Receptionist

Job description

Job responsibilities

Job responsibilities

Please note: This is a zero hour contract

Job summary

The post holder is responsible for providing the first point of contact for patients and act as a focal point of

communication between patients, doctors and other medical staff.

Key responsibilities

Reception

1. Receiving and directing patients

2. Handling telephone and general enquiries

3. Making appointments and taking requests for home visits where relevant

4. Taking Messages

5. Processing all forms of communication relating to patients

6. Ensuring work areas are tidy

7. Cash handling

8. Making appointments for medical representatives

9. Making refreshments

10. All forms of data entry and recording relating to patients, including scanning

11. Assisting with the onward management of patients as required, e.g. booking further appointments,

referrals

12. Assisting clinicians as a chaperone where required

13. Providing administrative support to clinicians and managers within the organisation

14. Follow and adhere to Health and Safety procedures

15. Any other delegated duties considered appropriate for the post

Person Specification

Experience

Essential

• Previous experience of working in an office
• environment

Desirable

• Previous medical receptionist experience
• Experience of using Adastra software

Qualifications

Essential

• GCSE English or equivalent Grade C or above

Desirable

• RSA II typing/word processing or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Doc Services

Address

15 Katie Road

Birmingham

B29 6JG

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)