Practice Manager

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice manager is responsible for:

a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: Operations team leader, Reception team leader and all clinical staff.

d. Managing the recruitment process for the practice

e. Establishing, reviewing and regularly updating Job Descriptions, objectives and Person Specifications

f. Managing all contracts for services

g. Leading change and continuous improvement initiatives

h. Coordinating the reviewing and updating of all practice policies and procedures

i. Coordinating and lead the compilation of practice reports and the practice development plans

j. Developing, implementing and embedding an efficient business resilience plan (BRP)

k. Managing the financial elements of the practice, including budgets, petty cash, payroll and accounting software.

l. Ensuring the team reach QOF targets (supported by the QOF leads)

m. Coordinating the practice diary, ensuring meetings are scheduled appropriately

n. Liaising the PCN, ICB and attending external meetings as required

o. Marketing the practice appropriately

p. Managing the Patient Participation Group

q. Managing all complaints effectively

r. The management of the premises, including health and safety aspects such as risk assessments and mandatory training. Act as the building manager, dealing with defects, maintenance and all other associated tasks

s. Managing the practice IT system, delegating staff to act as administrators.

t. Ensuring compliance with IT security and IG

u. Coordinating of all projects within the practice

v. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

w. Maintaining the practice and NHS choices websites

x. Coordinate all HR functions, eg. staff absences, appraisals, performance and disciplinary processes.

y. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS / Open Exeter etc.

Secondary Responsibilities

In addition to the primary responsibilities, the practice manager may be requested to:

a. Deputise for the partners at internal and external meetings

b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders

c. Partake in audit as requested by the audit lead

Person Specification

Experience

Essential

• Experience:
• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development, and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting, and development
• Skills:
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral, and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate, and work to tight deadlines in a fast-paced environment
• Effective time management (planning & organising)
• Ability to network and build relationships
• Proven problem-solving and analytical skills
• Ability to develop, implement, and embed policy and procedure
• Ability to motivate and train staff
• Personal Qualities:
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions-focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive, and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale, and maintain a positive working environment
• Other Requirements:
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence

Desirable

• NHS / Primary Care General Practice experience
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes
• Skills:
• SystmOne skills

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Leadership and / or Management Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lepton & Kirkheaton Surgeries

Address

Lepton Surgery

Highgate Lane

Lepton

Huddersfield

HD8 0HH

Employer's website

https://www.lepton-kirkheatonsurgeries.nhs.uk/ (Opens in a new tab)