Job summary
This is an exciting opportunity for a strategic, innovative and
transformative leader to work at the heart of a forward-thinking network
of four GP practices that have been working collaboratively for over six years.
This role is instrumental in driving service development and building
relationships across the Primary Care Network (PCN) to improve outcomes in
population health, tackle inequalities in outcomes, experience and access for
the population of Falmouth and Penryn.
The post-holder is part of the Primary Care Network leadership team, working alongside the Clinical Director (CD) to support the board members and practices to deliver improved patient care to the PCNs population in Falmouth and Penryn.
Main duties of the job
The Strategic Manager is independent of member practices and will co-ordinate governance requirements, provide financial oversight to workforce planning budgets, and help shape and implement meaningful services aligned to national and local policy and contracts, supporting member practices and the PCN workforce to improve outcomes for the local population. The role will build strong relationships and collaborations with a diverse range of stakeholders, including local authorities, third sector and patient representative organisations, other PCNs and healthcare providers as part of neighbourhood-based healthcare and Integrated Neighbourhood Teams.
You will have a pivotal role in the strategic development and evolution of the PCN to support delivery of high-quality primary care across member practices. You will have significant autonomy and work alongside the CD to achieve consensus and drive delivery of agreed changes on behalf of member practices.
You will ensure the PCN is compliant with reporting, contractual requirements and relevant legislation under the PCN DES. You will represent the PCN externally as agreed with the CD and PCN Board, and will jointly manage the PCNs financial processes and governance. You will be responsible for smooth running of PCN services, including presenting monthly performance, finance and quality reports.
About us
Falmouth & Penryn PCN is a well-established, forward-thinking
collaboration of four GP practices (Penryn Surgery, Falmouth Health Centre,
Trescobeas Surgery and Westover Surgery) serving approximately 50,000 patients
across central Cornwall.
At the Falmouth & Penryn PCN, we pride ourselves on being
progressive, collaborative, and adaptive to the evolving needs of our
population. We are equally committed to fostering innovation and professional
development within our team. We piloted the countys very first Mental Health
Hub, which is now being adopted in many other parts of the county.
Our multidisciplinary team of approximately 30 colleagues includes
Mental Health Practitioners, Clinical Pharmacists, First Contact
Physiotherapists, Paramedics, Pharmacy Technicians, Community Health Wellbeing
Coaches and Social Prescribers. This diverse clinical mix allows us to address
a wide range of health needs and deliver high-quality, personalised care.
The PCN is led by a Clinical Director and supported by a dedicated team
under a Lead Practice model. This structure ensures integration with NHS
pension benefits.
Job description
Job responsibilities
Strategy, Leadership and Network Development
- Regularly review and agree the PCNs purpose and values with member practices, Clinical Director and Board and ensure all services and developments are in line with these values.
- To support the effective adoption of national and local initiatives, including integrated working at practice and neighbourhood level to improve access to services for patients.
- Establish and agree objectives and priorities for PCN activity in line with contract requirements, the PCN Agreement, and budget availability, using practice and population health data to shape effective use of all resources.
- Work with the Board to develop, agree and regularly review a costed financial forecast that delivers relevant services, workforce and improvement projects which can be measured and evaluated.
- Explore opportunities to optimise and drive innovations within services including the intent to expand neighbourhood based healthcare and integrated neighbourhood team working.
Relationship Management
Ensure engagement of member practices in accordance with the Network Agreement to:
- Foster and develop relationships within the PCN and with wider stakeholders in the system to improve PCN performance and efficiency.
- Drive and maintain support for agreed PCN-wide activities.
- Foster a culture of collaboration to improve patient outcomes, and resilience and capability across member practices embedding the PCNs ethos and values.
- Develop, agree and deliver an internal and external communication strategy.
- Represent the PCN at meetings in the community as required.
Organisational
- To be responsible for services provided through the PCN on behalf of member practices.
- To collate and analyse data on service provision and uptake and report to the Board and other organisations as required.
- To ensure the PCNs policies are updated regularly and routinely shared with staff and member practices as required.
- To enable use of risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomes for the PCN patient population.
- To collate data from member practices to assess and develop the effectiveness of the PCN.
- Lead the PCN meetings, ensuring that papers required prior to meeting and minutes /action logs from those meetings are circulated in a timely manner to Board members, the Clinical Director and others as appropriate.
- Provide operational line management and HR oversight for the PCN workforce, ensuring compliance with employment law, HR policies and PCN procedures.
Governance and Quality
- Maintain quality and ensure PCN activity complies with all relevant legislation and operates in line with agreed PCN governance and SOP standards.
- Ensure all PCN business is conducted in line with the PCN Agreement.
- Ensure the PCNs compliance with all relevant GDPR and FOI requirements and other relevant legislation and professional standards such as GMC/BMA and LMC guidance.
- Support PCN to ensure consistent workforce standards, staff wellbeing, mandatory training, performance management and development across the PCN.
Finance
Responsible for achieving the best impact from well-managed finances by:
- Reviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the Clinical Director and PCN Board any significant deviations from forecast.
- Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.
- Ensure financial risks are recognised and discussed with the Clinical Director and PCN Board members and appropriate action taken.
- Ensure recommendations to the Board regarding allocation of resources are fair and equitable.
- Ensure the ARRS workforce submission for payment are completed.
Personal and Professional Development
- Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work including participation in an annual individual performance review
- Statutory and mandatory training appropriate to the role and the PCN as a whole training may need to be undertaken outside of normal practice hours and/or off site.
Job description
Job responsibilities
Strategy, Leadership and Network Development
- Regularly review and agree the PCNs purpose and values with member practices, Clinical Director and Board and ensure all services and developments are in line with these values.
- To support the effective adoption of national and local initiatives, including integrated working at practice and neighbourhood level to improve access to services for patients.
- Establish and agree objectives and priorities for PCN activity in line with contract requirements, the PCN Agreement, and budget availability, using practice and population health data to shape effective use of all resources.
- Work with the Board to develop, agree and regularly review a costed financial forecast that delivers relevant services, workforce and improvement projects which can be measured and evaluated.
- Explore opportunities to optimise and drive innovations within services including the intent to expand neighbourhood based healthcare and integrated neighbourhood team working.
Relationship Management
Ensure engagement of member practices in accordance with the Network Agreement to:
- Foster and develop relationships within the PCN and with wider stakeholders in the system to improve PCN performance and efficiency.
- Drive and maintain support for agreed PCN-wide activities.
- Foster a culture of collaboration to improve patient outcomes, and resilience and capability across member practices embedding the PCNs ethos and values.
- Develop, agree and deliver an internal and external communication strategy.
- Represent the PCN at meetings in the community as required.
Organisational
- To be responsible for services provided through the PCN on behalf of member practices.
- To collate and analyse data on service provision and uptake and report to the Board and other organisations as required.
- To ensure the PCNs policies are updated regularly and routinely shared with staff and member practices as required.
- To enable use of risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomes for the PCN patient population.
- To collate data from member practices to assess and develop the effectiveness of the PCN.
- Lead the PCN meetings, ensuring that papers required prior to meeting and minutes /action logs from those meetings are circulated in a timely manner to Board members, the Clinical Director and others as appropriate.
- Provide operational line management and HR oversight for the PCN workforce, ensuring compliance with employment law, HR policies and PCN procedures.
Governance and Quality
- Maintain quality and ensure PCN activity complies with all relevant legislation and operates in line with agreed PCN governance and SOP standards.
- Ensure all PCN business is conducted in line with the PCN Agreement.
- Ensure the PCNs compliance with all relevant GDPR and FOI requirements and other relevant legislation and professional standards such as GMC/BMA and LMC guidance.
- Support PCN to ensure consistent workforce standards, staff wellbeing, mandatory training, performance management and development across the PCN.
Finance
Responsible for achieving the best impact from well-managed finances by:
- Reviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the Clinical Director and PCN Board any significant deviations from forecast.
- Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.
- Ensure financial risks are recognised and discussed with the Clinical Director and PCN Board members and appropriate action taken.
- Ensure recommendations to the Board regarding allocation of resources are fair and equitable.
- Ensure the ARRS workforce submission for payment are completed.
Personal and Professional Development
- Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work including participation in an annual individual performance review
- Statutory and mandatory training appropriate to the role and the PCN as a whole training may need to be undertaken outside of normal practice hours and/or off site.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience working at a similar level in relevant area
- Leadership and/or management qualification or relevant experience.
- Evidence of continuing professional development relevant to the role
Desirable
- Project management, workforce planning, or CIPD qualification or relevant experience
Experience
Essential
- Experience of delivering change, leading and establishing teams and new ways of working
- Proven knowledge and experience of working in a management role, with the ability to use own initiative, work with a high level of autonomy whilst working to tight and often changing deadlines.
- Experience of collaborating with multiple diverse partners and stakeholders to build strong relationships with ability to influence and negotiate effectively
- Excellent interpersonal skills, with an ability to manage sensitive and contentious situations with multiple partners whilst maintaining confidentiality
- Excellent IT and keyboard skills
- Budget management and financial experience
- Ability to analyse, interpret a range of complex and conflicting information and make recommendations on a range of options for solutions, improvement and development based on own expertise and judgement.
- Excellent organisation skills with ability to react quickly to changing demands and priorities.
Desirable
- Proven knowledge and experience of working in a project or people management role in heath or social care or other relevant / transferable experience
- Strategic and commissioning understanding of the health and care system with experience of converting strategy into practical delivery
-
- Previous experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- Experience of managing accounting procedures including budget and cash flow forecasting
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience working at a similar level in relevant area
- Leadership and/or management qualification or relevant experience.
- Evidence of continuing professional development relevant to the role
Desirable
- Project management, workforce planning, or CIPD qualification or relevant experience
Experience
Essential
- Experience of delivering change, leading and establishing teams and new ways of working
- Proven knowledge and experience of working in a management role, with the ability to use own initiative, work with a high level of autonomy whilst working to tight and often changing deadlines.
- Experience of collaborating with multiple diverse partners and stakeholders to build strong relationships with ability to influence and negotiate effectively
- Excellent interpersonal skills, with an ability to manage sensitive and contentious situations with multiple partners whilst maintaining confidentiality
- Excellent IT and keyboard skills
- Budget management and financial experience
- Ability to analyse, interpret a range of complex and conflicting information and make recommendations on a range of options for solutions, improvement and development based on own expertise and judgement.
- Excellent organisation skills with ability to react quickly to changing demands and priorities.
Desirable
- Proven knowledge and experience of working in a project or people management role in heath or social care or other relevant / transferable experience
- Strategic and commissioning understanding of the health and care system with experience of converting strategy into practical delivery
-
- Previous experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- Experience of managing accounting procedures including budget and cash flow forecasting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.