The Simpson Centre

GP Receptionist

This job is now closed

Job summary

The Simpson Centre and Penn Surgery are looking to recruit a receptionist to work Mon-Fri, 1.30pm-6.30pm. We will consider 4 afternoons however the Friday must be covered. We are a long running family GP practice with modern well-equipped sites in Beaconsfield and Penn providing comprehensive NHS primary care services. If you have experience of dealing with the general public, a can do attitude and a willing smile we want to hear from you! This is a great opportunity to join a fantastic team where people are at the heart of what we do both patients and colleagues alike.

Main duties of the job

Working as part of a team you will be primarily based at our Beaconsfield bespoke built medical centre however there may be occasions where you will be asked to cover at Penn. You will be the first point of contact for our patients either in person at the reception desk or by telephone. The role is never boring and you will have the opportunity to assist the team with a variety of tasks. If you have previous experience as a receptionist and working with EMIS please get in contact. We offer a great working environment, competitive rates of pay and the opportunity to work 4 or 5 afternoons a week. We look forward to hearing from you.

About us

We are a team of just over 50 people working across 2 sites and with a patient population of c18500. We have 8 GP Partners, with 5 based at Beaconsfield and 3 at Penn Surgery. We also have 4 salaried GPs and as a training practice we currently have 5 registrars with us for the coming months. Our clinical team are supported by the nursing team, PA and access to paramedics via our PCN. Many people have been with the practice for 10-15 years plus and our trainees always want to stay with us. We are a supportive bunch and no question is too difficult, we offer excellent training and some fun events too!

Date posted

24 September 2024

Pay scheme

Other

Salary

Depending on experience Competitive

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3719-24-0003

Job locations

The Simpson Centre

Walkwood Rise

Beaconsfield

Buckinghamshire

HP9 1TX

Penn Surgery

Elm Road

Penn

High Wycombe

Buckinghamshire

HP10 8LQ

Job description

Job responsibilities

Working as part of a team you will provide a high quality and professional reception and administrative service to our patient population, GPs, healthcare professionals, colleagues and visitors to the practice. As the first point of contact you will portray the practice in the highest regard to our patients and will ensure that patient queries are handled efficiently and courteously to the mutual satisfaction of our patients and partners.

Key Responsibilities

Meet and greet all patients with a smile whether face to face or via telephone

Answer telephones as quickly as possible

Book in, amend and cancel patient appointments on EMIS in line with our practice procedures.

Work with the Duty Doctor in the Triage room to book in patients for the most appropriate service

Move patient appointments when necessary, due to unforeseen circumstances, identifying suitable alternatives

Take requests and schedule home visits as necessary

Process repeat prescriptions requests in accordance with practice guidelines

Cover for Penn reception team as needed

Undertake administrative tasks as directed by the Reception Manager not limited to;

Filing medical notes for surgeries and updating as necessary

Undertaking photocopying and shredding as needed

Updating patients medical records on EMIS

Identifying patients that may need assistance and offering appropriate support, calling for a GP, Nurse of Practice Manager when necessary

Undertake a building security check prior to leaving the practice at night, ensuring all doors and windows are securely fastened and building alarms are set

This list is not exhaustive and flexibility is required as necessary when requested by a member of the clinical team and/or practice management

Participation of an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Confidentiality

Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018.