Practice Manager

Job description

Job responsibilities

Job summary and scope

The practice manager is responsible for overseeing the delivery of patient care, operational and strategic management of the practice, and representing the practice at events to external agencies and stakeholders, and to patients. This will include, but is not limited to, leadership, project management, human resources management, development and management of service delivery, business development, financial planning, contract delivery and performance.

Key responsibilities

Human resources management

Manage the practices staff to ensure teams work effectively, including (but not limited to):

Making sure staff understand their work objectives

Ensuring all teams have an appropriate mix of skills and experience, and are equipped with the resources required

Keeping staff motivated

Maintaining staff to ensure the workforce is effectively covered during absence

Delegating activities and workload as appropriate

Recruit and manage allocated ARRS staff for the PCN

Recruit staff and ensure they comply with the requirements of the practice and with legislation, including (but not limited to)

Implementing a recruitment policy that ensures applicants are aware of the opportunities, and that people are employed on the basis of their skills, experience and capabilities

Workforce planning, including monitoring and highlighting any potential issues

Making sure the practice workforce comprises a suitable mix of skills and competence to deliver high-quality services and value for money

Performance management of staff, including (but not limited to)

Monitoring staff performance, keeping accurate records and providing support and encouragement

Giving clear feedback on performance on an ad-hoc basis, and through appraisals and formal processes

Taking appropriate action to tackle poor performance or conduct, in line with the practices policies and legislation

Make sure all the practices HR policies and processes are up to date and comply with legal requirements, including (but not limited to)

Implementing staff rights and responsibilities, in line with legislation and the practices policies

Complying with equality, diversity and employment rights legislation, and reviewing how processes and procedures are implemented to ensure compliance, making changes as required

Full JD can be viewed as a separate attachment

Person Specification

Qualifications

Essential

• Excellent literacy and numeracy skills
• Evidence of commitment to continuing professional development

Experience

Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in and managing large teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure

Desirable

• Experience of working in a health care setting / NHS / Primary Care General Practice experience
• Systmone skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lensfield Medical Practice

Address

48 Lensfield Road

Cambridge

CB2 1EH

Employer's website

https://www.lensfieldpractice.org (Opens in a new tab)