Job responsibilities
Key
responsibilities
Patient Services - Prescribing
1.
Deal
with medication queries from patients, carers and pharmacies in a supportive
and polite manner. Ensure they are aware of the outcome and that all queries
are dealt with in a timely fashion.
2.
Escalate
queries as appropriate to the doctors, pharmacists, Patient Services Manager
and Practice Manager.
3.
In
accordance with practice protocols, process requests for repeat prescriptions
and acute prescriptions. Ensure patients receive their repeat prescription
within 5 working days, except in exceptional circumstances.
4.
Keep
accurate records of all actions taken in the patients medical record.
5.
Communicate
with patients if their prescription cannot be produced within the expected timescale.
Ensure a record is kept in the patients journal of any communication.
6.
Monitor
the frequency of prescription requests and where identified, bring to the
attention of doctors, and others, patients who are under or over using
medication.
7.
Monitor
the quantities on prescriptions where there should be consistency for those
patients on regular medication.
8.
Check
for patients who require regular tests and clinical reviews linked to their
prescriptions and where necessary ensure that patients comply with recommendations.
9.
Be
aware of entries in the patients medical record, and in other documentation,
that may have an impact on the medication that patient receive.
10. Synchronise re-order
dates where patients have multiple medications to ensure they all run out at
the same time to improve efficiency for all.
11. Process changes in
medication identified from discharge summaries and letters and bring them to
the attention of the patients usual Doctor.
12. Update patients
medical records in respect of expired or old repeat medication.
13. Identify and bring to
the attention of the patients usual doctor those suitable for repeat
dispensing.
14. Liaise with appliance
contractors for the provision of those appliances to patients.
15. Continually review
medication and identify potential cost effective prescribing.
16. Liaise and work in conjunction
with the Practices Support Pharmacist.
Patient Services -
General
1.
Distribute
health promotion or health related leaflets and information
to patients as necessary.
2.
Ensure
that patient satisfaction is maintained at every opportunity. This includes
resolving problems in a timely fashion and communicating in a polite manner.
Quality
1.
Assess
prescription related systems and make suggestions for improvements. Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance.
2.
Alert
other team members to issues of quality and risk and bring to the attention of
the Lead Pharmacist problem areas, backlogs and areas of difficulty.
3.
Escalate
concerns to the Lead Pharmacist if prescriptions are not being produced in a
timely fashion.
4.
Ensure
Practice policies are followed and accurate records are kept.
5. Attend
meetings with other staff to review and address quality issues relating to prescriptions.
6. Be
involved in training other staff in prescription related matters.
7. Assist
with the production and upkeep of Practice protocols, procedures and policies.
Complaint and problem
resolution
1.
Deal
with prescription related situations that members of the reception team feel
unable to resolve themselves.
2.
Assess
the need for prescriptions to be reprinted and for reception staff to act
outside normal guidelines as required.
3.
Investigate
complaints at the request of the Practice Manager.
Workload
planning
1.
The
post holder will be supervised on a daily basis by the Practices Support Pharmacist
but is expected to be self-motivated and use their own initiative within procedural
guidelines.
2.
Prioritise
own workload and requests for support to make the most effective use of
resources available.
3.
Use
judgement and experience to determine the relevant urgency of requests received
from patients, reception staff and other external organisations.
Personal Development
1.
Following
adequate notice, undertake appropriate training whenever reasonably possible.
Such training may be provided internally or externally.
2.
Take
part in Protected Learning Time and other training deemed necessary by the
Practice. Such events that maybe held internally or externally. If these are not
scheduled within normal working hours the Post Holder will be paid for the
additional hours worked.
3.
All
employees have a responsibility to participate in regular appraisal (at least
annual) with their line manager and to identify performance standards for the
post.
4.
As
part of the appraisal process employees have a joint responsibility with their
line manager to identify any learning development needs in order to meet the
agreed performance standards.
Confidentiality
1. Maintain patient and
Practice confidentiality at all times
2. Enter into a
Confidentiality Agreement with the Practice which will continue after
employment ceases.
Working Safely
1.
Carry
out all duties in accordance with guidelines, protocols and policies.
2.
Follow
Practice guidance and protocols with regard to building security and have
thorough knowledge of securing doors, windows and alarm systems.
3.
Ensure
that all duties of the post are carried out at all times so that they conform
to:
i. Practice related
policies, protocols, guidelines and procedures.
ii. The legal requirements
of the Sex Discrimination Act 1975 (as amended), the Race Relations Act 1976
(as amended) and the Disability Discriminations Action 1995 where applicable.
iii. All health and safety
legislation and Practice procedures.
