Medical Receptionist / Patient Care Coordinator (Maternity Cover)

Job description

Job responsibilities

PATIENT CARE COORDINATOR / RECEPTIONIST RESPONSIBLE TO: Direct supervision from Operational Manager under the direction of the Team Leaders.

OBJECTIVE: To provide quality patient care with accurate and friendly communication skills during contracted hours and provide cover during holiday/sick periods for reception staff as necessary.

MAIN AREAS OF RESPONSIBILITY

All duties will be carried out according to training and practice guidelines, and regular updates will be provided.

RECEPTION DUTIES

• Receiving and directing patients with a SMILE!
• Making appointments for patients
• Handing out medication to patients and taking correct payment
• Answering telephone and dealing with enquiries
• Processing repeat prescription requests as defined in the practice protocol
• Checking dispensed prescriptions if needed
• Filing
• Typing letters if requested
• Scanning patient correspondence and attaching to medical records
• Attaching electronic letters to medical records
• Use of computer as directed for administration work
• General office duties
• Leaving accurate and timely messages for clinicians
• Checking all enquiries have been dealt with and forwarding outstanding matters to the appropriate time/person
• Secure premises after evening surgery
• The post holder will have the appropriate level of child protection and adult safeguarding knowledge, skills and practice required for the post and be aware of and comply with child protection and adult safeguarding policies and procedures.

CONFIDENTIALITY

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH AND SAFETY

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

EQUALITY AND DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

QUALITY

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

COMMUNICATION

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Complies with safeguarding training requirements as set out by employment terms and any relevant professional and national bodies
• Takes prompt and timely action when there are any welfare or safeguarding concerns
• Forms appropriate relationships with those they care for and maintains professional boundaries in their work.
• Works within organisational policies, procedures and guidance.
• Is committed to demonstrating the organisations values and behaviours in their work

Person Specification

Experience

Desirable

• Experience of working in General Practice is desirerable but not essential as on the job training will be provided.

Qualifications

Essential

• GCSE Grade A to C in English and Maths.

Desirable

• Basic IT Skills.
• Good Communications Skills.
• Good at Multitasking.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Millfield Surgery

Address

Millfield Lane

Easingwold

York

YO61 3JR

Employer's website

https://www.millfieldsurgery.co.uk/ (Opens in a new tab)