Assistant Practice Manager

Job description

Job responsibilities

As the Assistant Practice Manager your primary responsibility is to support the Practice Manager in all aspects of practice operations, managing the employee lifecycle and patient experience whilst ensuring the practice achieves it long term objectives in a safe and effective working environment. You will be expected to demonstrate competence in managing the people processes for the practice, supporting the partners in ensuring a positive, productive and inclusive culture. You will ensure compliance with employment legislation and keeping up to date HR records.

You will be part of the senior management team and will work flexibly, supporting and deputising for the Practice Manager during absence. The role is varied and you will also be responsible for premises management across 2 sites, managing patients complaints and liaising with the patient participation group (PPG). You will work 2 days at The Simpson Centre and 1 day at Penn Surgery.

Previous primary care/healthcare experience is desirable for this role.

Key Responsibilities

Recruitment and Onboarding

Managing the full recruitment cycle, updating job descriptions, writing and placing job adverts, resume screening to interviews and onboarding new people.

Employee Relations

Addressing employee grievances, managing conflict, and fostering positive relationships between employees and management.

Training and Development

Identifying training needs, organising training as appropriate and supporting employee development initiatives.

Performance Management

Assisting with performance appraisals and agreeing performance goals. Providing feedback to employees.

Compensation and Benefits

Administering employee benefits, managing payroll, and ensuring fair and competitive compensation practices.

HR Policies and Procedures

Developing, implementing, and maintaining HR policies and procedures, ensuring compliance with employment laws and regulations.

Employee Records Management

Maintaining accurate and confidential employee records and HR databases in line with employment legislation and CQC standards.

Operational

Compliance

Ensuring the practice complies with all relevant employment laws and implanting systems to ensure compliance with CQC regulations.

Employee Support

Providing resources and support to our team, promoting a positive and inclusive work environment.

Communication

Effectively communicating HR policies, procedures, and information to the team and management.

Premises

Responsible for management of premises and facilities for both The Simpson Centre (managed building) and Penn Surgery.

Responsible for Health & Safety across both sites.

Patient Experience

Be the patient experience champion within the management team.

Act as the first point of contact for all patient complaints, ensuring the correct process is followed, complaints logged on Teamnet and all complaints are responded to in a timely manner. (Supported by the wider management team and GP Partners)

Attending the monthly PPG group meeting and acting as liaison between the group and the practice supporting with newsletters and patient information events.

Oversee the friends and family test results and analysis.

Management of the practice website and social media communication,

Essential Skills

Strong communication and interpersonal skills.

Excellent organisational and time management skills.

Knowledge of employment law and regulations.

Ability to handle sensitive and confidential information.

Problem-solving and conflict-resolution skills.

Ability to work independently and as part of a team.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Confidentiality

Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018.

Person Specification

Qualifications

Essential

• Relevant experience in primary care/healthcare
• Right to work in UK
• Excellent spoken and written communication

Desirable

• Primary Care experience
• HR experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Simpson Centre

Address

The Simpson Centre

Walkwood Rise

Beaconsfield

Buckinghamshire

HP9 1TX

Employer's website

http://www.thesimpsoncentre.com (Opens in a new tab)