Job summary
The post holder is responsible
for providing effective administrative support to the HR Advisor/HR Business
Partner/Associate Director of HR, acting as the first point of contact for employees,
clinicians and other external organisations for enquiries relating to employment
issues and having responsibility for specific areas of work.
The role is full time working 37.5 hours - Monday to Friday 9am to 5pm at the Urgent Treatment Centre, 15 Katie Road, Birmingham, B31 3HB.
Salary starts at £25,000 dependant on experience.
Main duties of the job
Key responsibilities
- Carry out administrative processes as instructed
- Assist with recruitment and pre-employment checks for new employees
- Maintain the relevant systems used for staffing, absence and training
- Assist with maintaining staffing records in accordance with organisational policies and procedures
- Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required
- Notetaking as necessary
- Handle telephone and general enquiries
- Processing all forms of communication relating to areas of work
- All forms of data entry and record keeping relating to areas of work
- Follow and adhere to Health and Safety procedures
- Ensuring work areas are tidy
- Any other delegated duties considered appropriate for the post
About us
Our Mission
South Doc
Services aims to provide first class up-to-date healthcare to
the community while maintaining a family doctor relationship with all
patients throughout their life. The Organisation provides patient focused
services using the criteria of clinical excellence and in doing so makes
healthcare accessible to all.
The
Organisation maintains that excellence by investing in the development of its
staff enabling a highly skilled workforce to deliver the services required by
the health economy. We realise that our staff are our main asset and by looking
after them means we can look after our patients.
The
Organisation will comply and encourage the principles of patient choice and
ownership of services in order to provide an equitable service tailored to the
patients needs. We like our patients to feel that they have had such a great
service that they wouldnt think twice about recommending us to their family
and friends.
What
we do?
South Doc
integrates where possible with all allied clinical partners such as other
primary care providers, secondary care hospitals and private healthcare
organisations in order to encompass a full health service for the patient. Working with these partners allows us to provide
patients with a broader choice of services at different locations, allowing
easier access to the NHS and its services.
Job description
Job responsibilities
Job summary
The post holder is responsible for providing effective administrative support to the HR Advisor/HR Business Partner/Associate Director of HR, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work.
Key responsibilities
- Carry out administrative processes as instructed
- Assist with recruitment and pre-employment checks for new employees
- Maintain the relevant systems used for staffing, absence and training
- Assist with maintaining staffing records in accordance with organisational policies and procedures
- Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required
- Notetaking as necessary
- Handle telephone and general enquiries
- Processing all forms of communication relating to areas of work
- All forms of data entry and record keeping relating to areas of work
- Follow and adhere to Health and Safety procedures
- Ensuring work areas are tidy
- Any other delegated duties considered appropriate for the post
Communication
- Communicate effectively to deliver excellent customer service to colleagues, practices and external partners
- Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality
- Promote effective teamwork with all staff
- Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post:
- An understanding, acceptance and adherence to the need for strict confidentiality
Job description
Job responsibilities
Job summary
The post holder is responsible for providing effective administrative support to the HR Advisor/HR Business Partner/Associate Director of HR, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work.
Key responsibilities
- Carry out administrative processes as instructed
- Assist with recruitment and pre-employment checks for new employees
- Maintain the relevant systems used for staffing, absence and training
- Assist with maintaining staffing records in accordance with organisational policies and procedures
- Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required
- Notetaking as necessary
- Handle telephone and general enquiries
- Processing all forms of communication relating to areas of work
- All forms of data entry and record keeping relating to areas of work
- Follow and adhere to Health and Safety procedures
- Ensuring work areas are tidy
- Any other delegated duties considered appropriate for the post
Communication
- Communicate effectively to deliver excellent customer service to colleagues, practices and external partners
- Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality
- Promote effective teamwork with all staff
- Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post:
- An understanding, acceptance and adherence to the need for strict confidentiality
Person Specification
Knowledge
Essential
- 1.Good standard of communication both orally and in writing
- 2.A specific understanding of the confidential nature of the work in hand
- 3.Conversant with Microsoft Office
- 4.Understanding of confidentiality and Data Protection Act
Desirable
- 1.Knowledge of Employment Law
- 2.Knowledge of CQC regulations
Qualifications
Essential
- 1.GCSE English or equivalent Grade C or above
- 2.RSA II typing/word processing or equivalent
Desirable
- 1. HR qualification or experience relevant to the post
Skills
Essential
- 1.Proficient in reading and writing English
- 2.Able to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding
- 3.Strong organisational skills and ability to maintain complete and accurate record systems
- 4.Ability to work under own initiative and prioritise workload to meet deadlines
- 5.Ability to follow and apply policies and procedures
- 6.Ability to provide excellent customer service
- 7.Good interpersonal skills
- 8.Good telephone manner
Experience
Essential
- 1.Previous experience of working in an office environment
- 2.Experience of working in a fast pace environment
- 3.Experience of Notetaking
Desirable
- 1.Previous experience in a HR role
- 2.Previous experience of working within the NHS
Personal Qualities
Essential
- 1.A willingness to work in a flexible and co-operative manner with colleagues
- 2.Ability to handle delicate matters in a discrete and tactful manner
- 3.Ability to work as a team or on own initiative
- 4.Ability to cope with change
- 5.Reliable
- 6.Good time keeper
- 7.Friendly and approachable
- 8.Willingness to undertake a DBS check if needed
- 9.Willingness to undertake training
- 10.Able to cope under pressure
- 11.Ability to behave in a professional manner at all times
Person Specification
Knowledge
Essential
- 1.Good standard of communication both orally and in writing
- 2.A specific understanding of the confidential nature of the work in hand
- 3.Conversant with Microsoft Office
- 4.Understanding of confidentiality and Data Protection Act
Desirable
- 1.Knowledge of Employment Law
- 2.Knowledge of CQC regulations
Qualifications
Essential
- 1.GCSE English or equivalent Grade C or above
- 2.RSA II typing/word processing or equivalent
Desirable
- 1. HR qualification or experience relevant to the post
Skills
Essential
- 1.Proficient in reading and writing English
- 2.Able to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding
- 3.Strong organisational skills and ability to maintain complete and accurate record systems
- 4.Ability to work under own initiative and prioritise workload to meet deadlines
- 5.Ability to follow and apply policies and procedures
- 6.Ability to provide excellent customer service
- 7.Good interpersonal skills
- 8.Good telephone manner
Experience
Essential
- 1.Previous experience of working in an office environment
- 2.Experience of working in a fast pace environment
- 3.Experience of Notetaking
Desirable
- 1.Previous experience in a HR role
- 2.Previous experience of working within the NHS
Personal Qualities
Essential
- 1.A willingness to work in a flexible and co-operative manner with colleagues
- 2.Ability to handle delicate matters in a discrete and tactful manner
- 3.Ability to work as a team or on own initiative
- 4.Ability to cope with change
- 5.Reliable
- 6.Good time keeper
- 7.Friendly and approachable
- 8.Willingness to undertake a DBS check if needed
- 9.Willingness to undertake training
- 10.Able to cope under pressure
- 11.Ability to behave in a professional manner at all times
