Job responsibilities
Job summary
The post holder is responsible
for assisting the GPs, Lead Nurse and ANPs in the service and delivery of care
management to the service population by working under the indirect supervision
of the Practice Streamline Nurse to undertake tasks and duties delegated by a
GP/Lead Nurse/ANP or other suitably qualified clinical professional strictly in
accordance with service practice guidelines and protocols.
Key responsibilities
- Check patient identification and confirm
details with the patient.
- Provide Phlebotomy in accordance with
training and procedures
- Take ear, throat and skin swabs as
directed by the GP/Lead Nurse/ANP
- Take physiological measurements from
patients including blood pressure, pulse rate and rhythm, temperature,
height and weight (body mass index), visual acuity, urinalysis
- Prepare and maintain environments and
equipment before, during and after patient interventions
- Give accurate and appropriate information
to patients within own competence
- Ensure that anomalies are reported to a
senior member of the clinical team
- Notify a GP/Lead Nurse/ANP of any
significant patient issues
- Ensure full and accurate recording in the
patient’s computerised records
- Carry out administrative tasks for
example, but not limited to, call and recall activities and stock takes as
directed by senior members of the service
Special requirements of the post
- An understanding,
acceptance and adherence to the need for strict confidentiality
Health & Safety
Assist in promoting and maintaining own and others’
health, safety and security as defined in the practice Health & Safety
Policy to include
- Responsible for
the correct and safe management of the specimens process including
collection, labelling, handling, use of correct and clean containers,
storage and transport arrangements
- Using personal
security systems within the workplace according to practice guidelines
- Identifying the
risks involved in work activities and undertaking such activities in a way
that manages those risks
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Reporting
potential risks identified
- Understand and
apply the principles of the cold chain
- Ensure safe
storage, rotation and disposal of vaccines and drugs within the area of
responsibility
- Know the
general principles of first aid and resuscitation to be able to undertake
initial actions as appropriate
- Be aware of
statutory child health procedures
Communication
Recognise
the importance of effective communication within the team and strive to:
- Communicate effectively with primary care
team members
- Communicate effectively with patients and carers
- Ensure good working relationships and
communication with all staff
- Demonstrate sensitive communication styles
to ensure patients are fully informed and consent to treatment
- Communicate effectively with patients and
carers, recognising the need for alternative methods of communication to
overcome different levels of understanding, cultural background and
preferred ways of communicating and responding accordingly
- Anticipate barriers to communication and
take action to improve communication
Delivering a quality service
Strive
to maintain quality within the service, including
- Apply local policies, standards and
guidance
- Discuss with other members of the team how
the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Alert other team members to issues of
quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the
team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the team’s performance
- Work effectively with individuals in other
agencies to meet patient needs
- Effectively manage own time, workload and
resources
- Participate in the maintenance of quality
governance systems and processes across the practice
- Evaluate the patients’ response to health
care provision and the effectiveness of care
- Support and participate in shared learning
across the service
- Participate in the management and review
of patient complaints, and identify learning from clinical incidents and
near-miss events using a structured framework (eg root-cause analysis)
- Understand and apply legal policy that
supports the identification of vulnerable and abused children and adults,
being aware of statutory child/vulnerable adult health procedure and local
guidance
Learning and development
Participate
in any training programme implemented by the practice as part of this
employment, such training to include:
- Participate in an annual individual
performance review, including taking responsibility for maintaining a
record of own personal and/or professional development
- Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others
who are undertaking similar work
- Assess own learning needs and undertake
learning as appropriate
- Make effective use of learning
opportunities within and outside the workplace, evaluating their
effectiveness and feeding back relevant information
- Ensure continual professional development
is undertaken and evidence maintained
Equality and diversity
Support
the equality, diversity and rights of the patient, carers and colleagues, to
include:
- Acting in a way that recognises the
importance of people’s rights, interpreting them in a way that is
consistent with practice procedures and policies and current legislation
- Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to
and of the individual, is non judgmental and respects their circumstances,
feelings, priorities and rights
- Support people who need assistance in
exercising their rights
- Act as a role model in the observance of
equality and diversity good practice
- Accept the rights of individuals to choose
their care providers, participate in care and refuse care
The
Job Description will be subject to periodic review and amendment in
consultation with the post-holder.
