Job responsibilities
Key responsibilities
The following are the core responsibilities of the PCN CYP social prescribing link worker (CYPSPLW). There may be on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. To take referrals from a wide range of agencies, working with GP practices within primary care networks, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, emergency services, job centres, social care services, housing associations, and voluntary, community and social enterprise (VCSE) organisations.
b. Work with vulnerable children, young people and families, within communities, to establish needs based on a whole family assessment and contribute to forming a robust action plan agreed with the family and other key agencies.
c. Assist children, young people and families to take decisions on what type of support they require that best meets their health and wellbeing needs. This will involve using a range of behavioural change techniques such as motivational interviewing; health coaching and strengths based approaches to determine their skills, interests and motivation.
d. Co-produce and implement strength-based Personal Development Plans & Family Plans based on the their priorities, interests, values and motivations including what they can expect from the groups, activities and services they are being connected to and what the they can do for themselves to improve their health and wellbeing.
e. Provide a range of family support interventions that support the agreed outcomes such as parenting skills, behavioural, anger management and social isolation.
f. Act as mediator between children and parents to stabilise and rebuild family relationships and create positive futures.
g. Co-ordinate the services of other specialist agencies as appropriate to meet the needs of the child, young person and family i.e. Team Around the Family and Team Around the Child meetings.
h. Act as the Social Prescribing Lead Professional where required for target groups identified as part of the Population Health Management and MDT meetings.
i. To manage and prioritise your own caseload in accordance with the needs, priorities and any urgent support required by individuals on the caseload.
j. To have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals or agencies, when what the person needs is beyond the scope of this CYPSPLW role.
k. Support young people with traits associated with autism and ADHD. Including advice on referrals for diagnosis with NHS or Right to Choose providers.
l. To build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing.
m. To ensure that social prescribing referral codes are inputted to the clinical system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the CCG.
n. To meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures giving people time to tell their stories and focus on what matters to me and building trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. The role requires working from a strength-based approach focusing on a persons assets.
o. To support in the delivery of enhanced services, quality improvement and other service requirements on behalf of the PCN.
p. To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients; their carers, staff and other healthcare workers. They may also have access to information relating to the practices as business organisations. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practices may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include:
Using personal security systems within the workplace according to guidelines
- Using personal security systems within the workplace according to guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the network as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and an active part in reviewing and developing the roles and responsibilities.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Quality
The post-holder will strive to maintain quality within the network, and will:
The post-holder will strive to maintain quality within the network, and will:
Alert other team members to issues of quality and risk
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
- Apply policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Miscellaneous
Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
