Job summary
As GPAs will come from different
backgrounds, different skill sets and their role as a GPA may differ
significantly from a GPA in another practice, there are many factors to be
considered by the GP Practice.
A GPA will support the GP(s) smooth running
of clinics by performing the more routine administration and clinical tasks
on behalf of the GP freeing up their time to focus on the patient
Any remuneration or adaption of the job
description will be at the discretion of the GP practice and in agreement with
the GP Assistant.
Main duties of the job
Receiving and directing patients
Arranging appointments, referrals, tests and follow
up appointments of patients
Processing all forms of communication relating to
patients
Administrative workflow tasks on the clinical
system inclusive of EMIS and DOCMAN
Making appointments for medical representatives
All forms of data entry and recording relating to
patients, including scanning and summarising in line with the practice processes.
Assisting with the onward management of patients as
required, e.g. booking further appointments, referrals
Supporting the practice management team with the
administration of any additional services operated within the practice opening
hours
Take responsibility (as requested by the practice
management) for the completion of data relating to any additional services in a
timely manner
Supporting with the administration of recalls
inclusive of QOF, DOAC, High risk drugs and monthly recalls
Support the secretarial team with the
administration of basic (non-opinion) forms and core elements of some forms for
the GP to approve and sign, such as insurance forms, mortgage, benefits agency
forms etc
Provide support to the practice secretarial team,
care coordinators and medical assistants during periods of absence or annual
leave
Provide reception cover (where applicable) in
periods of high business demand, staff absences or annual leave
Assisting clinicians as a chaperone where require
Providing administrative support to
clinicians and managers
About us
South Doc Services (SDS) is a non-profit making GP co-operative based in South Birmingham. We have been successful providing primary, community and secondary care based services since 1996.
Between us, we have a wealth of experience in working across the health economy. We have built strong professional relationship with Urgent Care providers. They include NHS 111, WMAS, BCHC and secondary care.
Job description
Job responsibilities
Job summary
As GPAs will come from different
backgrounds, different skill sets and their role as a GPA may differ
significantly from a GPA in another practice, there are many factors to be
considered by the GP Practice.
A GPA will support the GP(s) smooth running
of clinics by performing the more routine administration and clinical tasks
on behalf of the GP freeing up their time to focus on the patient
Any remuneration or adaption of the job
description will be at the discretion of the GP practice and in agreement with
the GP Assistant.
Key responsibilities
Administration:
Receiving
and directing patients
Handling
telephone and general enquiries
Arranging
appointments, referrals, tests and follow up appointments of patients
Processing
all forms of communication relating to patients
Administrative
workflow tasks on the clinical system inclusive of EMIS and DOCMAN
Making
appointments for medical representatives
All
forms of data entry and recording relating to patients, including scanning and
summarising in line with the practice processes.
Assisting
with the onward management of patients as required, e.g. booking further appointments,
referrals
Supporting
the practice management team with the administration of any additional services
operated within the practice opening hours
Take
responsibility (as requested by the practice management) for the completion of
data relating to any additional services in a timely manner
Supporting
with the administration of recalls inclusive of QOF, DOAC, High risk drugs and
monthly recalls
Support
the secretarial team with the administration of basic (non-opinion) forms and
core elements of some forms for the GP to approve and sign, such as insurance
forms, mortgage, benefits agency forms etc
Provide
support to the practice secretarial team, care coordinators and medical
assistants during periods of absence or annual leave
Provide
reception cover (where applicable) in periods of high business demand, staff
absences or annual leave
Assisting
clinicians as a chaperone where required
Providing
administrative support to clinicians and managers within the organisation
Follow
and adhere to Health and Safety procedures
Any
other delegated duties considered appropriate for the post
Ensuring
work areas are tidy
Clinical (subject to the completion of
appropriate training)
Where
required (and clinically appropriate) provide support with phlebotomy, ECGs,
dipping urine and taking blood pressures
Preparing
patients prior to seeing the GP, taking a brief history and basic readiness for
the GP appointment
Helping the GP liaise with outside
agencies e.g. getting an on call doctor on the phone to ask advice or arrange
admission while the GP can continue with their consultation(s)
Support the GP with immunisations/wound care
Communication
Communicate
effectively to deliver excellent customer service to patients
Promote
effective teamwork with all staff
Provide
appropriate communication to identify problems and solutions promptly
Special Requirements of the post
An
understanding, acceptance and adherence to the need for strict confidentiality
Full UL driving licence and access to a car as Home Visits for phlebotomy will be required on a weekly basis
The
Job Description will be subject to periodic review and amendment in
consultation with the post-holder.
Job description
Job responsibilities
Job summary
As GPAs will come from different
backgrounds, different skill sets and their role as a GPA may differ
significantly from a GPA in another practice, there are many factors to be
considered by the GP Practice.
A GPA will support the GP(s) smooth running
of clinics by performing the more routine administration and clinical tasks
on behalf of the GP freeing up their time to focus on the patient
Any remuneration or adaption of the job
description will be at the discretion of the GP practice and in agreement with
the GP Assistant.
Key responsibilities
Administration:
Receiving
and directing patients
Handling
telephone and general enquiries
Arranging
appointments, referrals, tests and follow up appointments of patients
Processing
all forms of communication relating to patients
Administrative
workflow tasks on the clinical system inclusive of EMIS and DOCMAN
Making
appointments for medical representatives
All
forms of data entry and recording relating to patients, including scanning and
summarising in line with the practice processes.
Assisting
with the onward management of patients as required, e.g. booking further appointments,
referrals
Supporting
the practice management team with the administration of any additional services
operated within the practice opening hours
Take
responsibility (as requested by the practice management) for the completion of
data relating to any additional services in a timely manner
Supporting
with the administration of recalls inclusive of QOF, DOAC, High risk drugs and
monthly recalls
Support
the secretarial team with the administration of basic (non-opinion) forms and
core elements of some forms for the GP to approve and sign, such as insurance
forms, mortgage, benefits agency forms etc
Provide
support to the practice secretarial team, care coordinators and medical
assistants during periods of absence or annual leave
Provide
reception cover (where applicable) in periods of high business demand, staff
absences or annual leave
Assisting
clinicians as a chaperone where required
Providing
administrative support to clinicians and managers within the organisation
Follow
and adhere to Health and Safety procedures
Any
other delegated duties considered appropriate for the post
Ensuring
work areas are tidy
Clinical (subject to the completion of
appropriate training)
Where
required (and clinically appropriate) provide support with phlebotomy, ECGs,
dipping urine and taking blood pressures
Preparing
patients prior to seeing the GP, taking a brief history and basic readiness for
the GP appointment
Helping the GP liaise with outside
agencies e.g. getting an on call doctor on the phone to ask advice or arrange
admission while the GP can continue with their consultation(s)
Support the GP with immunisations/wound care
Communication
Communicate
effectively to deliver excellent customer service to patients
Promote
effective teamwork with all staff
Provide
appropriate communication to identify problems and solutions promptly
Special Requirements of the post
An
understanding, acceptance and adherence to the need for strict confidentiality
Full UL driving licence and access to a car as Home Visits for phlebotomy will be required on a weekly basis
The
Job Description will be subject to periodic review and amendment in
consultation with the post-holder.
Person Specification
Qualifications
Essential
- GCSE English or equivalent Grade C or above
Desirable
- RSA II typing/word processing or equivalent
Experience
Essential
- Previous experience of working in an office environment
- At least 1 years phlebotomy experience is mandatory
Desirable
- Previous medical receptionist experience
- Experience of using EMIS Web software
Skills
Essential
- Proficient in reading and writing English
- Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
- Strong organisational skills and ability to maintain complete and accurate record systems
- Ability to work under own initiative and prioritise workload to meet deadlines
- Ability to provide excellent customer service
- Good interpersonal skills
- Good telephone manner
Personal Qualities
Essential
- A willingness to work in a flexible and co-operative manner with colleagues
- Ability to work as a team or on own initiative
- Ability to cope with change
- Reliable
- Good time keeper
- Friendly and approachable
- Willingness to undertake a DBS check
- Willingness to undertake training
- Able to cope under pressure
Knowledge
Essential
- Good standard of communication both orally and in writing
- A specific understanding of the confidential nature of the work in hand
- Understanding of confidentiality and Data Protection Act
Desirable
- Conversant with Microsoft Word
- Knowledge of the local area
Person Specification
Qualifications
Essential
- GCSE English or equivalent Grade C or above
Desirable
- RSA II typing/word processing or equivalent
Experience
Essential
- Previous experience of working in an office environment
- At least 1 years phlebotomy experience is mandatory
Desirable
- Previous medical receptionist experience
- Experience of using EMIS Web software
Skills
Essential
- Proficient in reading and writing English
- Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
- Strong organisational skills and ability to maintain complete and accurate record systems
- Ability to work under own initiative and prioritise workload to meet deadlines
- Ability to provide excellent customer service
- Good interpersonal skills
- Good telephone manner
Personal Qualities
Essential
- A willingness to work in a flexible and co-operative manner with colleagues
- Ability to work as a team or on own initiative
- Ability to cope with change
- Reliable
- Good time keeper
- Friendly and approachable
- Willingness to undertake a DBS check
- Willingness to undertake training
- Able to cope under pressure
Knowledge
Essential
- Good standard of communication both orally and in writing
- A specific understanding of the confidential nature of the work in hand
- Understanding of confidentiality and Data Protection Act
Desirable
- Conversant with Microsoft Word
- Knowledge of the local area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
