Job summary
Title: Bank Receptionist
Responsible to: Senior Receptionist & Practice Manager
We need staff that are flexible in the week and can cover at very short notice.
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
The Job Description will be subject to periodic review and amendment in consultation with the post-holder.
Main duties of the job
We are looking for a reliable, punctual & trustworthy individual to provide a face to face point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff; data entry of patient details, answer the telephone and other related tasks.
The successful candidate would have previous experience of working in an office environment and the ability to multi-task, confidence with computers and a good telephone manner.
The post holder should be proficient in reading and writing English. An understanding, acceptance and adherence to the need for strict confidentiality and a willingness to undergo a DBS (previously CRB) check.
Previous medical receptionist experience and previous experience with the Adastra system is desirable.
EQUIPMENT:Adastra, Word, Excel, Outlook & Email
About us
Hours 0 Flexible open 7 days 365 days a year opening times are 8am 8pm
Based at :
South Birmingham Urgent Treatment Centre
15 Katie Road
Selly Oak
Birmingham
B29 6JG
Job description
Job responsibilities
Please note: This is a zero hour contract
Job summary
The post holder is responsible for providing the first point of contact for patients and act as a focal point of
communication between patients, doctors and other medical staff.
Key responsibilities
Reception
1. Receiving and directing patients
2. Handling telephone and general enquiries
3. Making appointments and taking requests for home visits where relevant
4. Taking Messages
5. Processing all forms of communication relating to patients
6. Ensuring work areas are tidy
7. Cash handling
8. Making appointments for medical representatives
9. Making refreshments
10. All forms of data entry and recording relating to patients, including scanning
11. Assisting with the onward management of patients as required, e.g. booking further appointments,
referrals
12. Assisting clinicians as a chaperone where required
13. Providing administrative support to clinicians and managers within the organisation
14. Follow and adhere to Health and Safety procedures
15. Any other delegated duties considered appropriate for the post
Job description
Job responsibilities
Please note: This is a zero hour contract
Job summary
The post holder is responsible for providing the first point of contact for patients and act as a focal point of
communication between patients, doctors and other medical staff.
Key responsibilities
Reception
1. Receiving and directing patients
2. Handling telephone and general enquiries
3. Making appointments and taking requests for home visits where relevant
4. Taking Messages
5. Processing all forms of communication relating to patients
6. Ensuring work areas are tidy
7. Cash handling
8. Making appointments for medical representatives
9. Making refreshments
10. All forms of data entry and recording relating to patients, including scanning
11. Assisting with the onward management of patients as required, e.g. booking further appointments,
referrals
12. Assisting clinicians as a chaperone where required
13. Providing administrative support to clinicians and managers within the organisation
14. Follow and adhere to Health and Safety procedures
15. Any other delegated duties considered appropriate for the post
Person Specification
Qualifications
Essential
- GCSE English or equivalent Grade C or above
Desirable
- RSA II typing/word processing or equivalent
Experience
Essential
- Previous experience of working in an office
- environment
Desirable
- 2. Previous medical receptionist experience
- 3. Experience of using Adastra software
Knowledge
Essential
- Good standard of communication both orally and in writing
- A specific understanding of the confidential nature of the work in hand
- Understanding of confidentiality and Data Protection Act
Desirable
- Conversant with Microsoft Word
- Knowledge of the local area
Skills
Essential
- Proficient in reading and writing English
- Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of
- misunderstanding
- Strong organisational skills and ability to maintain complete and accurate record systems
- Ability to work under own initiative and prioritise workload to meet deadlines
- Ability to provide excellent customer service
- Good interpersonal skills
- Good telephone manner
Personal Qualities
Essential
- A willingness to work in a flexible and cooperative manner with colleagues
- Ability to work as a team or on own initiative
- Ability to cope with change
- Reliable
- Good time keeper
- Friendly and approachable
- Willingness to undertake a DBS check
- Willingness to undertake training
- Able to cope under pressure
Person Specification
Qualifications
Essential
- GCSE English or equivalent Grade C or above
Desirable
- RSA II typing/word processing or equivalent
Experience
Essential
- Previous experience of working in an office
- environment
Desirable
- 2. Previous medical receptionist experience
- 3. Experience of using Adastra software
Knowledge
Essential
- Good standard of communication both orally and in writing
- A specific understanding of the confidential nature of the work in hand
- Understanding of confidentiality and Data Protection Act
Desirable
- Conversant with Microsoft Word
- Knowledge of the local area
Skills
Essential
- Proficient in reading and writing English
- Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of
- misunderstanding
- Strong organisational skills and ability to maintain complete and accurate record systems
- Ability to work under own initiative and prioritise workload to meet deadlines
- Ability to provide excellent customer service
- Good interpersonal skills
- Good telephone manner
Personal Qualities
Essential
- A willingness to work in a flexible and cooperative manner with colleagues
- Ability to work as a team or on own initiative
- Ability to cope with change
- Reliable
- Good time keeper
- Friendly and approachable
- Willingness to undertake a DBS check
- Willingness to undertake training
- Able to cope under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
