Training Hub Learning & Development Facilitator

Job description

Job responsibilities

Job Summary:

As a key member of the Learning and Development (L&D) Team, you will be supporting the design, development and delivery of all learning and development initiatives across Birmingham and Solihull.

You will partner with the wider Training Hub team to identify development areas and draw upon your knowledge and professional experience to find innovative ways to meet their needs.

Key Responsibilities:

The post holder will be employed by South Doc Services but working within the BSol Training Hub to deliver responsibilities as listed:

Support with developing the communication and engagement plan, setting and meeting targets. This will also include content creation and management, promoting communication strategies within the TH team and reviewing comms plan along with the learning and development team and Training Hub management team.

Liaise with key stakeholders ensuring that information regarding various TH initiatives and projects are communicated effectively

Develop effective working relationships with key stakeholders and attending meetings where identified on behalf of the L&D team

Work with the learning and development team and stakeholders to identify training needs and development gaps both within the Training Hub Team/SDS and all BSol Practices/Primary Care Networks

Work closely with the L&D team to design resources for L&D functions

Be one of the main point of contact for learners (clinical and non-clinical) and key stakeholders to address learning and development queries, respond to queries and support with managing the main Training Hub email account

Support with developing learning and development tools for the Training Hub team and stakeholders

Planning and delivery of training sessions, workshops and events, including but not limited to liaising with training providers, sending reminders, sending feedback forms and certificates and evaluating feedback

Planning and delivery of key events to support the THs strategy

Support the Business Manager with accreditation process and quality assurance of training

Support with the evaluation and analysis of training delivered, learning outcomes of education programmes.

Support in data collection and inputting

Prepare and develop a range of resources to support learning

Support the Business Manager with ensuring the maximum use of the Learning Management System (Moodle), adding events and sessions and managing the daily tasks

Support with reporting and collating data and information for KPIs and monthly highlight reports

Support the wider Training Hub Team with maintaining and updating the reporting systems and updating mailing lists and contact details

Support the Business Manager with funding allocation and following processes for creating spending plans

Source suitable equipment and resources required for learning and development activities with direction from the Training Hub management team

Facilitate and provide support on learning and development initiatives and projects, which includes but is not limited to; apprenticeship development and delivery, careers events, widening participation and work experience, provide reports on projects and performance indicators

Supporting the learning and development team with communication activities. Assisting with database management, diary management, minute keeping and meeting arrangements.

Support with updating the Training Hub website, social media channels and other communication platforms.

Assisting in the development and preparation of printed and digital resources for the Training Hub.

To help identify new areas, opportunities and methods of communications with internal and external audiences

Supporting with responding to queries received from practice staff, other stakeholders and the Training Hub Team

Supporting with managing the training calendar to ensure that training provided is relevant, evenly spaced throughout the year and up to date with training priorities

Person Specification

Skills and Knowledge

Essential

• Exceptional organisational and administrative skills
• Good IT skills including knowledge of Microsoft Office Software / Outlook / PowerPoint and Excel
• A general understanding of Learning Management Systems (specifically Moodle)
• Good oral and written communication skills
• Self-motivator and able to work autonomously
• Excellent communication and interpersonal skills
• Honesty and integrity
• Enthusiastic
• Able to work with high degree of flexibility
• Ability to work autonomously or within a Team
• Confident nature with a proactive and constructive approach
• Ability to prioritise own workload and work to tight deadlines. The ability to work calmly and accurately under pressure, managing multiple deadlines and deliver results through effective planning and organising of work
• Able to maintain high standards of diplomacy and understands the principle of confidentiality.

Desirable

• A general understanding of Training Hubs and Learning and Development roles
• A general understanding of data collation and evaluation
• An understanding of the NHS and the way it works, particularly primary care
• Understanding of the training and professional development requirements within the NHS

Experience

Essential

• Demonstrable experience of successfully working in a learning/training environment
• Significant and demonstrable administrative experience
• Experience of participating effectively in meetings

Desirable

• Working in Primary Care/working with primary care providers
• Experience of developing and managing relationships with a variety of clients, stakeholders
• Experience of increasing participation in an initiative through communication and engagement

Experience

Essential

• Demonstrable experience of successfully working in a learning/training environment
• Significant and demonstrable administrative experience
• Experience of participating effectively in meetings

Desirable

• Working in Primary Care/working with primary care providers
• Experience of developing and managing relationships with a variety of clients, stakeholders
• Experience of increasing participation in an initiative through communication and engagement

Qualifications

Essential

• A good standard of education in English, Maths and IT to A level or equivalent (e.g. HNC, foundation course etc.)

Desirable

• Degree or equivalent level education or ability to demonstrate competency at this level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Doc Services

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

West Midlands

B31 3HB

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)