks and projects
Desirable
- Experience of General Practice
- Knowledge of EMIS Web
Qualifications
Essential
- Minimum of GCSE Level C in English or equivalent
Person Specification
Experience
Essential
- Minimum of GCSE Level C in English or equivalent
- Experience of working with the general public
- Knowledge of general office procedures
- IT literacy including excellent proficiency in word processing, excel and data entry
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Good organisational skills
- The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
- Confident and effective communication skills, both verbally and in writing
- The ability to respond flexibly to the demands of the post
- The ability to work effectively as a member of a team
- Maintain confidentiality at all times
- Understand and have a commitment to the principles of equal opportunity and diversity
- Manage and prioritise multiple tasks
- Understand the accuracy when dealing with patient records
- Use a methodical working approach and meet deadlines
- Be able to work under pressure and have clear systems/strategies in order to prioritise workload
- Be proactive and able to use own initiative to complete tasks and projects
Desirable
- Experience of General Practice
- Knowledge of EMIS Web
Qualifications
Essential
- Minimum of GCSE Level C in English or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
