HR & Patient Experience Manager

Job description

Job responsibilities

As the HR & Patient Experience Manager your primary responsibility is to manage and support all aspects of the employee lifecycle. You will be expected to demonstrate competence in managing the people processes for the practice, supporting the partners in ensuring a positive, productive and inclusive culture. You will ensure compliance with employment legislation and keeping up to date HR records.

You will be part of the senior management team and will work flexibly, supporting and deputising for the Practice Manager during absence. The role is varied and you will also be responsible for premises management across 2 sites, managing patients complaints and liaising with the patient participation group (PPG). You will work 2 days at The Simpson Centre and 1 day at Penn Surgery.

You must be CIPD qualified however previous NHS/healthcare experience is not essential for this role.

Key Responsibilities

Recruitment and Onboarding:

Managing the full recruitment cycle, updating job descriptions, writing and placing job adverts, resume screening to interviews and onboarding new people.

Employee Relations:

Addressing employee grievances, managing conflict, and fostering positive relationships between employees and management.

Training and Development:

Identifying training needs, organising training as appropriate and supporting employee development initiatives.

Performance Management:

Assisting with performance appraisals and agreeing performance goals. Providing feedback to employees.

Compensation and Benefits:

Administering employee benefits, managing payroll, and ensuring fair and competitive compensation practices.

HR Policies and Procedures:

Developing, implementing, and maintaining HR policies and procedures, ensuring compliance with employment laws and regulations.

Employee Records Management:

Maintaining accurate and confidential employee records and HR databases in line with employment legislation and CQC standards.

Compliance:

Ensuring the practice complies with all relevant employment laws and regulations.

Employee Support:

Providing resources and support to our team, promoting a positive and inclusive work environment.

Communication:

Effectively communicating HR policies, procedures, and information to the team and management.

Premises

Responsible for management of premises and facilities for both The Simpson Centre (managed building) and Penn Surgery.

Responsible for Health & Safety across both sites.

Patient Experience

Be the patient experience champion within the management team.

Act as the first point of contact for all patient complaints, ensuring the correct process is followed, complaints logged on Teamnet and all complaints are responded to in a timely manner. (Supported by the wider management team and GP Partners)

Attending the monthly PPG group meeting and acting as liaison between the group and the practice supporting with newsletters and patient information events.

Oversee the friends and family test results and analysis.

Management of the practice website and social media communication,

Essential Skills:

Strong communication and interpersonal skills.

Excellent organisational and time management skills.

Knowledge of employment laws and regulations.

Ability to handle sensitive and confidential information.

Problem-solving and conflict-resolution skills.

Ability to work independently and as part of a team.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Confidentiality

Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018.

Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by GP Partners.

Person Specification

Qualifications

Essential

• CIPD Qualified
• Experience of managing a team
• Right to Work in the UK
• Ability to multi-task
• Flexible

Desirable

• NHS or Healthcare experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Simpson Centre

Address

1 Walkwood Rise

Beaconsfield

Buckinghamshire

HP9 1TX

Employer's website

http://www.thesimpsoncentre.com (Opens in a new tab)